Program exe or COM Surrogate has stopped working in Windows 10

Posted by on , in Category Windows with Tags
Shyam aka “Captain Jack” is a Microsoft MVP alumnus and a Windows Enthusiast with an interest in Advanced Windows troubleshooting. Suggestions made and opinions expressed by him here are his personal one's and not of his current employers. He blogs at captaindbg.com.

8 Comments

  1. Josephbrown012

    Thanks for this post, i will try that.

  2. saimahmad

    Problem Event Name: APPCRASH
    Application Name: dmc3se.exe
    Application Version: 1.0.0.0
    Application Timestamp: 3ea1f1a7
    Fault Module Name: StackHash_0a9e
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000005
    Exception Offset: 00000000
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

  3. srk

    helped a lot thanks

  4. DAnyal Ahmed

    I have the same problem with call of duty mw3 when i install it for some time it works well but when i restart my pc it gives me the same error that this program has stopped working i have tryed every thing i can reinstall my OS perform a restore/scan/uprade but nothing helps me to resolve this problem plz some one can help me to solve it

  5. Serpher

    Mr Shyam forgot to mention that COM surrogate is responsible for thumbnails for video files in Windows. It often crashes if the video file is corrupted or you have corrupted video codecs that cannot generate appropriate thumbnail.
    So the solution is: either find the corrupted file or reinstall video codecs.

  6. Omar Sameh

    the problem with me is not the game i try to use it i download patch for this game to make it english and when i do what you do on the patch it said ( this program must run with data execution protection (DEP) enabled. you cannot turn off DEP for this program) please someone help me :'(

  7. alwaz

    it give me this error
    ” *******.exe has stopped working

  8. Geoff

    What happened with this thread? Any solution? Any solution? I’ve been experiencing this on my windows 7 32 bit PC. It is happening in all games/ apps that I’m trying to run/ play.

Leave a Reply

Your email address will not be published. Required fields are marked *


3 + 4 =