How to use Contact Support app in Windows 10

We have been covering various features accommodated in Windows 10 to help you understand them better, before getting started because, well begun is half done! One new feature that Microsoft has added in Windows 10, is a safety net for users who fail to find any help they need. Users can now contact Phone or Chat with Microsoft Answer Tech Support Team using Contact Support App in Windows 10, to solve problems regarding Windows, Internet Explorer, Edge, OneDrive, Office, Xbox, Bing, Microsoft Account, etc. You can chat online or schedule a call.

Contact Support app in Windows 10


The simplest way to access the app is to type “Support” into the search box and click on the result. Once the app launches, you can be connected to Microsoft help desk in just a few quick clicks.

First, you’ll have to make sure that you are signed-in using your Microsoft Account.

Once you have ensured this, you will be asked What can we help  you with? The options are Accounts & billing and Services and apps. Clicking on these will open up more options.


Select the option in which you need support and click on it. For instance, if you select Services and apps and then Windows, you will see these three options:

  1. Setting up (Installation, settings and activation)
  2. Technical support (Errors and other performance problems)
  3. Protecting my PC (Removing viruses and malware, etc)

Select your option and you will be presented with four contact options – Ask the community, Chat online, Call me or Schedule a call.


Decide how you want to contact Microsoft. You can click on ‘Chat online with a Microsoft Answer Tech’ option to begin the chat or any of the other options. If any additional information is asked for, fill it. Once all is done, you will be able to ask questions related to your query on Windows 10 and expect a quick reply from the tech support team there.

I am sure Windows 10 users will find this app very useful!

There are other easy too to contact Microsoft Support. This post gives details about its  Phone Number, Live Chat, Email ID and other Useful Links. This post shows additional options on how to get help in Windows 10.

You can now also give or take Tech Support remotely using Quick Assist in Windows 10.

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Anand Khanse is the Admin of, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.