If you are not able to use the internet with your Microsoft Edge browser, even when you are connected to the Internet and you see a message – Hmm, we can’t reach this page, follow this article for some suggestions that may help you fix the problem. Before you begin, you should verify whether the internet is working with other browsers like Chrome/Firefox or not. Also, check if this issue occurs even when you use another internet connection.
Hmm, we can’t reach this page error in Edge
To fix this We can’t reach this page error in Microsoft Edge; you can try these suggestions:
- Clear Edge browser cache
- Enable IPv6
- Start DNS client
- Change default/preset DNS
- Reset internet connection
- Run the Internet Connections troubleshooter
1] Clear Edge browser cache
You should clear Edge browser cache and then see if you can load the webpage.
2] Enable IPv6
If you have recently updated your computer to a newer version of Windows 10, and following that, Microsoft Edge and Store apps have stopped connecting to the internet, you need to enable IPv6.
3] Check DNS Client Service status
There is a Service called DNS Client this should be running all the time to use the internet. However, if it has been stopped due to any reason, you should enable it.
Open Windows Services Manager and double-click on DNS Client Service. If the Service status is Running, there is nothing to change or do. However, if it is shown as Stopped, you need to click the Start button. Its Startup type should be set to Automatic.
3] Switch to Google Public DNS
To change the DNS Server settings, press Win + R, type ncpa.cpl and hit the Enter button.
Right-click on the currently running network connection profile and select Properties.
Double-click on Internet Protocol Version 4 (TCP/IPv4).
Make sure you are on the General tab.
Select Use the following DNS server addresses and enter these following:
- Preferred DNS: 126.96.36.199
- Alternate DNS: 188.8.131.52
You can also use the Cloudflare’s new DNS service.
4] Reset TCP/IP
Sometimes the current settings can cause the problem, and the best solution is to reset TCP/IP to default.
5] Run Internet Connections Troubleshooter
In Windows 10 Settings panel, you can find a troubleshooter that may help you fix this internet connection issue in Microsoft Edge. To run it, open the Troubleshoot page in Windows Settings and click Run the troubleshooter button under Internet Connections.
Related read: How to fix common Internet connection problems in Windows.