Bluetooth is not working in Windows 10

If your Bluetooth devices do not work correctly on a computer that is running Windows 10, Windows 8 or Windows 7, then you might want to update device drivers,  check the status of the related two services and apply this hotfix from Microsoft and see if something helps you.

Bluetooth not working in Windows 10

1] Update your Bluetooth drivers. This, in most cases, helps resolve the issue.

2] For Bluetooth to work, the Bluetooth, Bluetooth Device Monitor, Bluetooth OBEX Service, and the Bluetooth Support Services have to be running properly, so check if they are started and running. To do so, Run services.msc. To open the Services Manager. Check if they are set to Automatic (delayed) and if the Service is started and running. If not click on the Start Service button to start the service. See if this helps.

3] See this post if your Bluetooth Mouse disconnects randomly.

4] This issue may also occur because of a problem in the PnPlayer. If you have a computer that is running Windows 7 or Windows Server 2008 R2 and after installing a Bluetooth adapter on the computer, you find that:

  • The Bluetooth Support Service cannot start after you restart the computer. Additionally, Bluetooth devices do not work correctly.
  • When you search for Bluetooth devices in Control Panel, the search operation may not finish. Additionally, you may notice that the progress bar seems never to finish and the pointer remains at an hourglass

Let us know if any of these tips helped you or if you have other suggestions to make.

Have a look at these posts too:

  1. Bluetooth devices not showing or connecting
  2. Bluetooth Mouse disconnects randomly in Windows.
  3. Bluetooth speaker paired, but no sound or music
  4. Cannot send or receive file via Bluetooth.
Posted by on , in Category Windows with Tags
Anand Khanse is the Admin of, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.


  1. Brad C

    Would you please send me this hotfix. Thank You

  2. ^ You have to make the request for Fix308817 to Microsoft. Pls visit the link for KB980396.

  3. Guest

    Où est le rapport avec Windows Serveur 2008 R2 ?
    Parce que là ça concerne que Windows 7 seulement et non 2008R2
    Le Fix308817 et la mise à jour (KB980396) c’est pareille, ça concerne que Windows 7 et en aucun cas 2008R2 !
    Et il est où ce fameux correctif don tu parles dés début? Le donné directement ça aurait été trop beau, c’est toi le roi, toi qui as le correctif, il faut donc te faire de courbettes pour que daignes nous le donné, tu aimes les courbettes, tu es de ceux qui ont besoin ça c’est pathétique!Alors pour part, gardes leu ton pseudo altruisme fais pas semblent y en a pas une goûte et avec ça, ta pédagogie est très limitée .
    Dommage que dans ton sujet il manque l’essentiel , le correctif !

  4. Genn66

    did not help me

  5. Charvin

    I have got exactly this problem – unfinished searching for devices and bluetooth sw is not working (no BT device can be found, when trying to access BT options nothing happens). Everything is installed correctly… drivers are fine (reinstalled multiple times) I’ve tried to install this hotfix but i got a message that this hotfix can not be apllied to this computer.Does anybody have another solution?

  6. TimGNO

    Same here… running the .msu file (placed/unzipped into my C: folder by the self-extracting hotfix .exe) resulted in the message “The update is not applicable to your computer.” (Thanks for nothing, Microsoft!)

    So, I’m stuck with a missing “Bluetooth Support Service” — which NOTHING I’ve tried (dozens of different approaches!) will fix. Boo!

  7. Chat Fighter

    Yes the same thing is happening with me..?! any solutions?

  8. Stranger

    Didn’t work

  9. disappointed

    did not work 🙁

  10. Bala Vignesh

    Same here

  11. Ciprian Onaca

    Same …

  12. John

    It says: Not applicable for your windows, but I am using windows 7

  13. WML

    The exact same thing has been happening to me and I get the message saying the hotfix will not work with my laptop/notebook! I have called and talked to a lot of people with microsoft and HP and they cannot help out ever!

  14. TKM

    This worked instantly for me…

    1. Start Menu > Run > services.msc

    2. Locate “Bluetooth Service” AND “Bluetooth Support Service”
    3. Make sure BOTH are set to “Started” “Automatic”
    4. Profit.

    Hope this helps at least 1 person. Should work instantly as it did for me.

  15. Rossano Dickie


  16. Wandy

    Thanks TKM, it’s also worked for me instantly, the famous hotfix did nothing but hey we are used to that kind of crap from Microsoft

  17. SayWhat

    had same download driver error problem, but downloading the driver from Dell did not solve the problem.

    On the driver pop-up box there is an option to ‘extract’ located at the bottom. I read somewhere to do an ‘extract’ first. This downloads the Broadcom bluetooth operating system software files into a new folder. I renamed it ‘Bluetooth’ so I could find it later, the I opened the .exe file and the Broadcom Bluetooth os started to download. I never got this far before. This is what was missing when my device was not detected.

    After the os downloaded, I went back to the same Dell bluetooth driver file and downloaded the driver. Everything is back to normal working. What a pain as no one ever mentioned the error was the lack of the Broadcom Bluetooth os system.

    This fixed the problem and now all my Bluetooth items pair perfectly.

  18. TheScienceEnthusiast1130


  19. coldcell

    Didn’t work for me, i’ve tried everything. The asus bt400 (broadcom BCM20702A0) installed fine on an ancient emachines with win7 x86, on my new win7 64 everything looks to install fine but nothing can connect.

  20. arkid77

    I found a lot of useful extra troubleshooting tips at It seems to cover windows 7 and 8 as well as macs and tablets.

  21. Navi

    i have that problem for nearly 8 months.
    But now i am thankful to u to rectify my problem.
    Its working
    thank you sooooo muchhh

  22. mikeb

    Thanks for this. Worked immediately for me as well. The hotfix was worthless.

  23. Dale Penney

    Ok…bluetooth glitch. Windows 7 ultimate. Bought some wireless headphones…one less cable to worry about. Perfect install, all settings as they should be and they sound great. Now…at the end of the day, I shut down and go to bed. Next day nothing. They will not connect…but still paired. Sound settings have reverted to default. I have to uninstall from devices and reinstall from scratch…even the latest drivers.

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