Get Help in Windows 10 continuously popping up

Most of the Windows PCs are now connected to the internet and keeping that mind, Microsoft has configured the F1 key on the keyboard to open online help. Everytime you press it, it launches Edge and auto searches for ‘how to get help in windows 10‘ using Bing. While this is smart, it seems to be a major cause of annoyance. Many users have reported that this is happening randomly even if the key is not pressed. In this guide, we tell you what you need to do if How to get help in Windows 10 is continuously popping up.

Get help in Windows 10 continuously popping up

There are two major problems with this. The first is random where a user gets this Get help in Windows 10 pop-up whenever he types anywhere. The second is a malware problem where the message changes to “Get Help in Windows 10 Virus”.  Now, let’s take a look at the solutions for windows help and support keeps popping up in Windows 10.

Get help in Windows 10 continuously popping up

First, make sure that your F1 key is not stuck. Also, check if this problem occurs in Clean Boot State. If it does not, then maybe some non-Microsoft process is causing this issue.

Solution 1: The probable virus problem

Like we shared, it happens with almost anything on Windows if the above solution doesn’t work for you, it’s time to check if there is a virus problem. It may so happen that a virus is actually doing it, or it could be a glitch.

You should is to scan your PC with Windows Defender in Safe Mode if your favorite antivirus software doesn’t work. The chances are that this will remove the most annoying malware when PC is offline.

Solution 2: Temporary Disable F1 Key

This is the best solution as it lets you control the on-off status. The best part is its simple to implement with AutoHotKey.

  • Download AutoHotKey from here, install it on your PC and run it.
  • Create a macro with code f1::Return
  • Save, and keep it running.
  • Do check out our tutorial on how to create an AutoHotKey script to learn more about it.

You will be able to toggle it from the system tray easily and make sure to start it when Windows boots up. So if you are using with some other software which uses F1 in their hotkeys, you can still do it.

Solution 3: Rename Helppane.exe

This program from Windows is what generates all those popups whenever you need help in Windows. If we rename this, Windows 10 will officially fail to open any pop-up.

  • When you see this annoying Get help in Windows 10 popup, open Task Manager, and see if helppane.exe running.
  • Go to C:\Windows and scroll to helppane.exe.
  • Right-click on the file and Rename the name to helppane.old. You may need to Take ownership of the file.

That said, we have seen many reporting about really bad situations because of this problem. For some typing has become a problem, some are not able to use the F1 key with any other program, and some even have video delays, freezing problem and so on.

We hope that our suggestions help you.

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Anand Khanse is the Admin of, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.