We have been covering various features accommodated in Windows 11/10 to help you understand them better, before getting started because well begun is half done! One new feature that Microsoft has added in Windows 11/10, is a safety net for users who fail to find any help they need. Users can now contact Phone or Chat with Microsoft Answer Tech Support Team using Get Help, earlier called the Contact Support app in Windows 11/10, to solve problems regarding Windows, Edge, OneDrive, Microsoft Office, Microsoft 365, Xbox, Bing, Microsoft Account, etc. You can chat online or schedule a call. This post will also show you how to run Troubleshooters in Get Help app of Windows 11/10.
How to use Get Help app in Windows 11/10
The simplest way to access the app is to type “Get Help” into the search box and click on the result. Once the app launches, you can be connected to Microsoft Help Desk in just a few quick clicks.
- First, you’ll have to make sure that you are signed-in using your Microsoft Account.
- Once you have ensured this, you will be greeted by the Microsoft Virtual Agent.
- Describe your issue in the reply box and you will be offered a solution, which you can try and see if it helps you resolve your issue.
- You then have the option of giving feedback on whether the solution helped you or not by choosing Yes or No.
- If you reply No, you will be offered additional suggestions.
The Get Help is truly helpful as it can help you solve several Windows problems – from Activation issues to Camera issues and more!
For instance, To run the Run Camera Troubleshooter in Windows 11/10:
- Search for Camera issues in the apps search bar
- The Camera Troubleshooter will open
- Answer the questions and follow the troubleshooting wizard for its solutions and see if they help you.
List of Troubleshooters in Windows Get Help app
To run Troubleshooters in the Get Help app of Windows 11/10, search for them by name in the Get Help’s search bar and click on the result. Get Help includes the following troubleshooters. Clicking on the links will give you detailed information about each.
Windows Troubleshooters
- Audio troubleshooter
- Background Intelligent Transfer Service (BITS) troubleshooter
- Bluetooth troubleshooter
- Camera troubleshooter
- Network and internet troubleshooter
- Printer troubleshooter
- Program compatibility troubleshooter
- Video playback troubleshooter
- Windows Media Player troubleshooter
- Windows Update troubleshooter
Microsoft 365 Troubleshooters
- Excel check troubleshooter
- Microsoft 365 uninstall troubleshooter
- Microsoft 365 setup troubleshooter
- Microsoft 365 activation troubleshooter
- Microsoft 365 sign-in troubleshooter
- Microsoft 365 shared computer activation (SCA) troubleshooter
- Microsoft 365 inventory scan troubleshooter
- Microsoft 365 network connectivity test troubleshooter
Outlook Troubleshooters
- Outlook profile setup troubleshooter
- Outlook startup troubleshooter
- Outlook authentication check troubleshooter
- Outlook connectivity troubleshooter
- Outlook advanced diagnostics troubleshooter
- Outlook Calendar Check Troubleshooter
Teams troubleshooters
- Teams add-in for classic Outlook troubleshooter
- Teams user presence troubleshooter
- Teams sign-in troubleshooter
Copilot troubleshooters
- Copilot license troubleshooter
- Copilot connectivity troubleshooter.
I am sure Windows 11/10 users will find this app very useful!
Read: Best Windows Help & Tech Support websites
How to contact Windows Support using Get Help app?
Open the Get Help app and click on the Contact Support button.
You will next be asked to select the product or service, eg. Windows, Office, etc. and then tell the kind of support you desire. It could be:
- Billing and Account Profile questions
- Manage my Subscription
- Password Reset/Recovery
- Technical Support
- Activation.
You will next be offered a time slot that you can select.
There are other easy too to contact Microsoft Support. This post gives details about its Phone Number, Live Chat, Email ID, and Other Useful Links. This post shows additional options on how to get help in Windows.
You can now also give or take Tech Support remotely using Quick Assist in Windows.
This post will help you if the Windows Get Help app is not working.
