Blue Screen of Death errors are fairly common on Windows 10. Quite a significant number of these BSOD errors are caused by corrupted, outdated, incompatible drivers. In this post, we focus on three of such drivers viz; FaceIt.sys, rzudd.sys and AcmeVideo.sys. This post will offer the most suitable solutions to BSOD errors that you might encounter on your Windows 10 device, triggered by these aforementioned drivers.
Before we get right to it. let’s ID these drivers in relation to which apps and processes they belong to.
The FaceIt.sys is an anti-cheat driver for games digitally signed by FACE IT LIMITED.
This file most often belongs to the product Razer Rzudd Engine. The driver is developed by company Razer USA Ltd.
This file is a video driver for hardware by ACME Video Solutions.
FaceIt.sys, rzudd.sys or AcmeVideo.sys BSOD error
If you’re faced with a BSOD error indicating FaceIt.sys, rzudd.sys, or AcmeVideo.sys driver failed, you can try our recommended solutions below. See which of these solutions may apply in your case.
- Run Driver Verifier
- Update driver
- Rollback driver
- Uninstall/Delete driver
- Fresh install driver
- Disable driver signature enforcement
- Run the Blue Screen Online Troubleshooter
- Scan PC with anti-rootkit software
- Disable Automatic Paging File Size Management
- Run CHKDSK
- Run Memory Test
- Perform System Restore
- Uninstall 3rd-party security software
- Check and fix hardware issue
Let’s take a look at the description of the process involved concerning each of the listed solutions.
If you can log in normally, good; else you will have to boot into Safe Mode, enter the Advanced Startup options screen, or use the Installation Media to boot to be able to carry out these instructions.
1] Run Driver Verifier
It is estimated that about three-quarters of blue screens are caused by faulty drivers. Driver Verifier is a tool that runs in real-time to examine the behavior of drivers. For example, Driver Verifier checks the use of memory resources, such as memory pools. If it sees errors in the execution of driver code, it proactively creates an exception to allow that part of the driver code to be further scrutinized. The Driver Verifier Manager is built into Windows 10. You can configure which drivers you would like to verify. The code that verifies drivers adds overhead as it runs, so try and verify the smallest number of drivers as possible.
2] Update driver
Faulty or outdated drivers may trigger this BSODerror as well.
In this case, you can either update your driver manually via the Device Manager, or you can get the driver updates on the Optional Updates section under Windows Update. You may also download the latest version of the driver from the manufacturer’s website.
3] Rollback driver
If you started encountering the BSOD error after a driver update, you can rollback the driver to an earlier version and see if that helps.
4] Uninstall/Delete driver
If updating or rolling back the driver fails to resolve the issue, the next best logical solution is to uninstall the driver via Device Manager and restart your computer. When Windows 10 boots, it will automatically install the generic driver which works in most cases.
Alternatively, you can delete the driver via command prompt. Here’s how:
- Press Windows key + R to invoke the Run dialog.
- In the Run dialog box, type
cmdand then press CTRL + SHIFT + ENTER to open Command Prompt in admin/elevated mode.
- In the command prompt window, type the command below and hit Enter after each line. Replace the
<ProblematicDriver.sys>placeholder with the actual name of the driver.
cd C:/Windows/System32/drivers del <ProblematicDriver.sys>
Once the command executes, restart your PC and see if the particular BSOD error is resolved.
5] Fresh install driver
Before you begin this process, you need to know where the driver installer stores its temporary files. Other driver packages may use other locations, but you will need to know this information to clear these files, or Windows may attempt to install old drivers from this location.
To fresh/clean install a driver on Windows 10, do the following:
- Make sure you have the latest driver installer for the driver you will be installing.
- Right-click Start and click Apps and Features and uninstall any applications associated with the drivers that you will be reinstalling.
- Restart your machine using Start > Power > Restart. Do not use your machine’s power button. This button is often mapped to the “Sleep” function and does not serve the same purpose. Restarting your machine clears any running processes that may be tied to files in the temporary folders.
- Delete all temporary installation files for the device driver.
- Right-click Start and click Device Manager.
- Click View and click Show hidden devices (Note: this will reveal many devices that are no longer attached to your machine, as well as devices that should not be touched. If in doubt, leave it alone).
- Find the device whose driver you are uninstalling or reinstalling.
- Right-click the device and click Uninstall.
- Check the box for Remove the driver software for this device, if the option exists.
- Click the Uninstall button.
- Uninstall any duplicates of this device, even if they are grayed out.
- Once the Device Manager has completed uninstalling the drivers, click the light-blue Scan for hardware changes icon at the top of Device Manager. The device will probably reappear. If there were multiples, only one should appear.
- Repeat the step to uninstall until you no longer see the option to Remove the driver software for this device. At this point, you have removed all installed drivers from the driver store. If Windows has a default driver, it will still reinstall that driver, but you can generally leave that driver in place as it ships with Windows.
- Restart your machine once more.
- Run the installer for the latest drivers.
6] Disable driver signature enforcement
This solution requires you to disable driver signature enforcement. Do this and see if that helps.
7] Run the Blue Screen Online Troubleshooter
Run the Blue Screen Online Troubleshooter from Microsoft. It helps beginners & novice users troubleshoot their Blue Screens and fix the stop error automatically.
8] Scan PC with anti-rootkit software
9] Disable Automatic Paging File Size Management
Paging file size is a memory management scheme to adjust the memory size when you have logged into your computer. This might cause the rzudd.sys BSOD error. In this case, you can disable the automatic paging file size management and give it a higher figure and see if that resolves the issue.
10] Run CHKDSK
Some BSOD issue possibly occurs due to system error or having bad sectors on the hard drive. In this case, you can run CHKDSK using the command prompt and check if it resolves the issue.
11] Run Memory Test
Corruption in RAM can potentially make Windows 10 unstable and thus trigger Blue Screen Of Death errors. So if you added a new RAM stick, remove it and check if that is causing the error. If not, then you need to run a memory test. Windows will initiate checking for the abnormalities in RAM. If it finds any, you need to replace the affected RAM.
12] Perform System Restore
It’s entirely possible that you encounter BSOD errors caused by drivers’ issues facilitated by a change that your system has gone through recently.
This solution requires you to restore your system to an earlier point. This will restore your system to an earlier point when the system was working correctly.
13] Uninstall 3rd-party security software
This solution requires you to remove all third-party antivirus programs from your PC using the dedicated removal tool to remove all files associated with your antivirus program.
If removing the antivirus fixes this error, you can now install the same antivirus again, or you can switch to an alternative software or better still stick to Windows 10 native AV program – Windows Defender.
14] Check and fix hardware issue
Hardware problems, faulty or conflicting or simply failed can cause the AcmeVideo.sys BSOD error. Hardware failing might be correctable. For example, if temperature are too high, the chip might shut down due to its emergency shutdown system. Improving the cooling to the chip in some way, will solve the problem.
The solutions provided in this post can help you resolve most BSOD errors caused by drivers on Windows 10.