How to use Contact Support app in Windows 10

We have been covering various features accommodated in Windows 10 to help you understand them better, before getting started because, well begun is half done! One new feature that Microsoft has added in Windows 10, is a safety net for users who fail to find any help they need. Users can now contact Phone or Chat with Microsoft Answer Tech Support Team using Contact Support App in Windows 10, to solve problems regarding Windows, Internet Explorer, Edge, OneDrive, Office, Xbox, Bing, Microsoft Account, etc. You can chat online or schedule a call.

Contact Support app in Windows 10


The simplest way to access the app is to type “Support” into the search box and click on the result. Once the app launches, you can be connected to Microsoft help desk in just a few quick clicks.

First, you’ll have to make sure that you are signed-in using your Microsoft Account.

Once you have ensured this, you will be asked What can we help  you with? The options are Accounts & billing and Services and apps. Clicking on these will open up more options.


Select the option in which you need support and click on it. For instance, if you select Services and apps and then Windows, you will see these three options:

  1. Setting up (Installation, settings and activation)
  2. Technical support (Errors and other performance problems)
  3. Protecting my PC (Removing viruses and malware, etc)

Select your option and you will be presented with four contact options – Ask the community, Chat online, Call me or Schedule a call.


Decide how you want to contact Microsoft. You can click on ‘Chat online with a Microsoft Answer Tech’ option to begin the chat or any of the other options. If any additional information is asked for, fill it. Once all is done, you will be able to ask questions related to your query on Windows 10 and expect a quick reply from the tech support team there.

I am sure Windows 10 users will find this app very useful!

There are other easy too to contact Microsoft Support. This post gives details about its  Phone Number, Live Chat, Email ID and other Useful Links. This post shows additional options on how to get help in Windows 10.

You can now also give or take Tech Support remotely using Quick Assist in Windows 10.

Posted by on , in Category Windows with Tags
Anand Khanse is the Admin of, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.


  1. PhotM

    Hi Anand,

    I am on Build 10166 and it is not in my Store access. All I have for MS is Microsoft Premier Services. Is this Region/Location specific? I am in Alberta, Canada.


  2. It is built-in on my latest build.

  3. PhotM

    Thank You, I found it. 😀 For some reason I keep thinking “in the Store” ???? 🙁

  4. Nintendo Fan 4 Lif3

    Well right now, DOSBOX is malfunctioning ever since I installed Windows 10 and older games I have that don’t use it such as Deus Ex will begin starting up but won’t run and give error message. Such a pain.

  5. Dorothy Forbes

    Have a program (Game Bot) that I want to uninstall. It won’t budge. Why????

  6. Sourav Malik

    HI i recently updated my phone with windows 10 in lUMIA 1520. My handset stopped working and unable to download or update any application. Even when i turn on the phone and it says not for resale.It freezes after 5 second and handset gets stuck on call or any whatsapp. My email id is Please resolve my issue

  7. Sourav Malik

    And one more thing which i want to know is my handset warranty is expired, Please let us know if u need any IMEI no too, let me know

  8. Barney Hanna

    I cannot download pictures from a CD to the computer on Windows 10

  9. Mike Hatton

    I have tried at least 20 times to upgrade to Windows 10, but it fails every time. KB3035583 hasn’t been run is the reason, but it appears as having been an update.

  10. Jonn Mero

    Hi Anand
    Have a rather strange porblem with Windows 10. Computer starts fine, albeit loading slower than usual. Then, when I put in the password and enter, I just get a black screen. Nothing is working, not even the cursor.
    I had the computer on earlier, working fine. Then I left it for a while, and when I came back the screen was black. Started repair, but was told after it had done about 8% that it could not fix the problem.
    Any suggestion for how I can fix this?
    Jonn Mero

  11. Jonn Mero

    Thanks Anand, At least your second suggestion recognises the problem. Now it is just to try. Cheers.

  12. dennis carroll

    I have a windows 10 upgrade. It does not work. I cannot log onto my account because its over 10 years old and god knows which user id and pw. none work. I want to fix windows 10 upgrade or get it off my laptop. pls help

  13. Michael M

    Hi, Just coverted to widows 10 but havinf a problem with incoming mail using outlook, where the fonts is very small and I cannot increase the size . I did sort out send mail etc. Please help. Michael M

  14. Teja Narayan Chirala

    hi anand,

    i am using windows 10 pro and the problem is it is not getting any updates and apps are also not updating.when i press check for updates this info is coming….”There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x8024402f)”. I have tried many solutions.Please help me out with this one.I have even reset windows but still the problem exists.

  15. Empty the software distribution folder. Run sfc /scannow and DISM. Search for these on this site for detailed posts. Hope it helps.

  16. Faustino Asencion

    Due to an accident my Laptop is broken beyond repair. I bought a new Laptop and need to re-install my Microsoft Office Home and Student 2010. How can I re-install my Office Home.?

  17. nuradeen

    Hi anand, am am facing a problem of ‘error code’ on my Lumia 520……. I can’t update my watsapp and other apps on my phone again……please help me!!!

