If you are facing problems and wondering how to get help in Windows 10, then this post lists some built-in support options, as well as Help Desk, Support or Community forums and websites options, where you can get help. Take a look at these options & resources.
How to get Help in Windows 10
While you could download Windows Help Program WinHlp32.exe for Windows 8.1, Microsoft has decided to move most of Windows 10 Help online. So if you have any application open and you press F1 or Fn+F1, the local help may not be available. Here are the help options available to you in Windows 10:
1] Clicking on the F1 key will normally fire up your browser, which will offer you Bing results about Windows 10 Help.
2] Typing help in taskbar search will display the Get Started app in the results. This has a lot of help topics to get you started.
3] Make sure that you have opened Settings > System > Notifications & actions and ensured that the Show me tips about Windows is set to On.
4] You could use the taskbar search bar or ask Cortana to search online for help.
5] Use the built-in Contact Support app to chat with Microsoft. Using it, you will be able to chat online with a Microsoft Answer Tech support staff. Using the app, you can also arrange a call-back.
6] You could use the services of Microsoft Answer Desk, a live paid Tech Support site, to chat with a Microsoft support executive.
7] You can also contact Microsoft Support by email and chat. If a Customer Service Agent is online and available for chat here, you will see a message to this effect. If not, you will see Instant Chat: Customer Service Agents are OFFLINE message, on the right side. You may then try and visit this page for Chat support. Use this form to email Microsoft. They will contact you back via email.
8] You can contact Microsoft Customer Support at Phone Number 1 800-642-7676 or at microsoft.com/contactus.
9] The Microsoft Support Official Twitter Account is @MicrosoftHelps.
10] There are more ways to contact Microsoft Support via phone, etc., including for OEM support.
11] You can also get Windows 10 Help & Support from a Microsoft Store. This post also lists some paid options.
12] Search for your problem citing the specific problem you get or the error you receive using our TWC Search. Chances are high you will see something helpful. If not you may request us to develop a tutorial. If we can, we will do it. Else you can always request support from our forum members at TWC Forums.
13] You can now also give or take Tech Support remotely using Quick Assist in Windows 10.
14] Here are some links that will help you take the first step in resolving your Windows 10 problems:
- Windows 10 Problems, Issues with solutions and fixes
- Windows 10 Support and Solutions. Try these Universal Guru Fixes
- FixWin for Windows 10 is a portable freeware that allows you to fix and repair issues and annoyances, with a single click.
You may want to read these links which may help you when seeking help and support from Microsoft:
- Microsoft Support Diagnostic Tool in Windows, is used by Microsoft Support to help diagnose Windows problems. When you contact Microsoft Support for any help, the support professional will give you a Passkey. You are required to open the Microsoft Support Diagnostic Tool and enter the Passkey. You should know this before hand.
- The Microsoft Product Support Reporting Tool facilitates the gathering of critical system and logging information used in troubleshooting support issues. This information helps diagnose problems in the software quicker and provide solutions.
- Microsoft Easy Assist allows a Microsoft support professional to remotely connect to your computer and help you solve a problem. Using a secure connection, the support professional can view your desktop and perform diagnostics and troubleshooting steps.
All the best!
Related read: Get Help in Windows 10 continuously popping up.