Fix: Google Chrome Freezing or Crashing on Windows 7 | 8 computer

Google Chrome is one of the most popular browsers these days, due to low foot-print and good performance. But there may be times when you find that your Chrome browser crashes or freezes randomly on your Windows 8 or Windows 7 computer, while browsing, opening a tab, loading a page or downloading. This can be really annoying at times!

Chrome Freezes or Crashes

In this tutorial I will suggest you a few tips on how to go about trying to resolve this issue.

chromecorruptedlocalstate thumb Fix: Google Chrome Freezing or Crashing on Windows 7 | 8 computer

1) First of all delete the Local State file which holds some of the Custom Settings, and see if it helps you. To delete the Local State file, follow these steps:

image thumb Fix: Google Chrome Freezing or Crashing on Windows 7 | 8 computer

  1. Close Google Chrome
  2. Open Windows Explorer
  3. In address bar type in %USERPROFILE%\AppData\Local\Google\Chrome\User Data
  4. You’ll find “Local State” file there. Delete it
  5. Open Google Chrome and see if has helped.

2) You could also try the following!

Rename the Default folder which has all the Google extensions, Bookmarks, History, Jumplist icons etc. The reason why we are renaming it is because if it’s not the cause of the random freezes and crashes, then we don’t have to lose all this information.

To rename the Default folder, follow these steps:

image thumb1 Fix: Google Chrome Freezing or Crashing on Windows 7 | 8 computer

  1. Close Google Chrome
  2. Open Windows Explorer
  3. In address bar type in %USERPROFILE%\AppData\Local\Google\Chrome\User Data
  4. You’ll find the Default folder here. Rename it to “Default.old”
  5. Open Google Chrome and see if this has helped stop the crashes.

3) You might also want to checkout if the Flash extension is the culprit and causing the crashes, and see if it helps. To do so, follow these steps:

image thumb2 Fix: Google Chrome Freezing or Crashing on Windows 7 | 8 computer

  1. Open Google Chrome
  2. In the address bar type in “about:plugins
  3. Find “Flash” and click on Disable
  4. Restart Google Chrome and test it now

If it helps, then uninstall Flash from the Program and Feature and reinstall it. To reinstall Flash, you may follow this guide on Adobe.

4) Check if your Google Chrome Shockwave Plugin is creating problems. Find & Disable Power-Hungry Extensions in Chrome using Chrome Task Manager.

5) Well, if none of these steps help you, you might have to consider reinstalling your Google Chrome browser. To do so:

  1. Go to Programs and Features and Uninstall Google Chrome
  2. Then open explorer.exe and go to %USERPROFILE%\AppData\Local\
  3. Delete “Google” folder
  4. Download Google Chrome and install it again.

This should help! If it doesn’t, you may want to reset Chrome settings.

I hope that one of these tips help you resolve your problem. If you need more help, you can always post in our forums. We will be more than happy to assist you.

Want your Chrome to perform better? Check this visual guide on how to speed up Google Chrome.

Fix Freezes or Crashes with these resources from The Windows Club:

Windows freezes | Windows Explorer crashes | Internet Explorer freezing | Mozilla Firefox Browser freezing | Windows Media Playes freezes | Computer hardware freezes.

Posted by on , in Category General with Tags
Shyam aka “Captain Jack” is a Microsoft MVP and a Windows Enthusiast whose area of expertise is Crash Dump Analysis and Advanced Windows troubleshooting. He has developed Windows based Tools like SF IE Restorator for troubleshooting Internet Explorer issues and SF Diagnostic Tool for collecting Crash dump files for troubleshooting purpose. He blogs at captaindbg.com.
  • Jsg

    If you have Skype installed, *remove* the plugin from Chrome and don’t install it again. Skype has serious hanging and crashing issues on Chrome (and other browsers). Just stick to the client.

  • http://captaindbg.com Shyam Sasindran

    Thanks for sharing your experience Jsg. I’m sure lot of them might find this helpful

  • http://techpack.org/ Prashanth KV

    Thanks for sharing mate as I have been facing the issue on Chrome

  • Igor Silchin

    Adobe Flash hangs up (freezes) the Google Chrome and Skype in Windows 7? Here’s the solution found – http://silkcode.blogspot.com/2012/07/adobe-flash-hangs-up-freezes-google.html

  • JOHN

    DO NOT RENAME YOUR DEFAULT TO DEFAULT.OLD. I JUST LOST ALL MY BOOKMARKS. YOU ARE AN IDIOT

  • Igor Silchin

    Hey! What’re you talking about, my post is NOT about DEFAULT folder renaming :) Read better!

