Fix: Windows Explorer Crashes in a particular Video folder in Windows 7

Posted by on , in Category Windows with Tags
The author is a MVP Alumni, pursuing his Computer Engineering Degree. A tech enthusiast, he blogs everything about Microsoft at You can follow him @Sagarsaw on Twitter.


  1. Or you could do this:

    Start – Run – regsvr32 /u shmedia.dll

    This will disable video preview of all movies, and you could keep the view mode that you like for folder contents.

  2. ^ Nice tip Alexx! Thanks :0

  3. fizz

    thanks ! 🙂

  4. Dodo

    THe .dll was not found on my computer, so does not work for me.

  5. Shahrukh_ulla

    good brother It’s work in xps3

  6. Rukiye CETIN

    does not work

  7. pele

    thanks man…tried everything…

  8. lincolnola

    thanks man,it worked for my window 7

  9. Morgan Dexter

    Holy Shit This works MAn THANKKKS

  10. Morgan Dexter

    worked just for seconds then it crashes again -_-

  11. Snorunt

    This isn’t a “fix,” this is a work-around. You didn’t fix the problem, you just found a way to ignore it. One real solution is to uninstall the optional Windows update KB2670838. On PCs with certain motherboard configurations, that particular update causes Windows Explorer to crash when loading video folders. This update causes numerous other problems, too.

  12. cryptomorph

    Another option is just not to use Windows Explorer. There’s a free program call Q-Dir that is a substitute and offers more options.

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