Cannot open particular website in Chrome, Firefox, Edge, IE

You have your work set up for the day but find the bank website you want to access fails to open. You are at a loss to understand what has turned the website hostile. Clueless about the problem, you keep trying, and with every try, you come close to realizing the utter futility of your attempts in finding the possible solution to the problem. If you have proper knowledge, maybe you can resolve such issues and save both, time and effort.

Here’s a list of troubleshooting steps you may try if you find that you are unable to open or display a particular website or webpage. I have ported this post from WinVistaClub and updated it here to make it exhaustive. Please see which of the following suggestions may apply to your web browser – be it Google Chrome, Microsoft Edge, Mozilla Firefox, and so on. I hope something here helps you.

Cannot open a particular website

1] Delete your browser cache

First I suggest you clear your cache and try again. Best to use freeware CCleaner to do the cleaning job. Reboot and try again. Else you may start Internet Explorer from the desktop. From the Tools menu, select Internet Options. Under Browsing history – viz. Temporary Internet Files and Cookies – click Delete. Select all the applicable check boxes, and then click Delete. Now try and see if this helps.

In Edge, you will find the option to Clear Browsing History under Settings and more. Similrly you can clear the browser cache in Firefox and Chrome as well.

2] Run an antivirus scan

Scan your computer with your antivirus software, as it is quite possible that it could be a malware wanting to prevent opening of a particular site/s. Please also ensure that none of your security software or firewall is blocking the site.

3] Reset Hosts file

Next, have a look at your Hosts file. The Hosts file contains the mappings of IP addresses to hostnames. It is situated at C:\WINDOWS\SYSTEM32\DRIVERS\ETC. Open it with Notepad or better still get freeware small utility Hostsman to have a look at it. Check if the site you want to open is mentioned there. If it is present there and if it has the numerals 127.0.0.1 your web page probably won’t open as it is the most commonly utilized address for localhost. If you feel that your Hosts file has been hijacked, you can download and reset Hosts file.

4] Add to Trusted Sites zone

Add the particular website to the Trusted Sites list, and see if it helps. To do so Open Internet Options > Security Tab > Trusted Sites > Click Sites > Uncheck ‘Require server verification’ checkbox. Now, in the ‘Add this website to the zone’ box, type the URL of the site as, say: https://www.thewindowsclub.com and click Add. Then click OK.

5] Check Restricted Sites

You may also want to check if the particular site is blocked. Check Internet Options > Security Tab > Restricted Sites > Sites. Here you can see the Restricted Sites. I suggest you use ZonedOut utility to Add, Delete, Import, Export, sites to this zone and manage Internet Explorer Security Zones.

6] Reset Zones to default

Open Internet Options. In Security click ‘Reset all zones to default level‘. Click OK.

7] Use Proxy site

From the affected system, see if you can visit the particular site from a proxy site, like kproxy.com, etc.

8] Flush DNS cache

Check if you can visit the particular site with its numerical IP addresses. Incidentally, microsoft.com is the most commonly blocked site, by malware. So for example if it is microsoft.com, see if you can visit it with any of these:

  • http://207.46.19.190
  • http://207.46.193.254
  • http://207.46.19.254
  • http://207.46.192.254

If you can access it via the IP’s, I suggest you flush your DNS cache.

9] Disable Add-ons

Sometimes, some incompatible IE add-ons could be the reason for the conflict.  Disable these add-ons in the first place. To disable add-ons manually and to run IE in no add-ons mode, open Internet Options and under Programs tab look for ‘Manage Add-ons’ button. Click the button.

manage add-ons

In the Manage add-ons window, click ‘All add-ons’ option.

all addons

Click each add-on individually, hit the Disable button. When you are finished, tap or click OK. You can manage the following types of add-ons

  1. Browser helper objects
  2. ActiveX controls
  3. Toolbar extensions
  4. Explorer bars,
  5. Browser extensions
  6. Search providers
  7. Accelerators, and tracking protection settings.

This post will show you how to disable add-ons in Firefox and this one on Chrome.

10] Clear the SLL state

If you are connecting to a secure website, your browser may be usinh an encrypted channel equipped with Secure Sockets Layer (SSL) technology to encrypt transactions. If the information in the SSL gets corrupted at any point of time, the website may fail to load correctly.