    And, my advice DID help a bunch of people with similar symptoms.

  • Andrew

    My problem with Chrome, is that I will load a page with Flash (such as YouTube), the page usually comes up fine but I am unable to scroll or interact with it in any way, and the video frame on the YouTube page is just black (even though I hear the sound of the video playing). This is very frustrating and I have yet to try these steps and see if they resolve this issue I described… but can you give me any more information about why this might be happening?

  • Andree Robinson-Neal

    Thank you so much! I have had trouble with my Chrome on one computer only for the last couple months. I had disabled the second Flash plugin and still had trouble. So far, I am having browsing success after following your first two suggestions. Thanks again!!!

  • Joheliano

    The first thing did it for me…thanks.

  • Dumb

    Hey Retard… just rename it back to what it was.

  • Rebekah Yake

    If you have a W7 laptop and let it sleep a few times (ie by closing the lid) while chrome is up, it starts causing duplicate processes which bog your computer down a LOT. Don’t even need to restart computer in this case, just go to task manager and force quit chrome (this way it will let you reopen your tabs if you know they weren’t what was causing your problems).

  • http://www.facebook.com/sarah.trent.940 Henry Dempsy

    yah i know John and yes he is a retard

  • boofay

    I’m relieved! my lap top has no freezing or crash dump blue screen now and You Tube is back up and running normally again on Chrome. I did the first 2 steps you explained and that resolved it for me. I wonder why this started happening about a month ago per this posting?

  • http://almostreadytogoamish.blogspot.com/ Johnny

    Freezes got bad enough that I just stopped using Chrome.

  • http://www.thewindowsclub.com Anand Khanse

    In most cases, for all browsers, its usually the addons or extensions which are the culprits…

  • Martin Breguet

    I went back to Firefox. No crash, no freeze.

  • Tuhin

    Duh?? If you have Google Sync account, it’ll automatically download your old bookmarks and extensions :)

  • TorVic

    How can I dealt with Facebook? I experiencing random freeze, hangs and CPU spikes when on Facebook.

    Thank you so much…

  • Mpho

    renaming the default folder fixed the freezing problem. Thank you

  • TJ

    I also had this problem with a black screen and totally unresponsive computer sometimes when I watched youtube videos on youtube or facebook, I tried several of the suggestion above but what finally helped was 1) to allow hardware acceleration of the videos and especially: 2) only using the speakers for all sound on the computer – actually it was Win 7 itself that finally turned off the other two options after yet another crash: Realtech Digital Output and Realtech HDMI Output.

    Hopefully this helps someone else with the same problem. :)

  • TJ

    Darn, it’s started crashing again. It seemed to be fixed for about a week, but now I guess I’ll either need to ditch Chrome or stop watching youtube clips on facebook.

  • TJ

    I hope this has fixed it permanently – at least I could play a few youtube clips in a row on Facebook after installing the new Realtek drivers.
    http://productforums.google.com/forum/#!topic/chrome/71CLxvV8VPo%5B1-25-false%5D

  • Addan McCollin

    disable the one that has google chrome in its location

  • Igor Silchin

    in fact, people are reporting various workarounds all this time, the actual reasons are different each time – on the other hand, no one would struggle that in case Chrome wasn’t so attractive, so it’s a normal process seems like :)

  • Jafar

    I have tried out all the ways mentioned above but I am facing the issue still. After a period of time, even if we click any links or tried to scroll, unable to do ‘em. Irritating really a lot.

  • Paul

    Thanks! It solved my freezing problem.

  • DSL

    Deleting the local state file fixed it for me. Thanks! Your solution is the fourth one that I tried and the first one to fix it.

  • bub

    I deleted and renamed and still got my bookmarks back. Thanks

  • fareor .

    Nothing worked for me. I did everything, even resetted chrome… It always works for like 10 seconds and then it freezes on me. pretty annoying… What do I need to do now?

  • http://www.thewindowsclub.com Anand Khanse

    Did you follow Point 5 ? Uninstall Chrome, delete its user files, use CCleaner, restart computer and fresh install Chrome again. This seems to be the only option then. Else move to an alternate browser …

  • fareor .

    I did not restart my pc. I’ll try that later, thanks.

  • Spiderpigmom

    the first step solved my problem, thanks!

  • Recent Comments