Fix: Google Chrome Freezing or Crashing on Windows 7 | 8 computer

Google Chrome is one of the most popular browsers these days, due to low foot-print and good performance. But there may be times when you find that your Chrome browser crashes or freezes randomly on your Windows 8 or Windows 7 computer, while browsing, opening a tab, loading a page or downloading. This can be really annoying at times!

Chrome Freezes or Crashes

In this tutorial I will suggest you a few tips on how to go about trying to resolve this issue.


1) First of all delete the Local State file which holds some of the Custom Settings, and see if it helps you. To delete the Local State file, follow these steps:


  1. Close Google Chrome
  2. Open Windows Explorer
  3. In address bar type in %USERPROFILE%\AppData\Local\Google\Chrome\User Data
  4. You’ll find “Local State” file there. Delete it
  5. Open Google Chrome and see if has helped.

2) You could also try the following!

Rename the Default folder which has all the Google extensions, Bookmarks, History, Jumplist icons etc. The reason why we are renaming it is because if it’s not the cause of the random freezes and crashes, then we don’t have to lose all this information.

To rename the Default folder, follow these steps:


  1. Close Google Chrome
  2. Open Windows Explorer
  3. In address bar type in %USERPROFILE%\AppData\Local\Google\Chrome\User Data
  4. You’ll find the Default folder here. Rename it to “Default.old”
  5. Open Google Chrome and see if this has helped stop the crashes.

3) You might also want to checkout if the Flash extension is the culprit and causing the crashes, and see if it helps. To do so, follow these steps:


  1. Open Google Chrome
  2. In the address bar type in “about:plugins
  3. Find “Flash” and click on Disable
  4. Restart Google Chrome and test it now

If it helps, then uninstall Flash from the Program and Feature and reinstall it. To reinstall Flash, you may follow this guide on Adobe.

4) Check if your Google Chrome Shockwave Plugin is creating problems. Find & Disable Power-Hungry Extensions in Chrome using Chrome Task Manager.

5) Well, if none of these steps help you, you might have to consider reinstalling your Google Chrome browser. To do so:

  1. Go to Programs and Features and Uninstall Google Chrome
  2. Then open explorer.exe and go to %USERPROFILE%\AppData\Local\
  3. Delete “Google” folder
  4. Download Google Chrome and install it again.

This should help! If it doesn’t, you may want to reset Chrome settings.

I hope that one of these tips help you resolve your problem. If you need more help, you can always post in our forums. We will be more than happy to assist you.

Want your Chrome to perform better? Check this visual guide on how to speed up Google Chrome.

Fix Freezes or Crashes with these resources from The Windows Club:

Windows freezes | Windows Explorer crashes | Internet Explorer freezing | Mozilla Firefox Browser freezing | Windows Media Playes freezes | Computer hardware freezes.

Posted by on , in Category General with Tags
Shyam aka “Captain Jack” is a Microsoft MVP alumnus and a Windows Enthusiast with an interest in Advanced Windows troubleshooting. Suggestions made and opinions expressed by him here are his personal one's and not of his current employers. He blogs at
  • Jsg

    If you have Skype installed, *remove* the plugin from Chrome and don’t install it again. Skype has serious hanging and crashing issues on Chrome (and other browsers). Just stick to the client.

  • Shyam Sasindran

    Thanks for sharing your experience Jsg. I’m sure lot of them might find this helpful

  • Prashanth KV

    Thanks for sharing mate as I have been facing the issue on Chrome

  • Igor Silchin

    Adobe Flash hangs up (freezes) the Google Chrome and Skype in Windows 7? Here’s the solution found –

  • JOHN


  • Igor Silchin

    Hey! What’re you talking about, my post is NOT about DEFAULT folder renaming :) Read better!

    And, my advice DID help a bunch of people with similar symptoms.

  • Andrew

    My problem with Chrome, is that I will load a page with Flash (such as YouTube), the page usually comes up fine but I am unable to scroll or interact with it in any way, and the video frame on the YouTube page is just black (even though I hear the sound of the video playing). This is very frustrating and I have yet to try these steps and see if they resolve this issue I described… but can you give me any more information about why this might be happening?

