Where do you contact Microsoft Support if you face problems relating to Windows, Office, or any other Microsoft software or service? This post will list some useful resource links, phone numbers, and email IDs, from where you can receive help from Microsoft.
Before you begin, I want you to know that this site is owned by me and is in no way affiliated with Microsoft. I have only listed the various ways you can contact Microsoft for help and support. You will have to contact them directly.
Microsoft Support: Phone Number, Live Chat, Email ID, Useful Links
Here is the list of support methods you can use to contact Microsoft Support.
- Microsoft Support
- Microsoft Support Phone Number
- Microsoft Support Chat
- Email Microsoft Support
- Useful Help & Resource Links
- Support for OEM products
- Volume Licensing Support
- Have Microsoft call you back
- Contact Windows Support
You can try each of them, and one should help you out.
1] Microsoft Support
Microsoft offers support to all customers using its products – and this takes different forms.
- Microsoft Customer Service and Support can help you with questions about Microsoft products and services. In this case, a Microsoft representative will help you locate the appropriate resource or team to answer questions. This is meant to be used if you have general customer service questions.
- Microsoft Technical Support will provide support options and locate the appropriate support team to resolve technical support issues you may be facing. This may include self-help support or assisted support.
To begin with, you can visit this page, mention your country and select the product for which you wish to receive support.
You can also visit https://partner.support.services.microsoft.com/contactus to:
- Message a Windows Advisor
- Make Microsoft call you back
- Schedule a call.
Windows 11/10 users can use the Contact Support app.
2] Microsoft Support Phone Number
You can contact Microsoft Customer Service and Support on the following telephone numbers, Monday through Friday, 5:00 AM – 9:00 PM Pacific Time and Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time:
- In the USA, (800) MICROSOFT (642-7676)
- In Canada, call (877)568-2495
- In India, contact 0008004402130
- In UK, contact 0800 026 03 30
You can get the Microsoft Support telephone number for your country here – and check out the local timings too. Before you begin, it’s a good idea to keep the name and version of the product you are using, the product identification number, or the product key ready. Microsoft representatives will determine the warranty status of the product. The links at the end of this post may help you collect troubleshooting data.
The Customer Service number for Microsoft Corporation in the USA is 1800 102 1100. The Global Customer Service phone numbers for all countries have been mentioned here.
3] Microsoft Support Chat
You can also contact Microsoft Support by email and chat. If a Customer Service Agent is online and available for a chat here, you will see a message to this effect. If not, you will see Instant Chat: Customer Service Agents are OFFLINE message, on the right side. You may then try and visit this page for Chat support. You can also receive Remote Assistance Support from Microsoft.
You could also use the services of Microsoft Answer Desk, a live paid Tech Support site, to chat with a Microsoft Support executive.
Microsoft also offers a Virtual Support Agent. See if it solves your issues.
Read: Best Windows Help & Tech Support websites
4] Email Microsoft Support
If the Customer Service Agent is offline and if you have any general questions about Microsoft products or services, you can use this form to email Microsoft. They will contact you back via email.
5] Useful Help & Resource Links
If you need solutions and are willing to search for them, you can do so on Microsoft Support or Microsoft Answers website. Sure, you will always find many tips and troubleshooting tutorials for Windows here on TWC as well.
The Microsoft Support Official Twitter Account is @MicrosoftHelps.
If you need Paid Support from Microsoft, you could try Fix It Center Pro, an automated diagnostic portal to help resolve your issues.
6] Support for OEM products
If the question pertains to OEM products that you may be using, you may be required to contact the Computer Manufacturers directly. These links will help you:
- Computer Manufacturers’ Contact Information
- Computer Manufacturers’ Support Phone Numbers and Websites.
But If you purchased a Signature PC from the Microsoft Store, you might call 877-696-7786.
7] Volume Licensing Support
You can call the VLSC Contact Center toll-free at (866) 230-0560 or submit a written request here.
Here is a list of Microsoft Licensing Activation Centers worldwide, along with their telephone numbers that can help you with Volume Licensing Activation issues.
8] Have Microsoft call you back
To chat, have Microsoft call you back, or schedule a call, you can visit Microsoft here.
9] Contact Windows Support
Microsoft has made it easier for Windows 11/10 users to contact Support if they face any problems while using the new OS. See how to use the Get Help app.
There are other ways too, to get help for Windows.
You can contact Microsoft Customer Support at Phone Number 1 800-642-7676 or microsoft.com/contactus.
You can now also give or take Tech Support remotely using Quick Assist in Windows.
You may want to read these links which may help you when seeking help and support from Microsoft:
- Microsoft Support Diagnostic Tool in Windows 11/10 is used by Microsoft Support to help diagnose Windows problems.
- The Microsoft Product Support Reporting Tool facilitates gathering critical system and logging information used in troubleshooting support issues. This information helps diagnose problems in the software quicker and provide solutions.
- Microsoft Easy Assist allows a Microsoft support professional to remotely connect to your computer and help you solve a problem. Using a secure connection, the support professional can view your desktop and perform diagnostics and troubleshooting steps.
Remember, Microsoft will never contact you on their own for any problems you may be facing with your computer or Microsoft software and services. And in any case, you will never receive a legitimate call from Microsoft or its partners to charge you for computer fixes. If you receive such a phone call or an email stating that they represent Microsoft and proffer help, you can be sure that it’s a scam! Never give out any details or access to your computer.
How do I talk to a live person at Microsoft?
Microsoft offers Live Chat support to all its customers for all Microsoft products, including Windows. Once you are on the chat page, click on the Get support in the browser instead. under the Get Help app button.
You can then describe your issue and press search. It will reveal more results, but you can skip all those and click on the Contact Support button at the bottom.
Next, you need to select the product or service and click on Confirm button. It will then ask you to provide your phone number, and a support agent will call you.
How do I contact Microsoft for a refund?
You can visit your Account Billing section where all purchases appear and then click on Request a return or Refund if your item is eligible for a return. If you have paid accidentally, the best would be to connect and ask for a refund quickly.
How To Contact Microsoft Office 365 Support?
In any Office application such as Outlook, Word, Excel and click on Help and then Contact Support. Type in your query, and click on Get Help.
It will then display a list of results, and at the bottom, you will have the option to Talk an Agent. Click on it, and click on the Live Chat. Then get your query resolved.
NOTE: Please do not trust anyone who promises to help you or anyone who mentions his email ID/contact details in the comments below. If you have a question, contact Microsoft directly or search for it here on this site. You may be able to find a post about it.
This post will interest you if you ever need to give Microsoft feedback about its products and services.