Microsoft Edge browser hangs, freezes, crashes or is not working

Microsoft Edge web browser being a protected built-in app in Windows 10, shouldn’t be giving you issues. Nevertheless, there have been people complaining lately that their Edge browser hangs, crashes, freezes or is not working.

Edge browser crashes, hangs or freezes

Well if you are facing this issue, you could try to Reset Edge browser to its default state and see if that helps.

1] Open Edge, click on More options and then on New InPrivate window to start Edge in InPrivate Browsing mode.

Edge browser hangs or freezes

Does this make your problem go way?

2] Set the Start page for browser and tabs to about:blank, disable feeds, etc, and see if it helps.

3] Run the Windows Apps Troubleshooter and see.

4] Open the following folder and delete its contents:

C:\Users\<username>\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\LocalCache

Now try and see if it helps. If it does not help, move on.

5] Switch to a Local Account from Microsoft Account, or vice versa and see if this resolves the issue.

6] If you create a new User Account, your Edge will be available to you in a fresh state, for that User Account. See if you want to do that.

7] Not many browser extensions and add-ons are available for Edge, but if you have installed any, disable or remove them and see if it helps.

Most of the times, incompatible browser extensions are the cause of this problem. So, disabling them can solve the problem.

This is simple, just launch your Edge browser and navigate to ‘Menu’. Next, choose ‘Extensions’ and select the ‘Gear’ icon adjacent to it to manage it. If the problem of crashing is caused due to extensions, manually turn them off by moving the slider in the opposite direction.

There might be some extensions causing Edge browser to shut down unexpectedly. To remove them, open Microsoft Edge and select More (…) to open the menu.

Then, choose Extensions from the menu and right-click the extension you want to remove.

Next, select Remove, or select the extension and click the Remove button.

Edge

Does this help?

8] Disable Hardware Acceleration and see if it helps. If it does not, remember to reverse the changes made.

9] If nothing works, try to reinstall Edge browser. To do this, restart your Windows 10 in Safe Mode.

Open the C:\Users\%username%\AppData\Local\Packages folder location in File Explorer.

Reset Microsoft Edge browser

Here you will see the package Microsoft.MicrosoftEdge_8wekyb3d8bbwe. Delete it.

If you cannot, right-click on it and select Properties. Here under General tab > Attributes, uncheck the Read only check-box.

If need be, Take ownership of the file and then delete it. If you want to make things easy, use our Ultimate Windows Tweaker 4 and add Take ownership, to your right-click context menu. Then right-click on the package and select Take ownership from the context menu.

Once you have deleted the Edge package, open an elevated PowerShell prompt, type the following and hit Enter:

Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml" -Verbose}

This will re-install Edge browser. Once done, you will receive a Operation completed message.

Restart your Windows 10 computer and see if this has worked for you.

Speaking of freezes, see if you have use for any of these links:

  1. Google Chrome Browser crashes 
  2. Mozilla Firefox Browser freezing 
  3. Internet Explorer crashes
  4. Windows freezes
  5. Windows Explorer crashes 
  6. Windows Media Player freezes 
  7. Computer hardware freezes
  8. Outlook freezes or hangs.
Posted by on , in Category Windows with Tags
Anand Khanse is the Admin of TheWindowsClub.com, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.

5 Comments

  1. James Douglas

    This is absolutely ridiculous. I’m returning to IE11. Edge is not ready for prime time. Why on earth you released this half-baked browser on the public is beyond me.

  2. Arthur

    because Microsoft release unfinished products to use users as testers without their knowledge

  3. Ezekiel Straße

    IE11 is shitty in terms of security. But I feel the pain with Edge. I wonder if it’s due to AdBlock though. Hmm.

  4. MickStupp

    Why do I want to go to all this bother? I did not add anything to their browser. It starts out telling me how wonderful it is compared to chrome and firefox, then hangs every time I try and close the browser. This is factory install on a refurb puter but I don’t have this problem in either chrome or fox which I Dled and installed.

  5. ChrisB

    Step 9

    After deleting the Package folder and before you can run the “Get-AppXPackage” command, you have to reboot again in normal mode. Can’t run that command in Safe Mode.

    Anyway – didn’t work for me. Edge still freezes right after startup, then crashes after about 30 or 40 seconds. Time for a system reinstall, methinks

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