Did your laptop’s keyboard just stop working? You may at times face this problem. The trackpad or the external devices might still be working, but there could be an issue with the inbuilt keyboard. This post aims to provide you with some useful tips to get that Desktop or Laptop keyboard back and running. These tips could or could not be the exact solution to your problem but can help. This post applies to most of the manufacturers including HP, Dell, Acer, Lenovo, and other Windows 10 laptops.
Laptop keyboard not working
If your Windows 10 Laptop keyboard not working, here are a few things you could try:
- Check the keys physically
- Clean the keyboard using a brush
- Check if the keyboard works in BIOS
- Reinstall the keyboard drivers
- Reset keyboard settings back to default
- Troubleshoot in Clean Boot State
- Run Keyboard Troubleshooter
- Run the Hardware Troubleshooter
- Disable Filter Keys and see.
Let us see them in detail.
1] Check the keys physically
The first thing you can do is, try to find if some keys or keyboard has broken physically somewhere. If there is a physical impact, there is nothing much you can do. You need to carry this laptop to the service center.
2] Clean the keyboard using a brush
Take a brush and start cleaning the keyboard. Make sure you remove all the dust, and the keyboard is crisp and clean. You can use a laptop cleaning kit, or you may use an old toothbrush. Keep your brush dry and gently clean off your keyboard.
3] Check if the keyboard works in BIOS
Another thing you can do to make sure the keyboard works when you have accessed the BIOS menu. Restart the computer and while it is booting up, hit the keys (usually Esc or Del) to open the BIOS menu. If you were able to open the BIOS menu and use the arrow keys to navigate, then we can assume the problem is with the software part and not the hardware part.
4] Reinstall the keyboard drivers
Now it is time to reinstall the keyboard drivers. You can temporarily enable the on-screen keyboard or connect an external keyboard if you are not comfortable without a keyboard. You may read this post on how to use the Windows computer without a keyboard or mouse for further details.
Now to update the driver, open Device Manager from the WinX Menu. Now under ‘Keyboards’, you will find your laptop’s keyboard. Right-click on it and select ‘Uninstall’. If you are not sure about your laptop’s keyboard, you can uninstall all the keyboards.
Restart your computer and check if you see its driver installing automatically. If not, again open Devices Manager, right-click on Keyboards and select Scan for hardware changes to install it.
After the driver is installed, check if the keyboard starts working.
5] Reset keyboard settings back to default
If you believe that some external software or you might have changed the keyboard settings and made it unusable. You can reset keyboard settings back to default.
6] Troubleshoot in Clean Boot State
If the keyboard is working but not taking the inputs properly, you can perform a Clean Boot and check. Once there, you can check whether the keyboard is working fine or not. If it is fine, then probably there is some third-party software or service hindering with the keyboard in the normal state, which you will have to identify.
7] Run Keyboard Troubleshooter
Run the Keyboard Troubleshooter and see if that helps you.
8] Run the Hardware and Devices troubleshooter
Run the Hardware and Devices troubleshooter and see if it helps you.
9] Disable Filter Keys and see
If you notice a short lag from the time you press a key and a character is displayed on the screen, then you need to disable Filter Keys. What Filter keys do is basically ignore repeated keystrokes to make typing easier for people with hand tremors. But it can cause problems sometimes for normal or fast typing speed. To disable filter keys, go to Settings and then Ease of Access. Select the keyboard from the left menu and find an option to disable filter keys. This might solve your problem.
These were a few tips that can get your keyboard working. Other than these you can try the hardware diagnostics tool that may have been installed on your laptop by your manufacturer itself. If nothing helps, then the best option is to carry the laptop to a certified repair center.
Here are more suggestions that may help you fix the issue of Keyboard or Mouse not working.