As a corrective measure, clear the SLL state as follows:

  • Open Internet Options in the search box, and then choose Settings.
  • In the search results, click Internet Options. Hit the Content tab, and then click Clear SSL state.

Clear SSL state

11] Check system date and time

At times, Incorrect date and time settings on your PC can cause problems accessing webmail servers. So, make sure that the date and time settings are correct on your PC. Do the following:

  • Type Date and Time in the search box of the Charms bar, and then click Settings.
  • Choose Date and Time from the search results, and click Change date and time.
  • In the Date and Time Setting window, set the current date and time.

12] Disable Enhanced Protected Mode

Enhanced Protected Mode is a new feature in Internet Explorer. To disable it, if it prevents you from opening web pages in the Internet Explorer do the following, If some web pages are not displayed In Internet Explorer, even if the computer is connected to the Internet, try the following:

  • Open ‘Internet Options’ and switch to the ‘Advanced’ tab.
  • Next, locate the checkbox ‘Enable Enhanced Protected Mode’.

enhanced protected mode

  • Uncheck the box. Hit the Apply button and then click OK. Restart Internet Explorer and check to see if the issue is resolved. Please note disabling the Protected Mode may enhance the performance in Internet Explorer but could leave your computer at risk for possible attacks.

13] Check Proxy and DNS Settings

Proxies provide you with more privacy if you are simply connecting directly to the internet. By default, your browser automatically detects proxy settings. However, if this setting has been tampered with you may experience the problem in connecting to the desired network. To verify if all is well with the proxy settings, follow these steps.

Open ‘Internet Options’ > Connections tab, and then the LAN settings.

Lan settings

Click ‘Automatically detect settings and check if there is check mark against it in the box.

automatically detect lan settings

 

14] Reset your browser

If the problem persists, it is likely that some unwanted changes were made to your installation and therefore stopping you from viewing some websites.

15] Start Windows in Clean Boot State

To start Windows in Clean Boot State, type MSConfig in the Search box of the charms bar and then click open the System Configuration screen.

Tap or click the Services tab and select the Hide all Microsoft services check box, and then click Disable all.

System configuration

Now, click the Startup tab. Open the Task Manager to manage Start Up items. Then, click Disable all in the bottom right corner, and then click OK.

After following the above procedure, you will be prompted to restart the computer. Do it, and test your browser for an online connection.

If you find that it is now working, it means some program is creating problems. To identify the conflicting service or program, select half of the listed items, and then click OK. Restart the computer, and then test your browser again.

Repeat steps until you identify the service that is conflicting with the browser. If you find a service conflicting, remove it or configure settings so that it doesn’t start when the computer is turned on.

Read this post if you need to unblock and access Blocked or Restricted Websites.

I hope something here helps you. I know this post is pretty exhaustive – you don’t need to try all – just glance through the posts and see what you think could potentially resolve your issue.

You might want to check these out too:

  1. Cannot open link in a new window or tab
  2. Site not loading error, This site can’t be reached.
Download this VPN to secure all your Windows devices and browse anonymously
Posted by on , in Category Uncategorized with Tags
Anand Khanse is the Admin of TheWindowsClub.com, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.

23 Comments

  1. omiazad

    Or you can just use Google Chrome or Mozilla Firefox.

  2. LOL – I knew someone would say this. 😀 But you know something – they have their set of problems too. 😉

  3. Totally agree bro. i’m the kind of guy who doesn’t like to have a problem with computer without having a solution. but when it comes to IE, it’s just not worth wasting time when any other (Non-Microsoft) web browser can be a much better alternative 😀

  4. Tamara Olson Hardman

    I really need help with this. So my issue is that for most links to open in IE I must click CRTL first and then it will open that link in another window. If I don’t use CRTL it won’t open it at all. Worst of all though is that if there is a login button….no matter what I do, IE will not allow the login..nothing happens. Im on windows 8. It was fine and working a few days ago and now poof, it doesn’t work. I have reset IE…I have tried all these other things listed as well and it’s still not working. Microsoft wants $99 to troubleshoot it!!!!!!!!! Help! I don’t like good chrome 🙁

  5. Tamara Olson Hardman

    I did that…it didn’t help 🙁

  6. Rick

    This may be completely off base, but do you have an antivirus program with an anti-banner module, like Kaspersky? I could not get into the SquareTrade website for months on IE until I found that Kaspersky’s Anti-Banner function was blocking it. Now the first thing I do when I have an issue opening a website is add it to the list of allowed sites in Kaspersky’s Anti-Banner’s settings.

