If your Logitech keyboard is not working in Windows 11/10 computer, the solutions provided in this article will help you resolve the problem. A keyboard stops working due to several causes, like corrupted or outdated keyboard drivers, unresponsive USB ports, drained-out batteries (in the case of a Bluetooth keyboard), etc.
Logitech keyboard not working in Windows 11/10
If the Logitech keyboard is not working in your Windows 11/10 computer, use the following solutions to fix the problem. But before you proceed, we recommend you do some basics checks:
- Restart your computer and see if it helps.
- Connect your USB Logitech keyboard to another USB port.
- If you are using a Bluetooth Logitech keyboard, check its batteries. Maybe its batteries are drained out. Replace the batteries of your Bluetooth keyboard and see if it works.
- Check for Windows Updates.
- Make sure that your Bluetooth keyboard is in range. Move it closer to your laptop or the USB receiver.
- Connect your USB keyboard directly to your system instead of connecting it to the USB hub. See if it helps.
Now, you can move ahead and use the following solutions:
- Run appropriate troubleshooters
- Connect your keyboard to a different computer
- Roll Back Logitech keyboard driver
- Uninstall and reinstall the Logitech keyboard driver
- Disable and re-enable Microsoft Bluetooth Enumerator
- Remove and add your Bluetooth keyboard
- Disable the Selective Suspend feature
Let’s see all these fixes in detail.
1] Run appropriate troubleshooters
Troubleshooters are built-in automated tools in Windows computers that help you resolve problems (if possible). To fix different issues, Microsoft has developed different troubleshooters. We suggest you run the following troubleshooters and see if your keyboard starts working again or not:
- Hardware and Devices Troubleshooter
- Keyboard Troubleshooter
- Bluetooth Troubleshooter
The Hardware and Devices Troubleshooter is missing in Windows 11/10 Settings. But you can run it by executing a command in the Command Prompt.
To run Bluetooth Troubleshooter, follow the steps provided below:
- Open Windows 11/10 Settings.
- Go to “System > Troubleshoot.”
- Click Other troubleshooters. In Windows 10, you have to click on Additional troubleshooters.
- Locate Bluetooth and click Run.
2] Connect your keyboard to a different computer
If the troubleshooters fail to fix your problem, the next step is to check if your keyboard is damaged or not. To do so, connect it with another laptop or computer. You can use your friend’s system for this purpose. If your keyboard works fine on another computer, there might be an issue with your USB port. If this is your Bluetooth keyboard, you have to try some more troubleshooting methods explained below.
To check if your computer’s USB ports are working or not, connect another USB device to it. If that device works, the issue is not associated with your USB ports. Hence, you have to try something else to fix the problem. Another way to check your USB ports is to check the output power of USB ports. If the USB ports are not supplying output power, you need to take your computer to the service center to get it repaired.
3] Roll Back Logitech keyboard driver
Device drivers are also updated along with the Windows Update, provided the manufacturer releases an update for the drivers. If your Logitech keyboard driver was updated, you can roll back to its previous version via the Device Manager. If this is not the case, you will find the Roll Back option greyed out in the Device Manager.
4] Uninstall and reinstall the Logitech keyboard driver
If the Roll Back option is not available or if rolling back the Logitech keyboard driver does not work, your keyboard driver might have been broken or corrupted. In this case, you need to uninstall and reinstall your keyboard driver. Go through the following instructions:
- Open the Device Manager.
- Expand the Keyboards branch.
- Right-click on your Logitech keyboard driver and select Uninstall device. Follow the on-screen instructions to uninstall the driver.
- Visit Logitech’s official website and download your keyboard driver from there. Because your keyboard is not working, you will not be able to type your keyboard’s model name or number. In this situation, you can use the On-screen keyboard.
- Double-click on the downloaded driver file to reinstall the keyboard driver.
If the driver is downloaded as an INF file, you have to use the Device Manager to install driver file with the .INF extension.
5] Disable and re-enable Microsoft Bluetooth Enumerator
Microsoft Bluetooth Enumerator enables the Windows operating system to connect to the Bluetooth devices. If you disable it in the Device Manager, you will no longer be able to use or connect your Bluetooth devices. If you experience issues with your Bluetooth devices, disabling and re-enabling the Microsoft Bluetooth Enumerator may help. Follow the steps written below:
- Open the Device Manager.
- Expand the Bluetooth node.
- Right-click on Microsoft Bluetooth Enumerator and select Disable device.
- All your Bluetooth devices connected to your system will stop working after disabling Microsoft Bluetooth Enumerator. Wait for a few seconds and right-click on it again. Select Enable device.
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6] Remove and add your Bluetooth keyboard
If your Logitech Bluetooth keyboard is still not working, remove it from your system and add it again. To remove your Logitech Bluetooth keyboard, open Windows 11/10 Settings and go to Bluetooth & devices. Select your Logitech Bluetooth keyboard and click Remove device.
Restart your computer and add your Logitech Bluetooth device again.
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7] Disable the Selective Suspend feature
This solution is for Logitech USB keyboard users. Selective Suspend is a feature in Windows 11/10 that forces a USB device to enter a low power state. When Windows detects no bus activity on a USB port for some time, it suspends that USB port. When a USB port is suspended by Windows, the connected USB device does not work. When you start using that USB device, Windows activates that USB port again. The purpose of the Selective Suspend feature is to save power.
Sometimes, Windows is not able to activate the suspended USB port again. In this case, the USB device connected to that USB port does not work. If your Logitech keyboard does not work by connecting it to a particular USB port, either that particular USB port is damaged or the Selective Suspend feature is causing the problem.
We suggest you disable the Selective Suspend feature and see if it helps. Do note that this action will affect all your USB ports and all your USB devices will continuously use power because Windows will not be able to suspend the inactive USB devices temporarily.
If you disable the Selective Suspend via Windows Registry, create a System Restore Point and back up your Registry before proceeding.
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How do I fix my Logitech keyboard not working?
If your Logitech keyboard is not working, first, perform some basic checks, like connecting it to another USB port, replacing the batteries (if it is a Bluetooth keyboard), connecting it to your system’s USB port instead of the USB hub, etc. If this does not work, the problem may be associated with your keyboard drivers. Update or reinstall your keyboard drivers and see if it helps. You can also use the solutions provided in this article to resolve the problem.
Why are the wireless Logitech keyboard keys not working?
There could be many reasons why a wireless Logitech keyboard keys are not working, like drained-out batteries, corrupted Bluetooth and keyboard drivers, the keyboard not in range, faulty USB ports, etc. If the batteries are old, there is a high possibility that they are drained out. Replace your wireless keyboard’s batteries and see if it helps. Next, you can use a different port to plug the adapter, use the keyboard with different computers, disable any keyboard management app (if any), etc.
If you have connected the Logitech keyboard via Logitech Unifying Receiver, it is possible that Windows is not detecting the Logitech Unifying Receiver or the Logitech Unifying Receiver is not working.
I hope this helps.