  • Andree Robinson-Neal

    Thank you so much! I have had trouble with my Chrome on one computer only for the last couple months. I had disabled the second Flash plugin and still had trouble. So far, I am having browsing success after following your first two suggestions. Thanks again!!!

  • Joheliano

    The first thing did it for me…thanks.

  • Dumb

    Hey Retard… just rename it back to what it was.

  • Rebekah Yake

    If you have a W7 laptop and let it sleep a few times (ie by closing the lid) while chrome is up, it starts causing duplicate processes which bog your computer down a LOT. Don’t even need to restart computer in this case, just go to task manager and force quit chrome (this way it will let you reopen your tabs if you know they weren’t what was causing your problems).

  • Henry Dempsy

    yah i know John and yes he is a retard

  • boofay

    I’m relieved! my lap top has no freezing or crash dump blue screen now and You Tube is back up and running normally again on Chrome. I did the first 2 steps you explained and that resolved it for me. I wonder why this started happening about a month ago per this posting?

  • Johnny

    Freezes got bad enough that I just stopped using Chrome.

  • Anand Khanse

    In most cases, for all browsers, its usually the addons or extensions which are the culprits…

  • Martin Breguet

    I went back to Firefox. No crash, no freeze.

  • Tuhin

    Duh?? If you have Google Sync account, it’ll automatically download your old bookmarks and extensions :)

  • TorVic

    How can I dealt with Facebook? I experiencing random freeze, hangs and CPU spikes when on Facebook.

    Thank you so much…

  • Mpho

    renaming the default folder fixed the freezing problem. Thank you

  • TJ

    I also had this problem with a black screen and totally unresponsive computer sometimes when I watched youtube videos on youtube or facebook, I tried several of the suggestion above but what finally helped was 1) to allow hardware acceleration of the videos and especially: 2) only using the speakers for all sound on the computer – actually it was Win 7 itself that finally turned off the other two options after yet another crash: Realtech Digital Output and Realtech HDMI Output.

    Hopefully this helps someone else with the same problem. :)

  • TJ

    Darn, it’s started crashing again. It seemed to be fixed for about a week, but now I guess I’ll either need to ditch Chrome or stop watching youtube clips on facebook.

  • TJ

    I hope this has fixed it permanently – at least I could play a few youtube clips in a row on Facebook after installing the new Realtek drivers.!topic/chrome/71CLxvV8VPo%5B1-25-false%5D

  • Addan McCollin

    disable the one that has google chrome in its location

  • Igor Silchin

    in fact, people are reporting various workarounds all this time, the actual reasons are different each time – on the other hand, no one would struggle that in case Chrome wasn’t so attractive, so it’s a normal process seems like :)

  • Jafar

    I have tried out all the ways mentioned above but I am facing the issue still. After a period of time, even if we click any links or tried to scroll, unable to do ‘em. Irritating really a lot.

  • Paul

    Thanks! It solved my freezing problem.

  • DSL

    Deleting the local state file fixed it for me. Thanks! Your solution is the fourth one that I tried and the first one to fix it.

  • bub

    I deleted and renamed and still got my bookmarks back. Thanks

  • fareor .

    Nothing worked for me. I did everything, even resetted chrome… It always works for like 10 seconds and then it freezes on me. pretty annoying… What do I need to do now?

  • Anand Khanse

    Did you follow Point 5 ? Uninstall Chrome, delete its user files, use CCleaner, restart computer and fresh install Chrome again. This seems to be the only option then. Else move to an alternate browser …

  • fareor .

    I did not restart my pc. I’ll try that later, thanks.

  • Spiderpigmom

    the first step solved my problem, thanks!

  • Sue Baldwin- O’Dea

    There is no Windows Explorer in Windows 8

  • Anand Khanse

    There is… it’s just called File Explorer! :D

  • Ellen

    I use Chrome + windows 7 and my problem is that when I go to print a PDF document from our nopCommerce CMS the print window often freezes after I have selected page size preferences. I have to bring up task manager to force Chrome to close. I’d say this happens roughly every seventh time I attempt to print. Prior to this I used repeatedly Chrome to perform this task with absolutely no difficulty for over 8 months. Uninstalling and reinstalling Chrome hasn’t fixed this. Really don’t want to use IE because it’s so much slower . . . has anyone else experienced problems with freezing print windows with Chrome and Windows &?