  7. Dagmar Garrison

    i never thought that opening a particular site that can’t be opened for a no particular reason can be opened. Thank you for sharing this. This is really cool!

  8. CB

    Easier fix-in browser go to view, encoding and select autocode. fixed my problem.

  9. johnson dell

    For Free Browser Tech Support Contact Us: 1-800-935-0537

    http://computertechsupport.us/

  10. johnson dell

    For Free Browser Tech Support Contact Us: 1-800-935-0537

    http://computertechsupport.us/

  11. George Nozadze

    Or You can just turn the fucking internet off and be awesome.

  12. dlddemon

    I have spent a lot of time looking for the answer but item 3] Reset Hosts file did the trick.
    the free utility Hostsman worked flawlessly and resolved my problem. It also helped solve another problem as well. Thanks Anand Khanse for a very comprehensive list to resolve this glitsch.

  13. I am glad something helped you. 🙂

  14. Maria Martynchik

    The only thing that works is going thru a proxy….::-( not sure its even safe to do this with a bank site. Facebook, bank sites, anything serious (probably encrypted) doesn’t open. Page can not be displayed. Damn.

  15. witch swan

    I was having a problem on all 3 browsers with a few websites. Some would not load at all, or load in HTML only, one would not load any graphics, another would not take my user name and password. The solution for me after 2 1/2 months of searching for solutions was to repair the NIC card driver. Maybe add that to your list of options above.

  16. X Webtech

    This really helpful post, I am searching for this type blog. Thanks a lot , for share with us. I have a website about website error fix. You are welcome from my site.

  17. HALP

    I get an error like that of a no connection error and yet I’m able to post this while not being able to go to google…

  18. Robert

    I had this issue as well. One web site’s files opened in every browser except IE. Client was not amused ’cause they use IE.

    SOLUTION: In .htaccess I removed these lines and it now works wonderfully.

    AddType text/html .shtml .htm
    addhandler server-parsed .shtml .htm
    AddOutputFilter INCLUDES .shtml .htm

    Hope this helps ….

  19. Alex

    It helped. my problem was in host file.

  20. pk sharma

    one more method:

  21. pk sharma

    particular website not opening in ie, but opening in mozilla
    consider this situation: One day audit of your webserver was carried out using automatic tools like nessus.The webserver’s digital certificate was not valid because of using localhost or outdated.You were advised to leave SSLv2 and 3. Instaed to use TLS.
    Webadmin modified his httpd-ssl.conf settings.
    Under SSL Cipher Suite he comments SSLCipherSuite HIGH:MEDIUM:!aNULL:!MD5 and uncomments SSLCipherSuite RC4-SHA:AES128-SHA:HIGH:MEDIUM:!aNULL:!MD5
    He does so to stop week ciphers. He deletess sslv2,3 and allow TLS in another setting.
    Now from a user he opens the site . It opens in Firefox. Ckecks the certificate. It says TLS1.2
    Site does not open in IE.
    Remedy: Get a valid certificate, the website then will open in IE with TLS or
    Lower the security as it was before audit.

  22. IrishTomD

    Most thorough list of “tries” I’ve seen for my problem but after doing everything suggested, no cigar. I’m doing this for a retired friend on limited fixed income. Running WinXP (I know, but with this exception, running very smoothly). IE8 gives “…cannot display webpage” on just many, but not all sites (cannot identify whether secure sites or what…works and doesn’t work on both HTTP and HTTPS pages. In addition to everything here, I’ve tried uninstalling and reinstalling IE8 (problem was there for IE6 between too). Couldn’t do a System Restore because no points were available. Firefox browser seems to work okay. I’ve stripped off antivirus and everything I can think of. Ran Malawarebytes and got a ton of stuff but cleaning it up didn’t help. Just now decided to try the Opera browser and it installed and works terrifically right now. Guess I’ll just have to move IE to the side. However, extremely frustrated that I can’t come up with a “fix”.

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