  18. Himanshu

    Dear Sir

    Good Day

    Refer to below message

    I was purchased Microsoft Lumia 540 in Nov. 2015 with scheme Rs. 300 cash back
    in every month for 1 year

    After 3 month cash back scheme is expired by Mobikwik
    mailed us that this scheme is expired

    Please resolved this issue


  19. Margaret Schulz

    Since installing Windows 10 I am unable to create documents in MSPublisher and/or save documents of information copied and pasted from articles on websites for from messages. When trying to save my work, the screen print fades and the status bar reads (not responding), the blue circle keeps rotating, but never completes the save, thus causing me to lose all the work I have done. Help!!

  20. vashti

    why has a software thats meant to be a “brilliant” upgrade been created and so many people are having so much trouble with it???? and does windows 10 have keylogging??? windows is slowly losing peoples trust and patience

  21. Jagannath Mishra

    hi, good morning. i am unable to type in ‘hindi’. i have selected the ‘ENG/HIN’ button on the lower right side. however when i type the key board doesnot respond properly. For example i press ‘h’ key and ‘p’ gets displayed.


    i have upgraded my operating system from windows 7 to windows 10 after continuous alerts from microsoft….since then my speakers are not at all functioning and faced very much difficulties in using my computer….please provide me the details how can i fix the problem…..

  23. Its not a genuine call. It some scam. Disconnect from the internet and scan your computer with a good antivirus software. And yes, take the PC to someone your trust personally.

  24. Lyle B

    In Windows 8.1 about 2 years ago I purchased the Plex app
    on a Microsoft Account that I no longer use, but I can sign in to.
    Now I am using Windows 10 and a different Microsoft account.
    Is there any way to get the Plex app I already payed for
    to show as purchased in my current Microsoft account ?
    Any and all help is greatly appreciated. Thank you in advance.

  25. Microsoft does not now support linking of 2 email IDs or Microsoft accounts. See if the ‘Add an alias’ option helps you merge the two: Also see

  26. Lance Gross

    Hello A friend I am tryin to help out Has a win 10 problem…he reloaded Win 10 and it updates and adds 20 gigs of updates and maxed out his small drive on a new Asus with 50 gigs of drive. Any thoughts why ?

  27. Marty

    I have a download problem where it keeps duplicating, even the ones already in my download files will do this now. I have deleted all recent programs and have used virus program and malware programs that I have and it found a map program but it was deleted. What can I do?

  28. Brenda S Frame

    Microsoft shut down my computer! I received a Microsoft message number 2 that I had a virus in my computer and I needed to contact Microsoft support immediately. An Asian Indian from Las Vegas answered, then proceeded to attempt to sell me $179 protection package right then. He said Mcafee was not sufficient. His analogy of a guard outside my bedroom did not protect my husband or son was not applicable in the least. He said his name was Jerry and asked only my first name. I honestly did not have $179 or I would have been pressured to buy. Now my computer is jacked up- cannot even close programs or use off-line. Shame on Microsoft for such as unprofessional approach. I have a very bad taste in my mouth- especially after staring in the Microsoft products screen fir about 45″. My next computer will not be a Microsoft based one. Has anyone had any issues such as mine and what is a recourse?

  29. Stewart

    Hi I’m trying to turn on windows defender. When i push turn on i’m taken to user acct. control. Have to enter an admin..and password…But i put in my microsoft password and it’s the wrong password. Are these the same.

  30. Keshyap Thawani

    hi i am facing issue with my hotmail login i ad fight with my friend so i need to change my security mail id but i believe he has already changed details so i am unable to login to my hotmail id

  31. Kathleen McVarish

    I just found out my camera a sony cybershot DSC H 1 is about the ONLY cybershot that Windows 10 will NOT allow to download pics!!! WHY!? Is there anything I can do, right now I was to scream! I HAVE to be able to download my pictures! It is my business!!!

  32. ARUN

    HELLO AM ARUN I HAVE A WINDOWS PHONE 535 BUT APPS OR NOT DOWNLODING THERE SHOWING ERROR CODE 80070020 im changing date andtime but it’s not downloading please help me fast

  33. Maleficent5150

    The Win 10 updates are unpredictable. I’m scared to death each time the automatic updates (which I can not disable) happen. After an update one of more installed software stop working and need re-installing. I have no viruses or cracked software. The last Win 10 update corrupted the MBR (Master Boot Record) on my 2 laptops and 1 desktop. 3 computers done the same update at the same time and having corrupted MBRs is NOT a coincidence. Microsoft owes $900 just for this damage alone. i spent $300 for each computer to have the drives removed and put new drives in so I can keep my data that was not corrupted in the old hard drives. The “reset Win 10” without losing personal data function in the advanced settings was not working on all 3 computers. Thank God I had 3 spare SSDs as a backup, but it is such a hassle going through the old hard drives and saving all the data in different locations. I’m switching to MAC and ditching everything PC related – PERIOD!

  34. Evan Crisp-Matthews

    help i have an error code and it says it failed to update for the last 3 months

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