  • johnson dell

    Browser Tech Support 1800 935 0537

  • Daan

    THANK YOU!! It worked!

  • Jay patel

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  • Guest

    Thanks a lot! I thought that i broke the computer, i’m so dead if my mom found out but luckily it’s now fix. Delete Local State… 1st Method fix my freezing computer. Thanks Mr. Sasindran.. and God Bless and
    more power :)

  • Jack Hallissey

    I just tried it and it’s going smoothly at the moment, I’ll edit this posts if it keeps working for a long time or it freezes again, but thanks again, one thing that I don’t like about other browsers is that that tabs are kind of square, I prefer how it’s smoothly curved in Chrome

  • SUM-1


  • Amy Wilson

    For Any browser Tech Support Contact at: +1-844-833-8353

  • huang

    Hi do I have to do it every time I use the PC? (The first one, deleting Local State.) Apparently the file comes back.

  • Anand Khanse

    You have to delete it only once, not every time.

  • huang

    Thanks Anand, it seems that if I fail to do it, it would always freeze or even crash my whole system. But to do it every time that’s too troublesome. I’ll observe a little more. Maybe I should try the other methods.


    for me, the problem is that when I am working on Chrome in Windows 8 Mode and I go to work a Microsoft File or anything else, it closes itself and restarts again, also when I close the lid for a while and open it I have to open all the sites again. I haven’t used any solutions but, I’ll try one by one then I’ll relpy.

  • Ray

    I was reading somewhere that the Realtek Audio drivers might be the culprit. I checked my audio drivers and they were up to date. I systematically checked other drivers in my system and they were all up to date except for my Intel video driver!!!!! Go to Start>right click on My Computer>select Properties and then Device manager. Then click on Display adapters. Mine happened to be Intel(R) HD graphics 3000 but I think it was an Intel driver before but not the same number. Long story short I right clicked on the Intel(R) HD Graphics and selected update driver. Rebooted after it installed and my Chrome is back!!!! This was such a frustrating thing to have happen. I have fixed endless computer problems for years mostly with east but this was a real pain in the ass!!!! Problem solved. I hope this helps! Enjoy.

  • TMH

    Renaming the Dafault folder helped for me. The Chrome browser window would freeze whenever I moved it and whenever I opened or switched between tabs.


  • Judy

    I purchased a machine in April that was probably built in September 2013. I have a 3 year care pack I purchased this summer. Can I simply skip all these steps to see if both of 2 machines, purchased 3+ years ago can be repaired by HP care pack?

  • pengtatt

    thanks… i rename the Default and it works! :-) I was having issue with this since 3 days ago.. information at this page helped a lot :-)

  • Adrienne50

    I have windows 7 64-bit and upgrading to the Google Chrome beta version is the only thing that helped me. I tried a lot of other fixes that didn’t help.

  • Bill Chambers

    There is an alternate solution — have a second browser on your hard drive. I have both Chrome and Firefox on my machine. I use Chrome only for reading because of the way Chrome behaves, and Firefox for the REALLY important stuff. Firefox is rock solid, and when Chrome acts up, it is nice to go to Firefox and continue what I was doing.

  • samreen

    thanks for sharing this valuable information….I think my problem is solved …coz it is not crashing anymore..

  • RICK

    Thank you so much.

    My PC was freezing because of Chrome.

    I restarted the PC several times and nothing worked. Finally, after a long time, I was able to use Firefox and followed your instruction and it saved my life!!!!

    In address bar type in %USERPROFILE%AppDataLocalGoogleChromeUser Data

    You’ll find the Default folder here. Rename it to “Default.old”


    Thanks a LOT!!!!

  • prasanth

    at-last it got fixed …..thanks a lot

  • Ates Atesoglu

    please delete default folder then rename default.old to default

  • Ates Atesoglu

    me too

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