Google Chrome Shockwave Plugin Flash Video Crash Problem

Google Chrome is the one of the most popular browsers. It has speed, features  and loads of plugins to enhance its usability. It is this plus point of the browser that makes it susceptible to the most common problem – plugin crash. One of its plugins, the Shockwave Plugin, is many a times known to cause crashing Chrome.

A plug-in Shockwave Flash isn’t responding

You may have observed at times that Chrome fails to play certain media files due to the severe browser lag, displaying the following message in dismay – ‘A plug-in Shockwave Flash isn’t responding’. What causes this severe browser lag? Well, like other browsers, Chrome does not require additional Flash installation. It already has its own internal Flash installed which is updated with every new version of it.

So, if Chrome fails to make the distinction between the two Flash systems (its own internal Flash installation and the other) it confuses itself and attempts to utilize both the installations hence, the conflict.

If you too are facing the same difficulty, I advise you to read the article.

Google Chrome Shockwave Plugin Crashes

Run Google Chrome. In the address bar of the browser type about:plugins and hit Enter. A list of complete plugins installed will become visible to you.

Check the list for the Flash entry. If it shows 2 files, the plugin is getting crashed due to the conflict between 2 Flash installations.

To fix this, click on [+] toggle option, adjacent to Details link in the upper right-hand corner of the browser window.

This will expand the entries for the plugin. See the screen-shot below.

If you take a closer look at the screen-shot you will observe that of the two entries for plugin, one is for Google Chrome flash installation and other for the host Operating system’s installation.

Disable Chrome’s internal Flash installation which is located in Chrome’s AppData folder.

Once disabled, close the browser. Then, restart it and resume your normal browsing.

Hope this helps!

If you are looking for more help to fix Chrome crashes, you may want to read this post – Google Chrome Freezing or Crashing on Windows 7 computer.

Fix Freezes or Crashes with these resources from The Windows Club:

Windows freezes | Windows Explorer crashes | Internet Explorer freezing| Google Chrome Browser crashes | Mozilla Firefox Browser freezing | Windows Media Playes freezes | Computer hardware freezes. Need more? Try FixWin, the Windows Doctor!

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The author Hemant Saxena is a post-graduate in bio-technology and has an immense interest in following Windows, Office and other technology developments. Quiet by nature, he is an avid Lacrosse player. Creating a System Restore Point first before installing a new software, and being careful about any third-party offers while installing freeware is recommended.


  1. Tuhinbagh

    I have only single version of flash, and “details” thingy is missing in DEV 20+ version of chrome!
    But you can switch to youtube HTML5 player to avoid this problem 🙂

  2. Oh man where was this like 2 weeks ago when I was going nuts trying to fix this problem. After many, many wasted hours I finally worked out the same solution. There were no hits on Google for the problem so I assumed it was something unique to my machine. Well, at least now I know I am not alone and Google will have to fix it. I came within minutes of going back to Firefox permanently.

  3. PS – my problem was slightly more insidious. The plugin wasn’t always crashing making the root cause obvious. I was getting video with no audio mostly…that made it a little harder to figure out

  4. Colsworld

    Great help, thanks for the info.

  5. It really worked for me, also chrome is a bit faster after that modification. Thanks!

  6. Paul M

    I only have one version of flash but Chrome is still crashing all the time for me. Seems I am the only one this is happening for 🙁

  7. Niknaxbiz

    Thanks, this was big help! Really appreciate the step-by-step illustration. 🙂

  8. ji

    I have only one version, too. what to do??? it’s starting to annoy me…

  9. Howard_Beal

    I agree this fix still does not sort the problem.

  10. Randomxxxtask

    what a load of gash it fixes the problem unitl you close chrome…… then when you reopen chrome the problem is back far far far better to dump the whole browser as the useless crap it is

  11. Bo

    Best results #1: go to plug-ins and select ASK ME
    Best results #2: and set chrome with a LOW priority + Affinity to only one processor access

  12. gummy

    Thanks so much for this. The plugin crash problem was driving me CRAZY (had to restart my laptop everytime it happened to reactivate sound) and I was so torn about going back to Firefox, considering it runs much slower on my machine than Chrome does.

  13. gummy

    Yeah I’m glad I found this solution. Good God, it was very annoying.

  14. Ms Bigham

    I have looked and have only one version on flash plug in, so now what?

  15. johnson dell

    For Free Browser Tech Support Contact Us: 1-800-935-0537

  16. Emily

    Tip: do not add a space when typing in “about:plugins”. It wouldn’t work for me when I was typing it as it appears in this article

  17. Sorry about that – I have removed the typo. 🙂

  18. NiggaWithoutAttitude

    I know this is an old post, but let’s hope I can get a helping hand in 2015. So I watch most of my stuff on Vodlocker, probably 95%< of my TV is watched on there, but it has a very annoying habit of becoming laggy. This is not the player, but in fact Shockwave Flash instead as the adverts are lagging in the exact same capacity and even at the same time in most instances. I found this tutoiral last night and tried it out, but instead of resolving all of my issues I'm left without a fully functioning full-screen option. When I try, it is full screen on the tab and the tab only. The tab bar is still there, everything that would be on this page. It is annoying as hell, some help would help me massively!

  19. Durgen Jensen

    “why would you buy a more expensive banana that tastes worse and has less nutrients in?”

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