Bluetooth devices not showing, pairing or connecting in Windows 10

If Bluetooth is not detecting devices and you are facing problems with Bluetooth devices in Windows 10/8/7, then this post will help you troubleshoot the issue. Maybe you cannot connect using a Bluetooth device, or maybe the connection just fails. If you are facing problems, where your Bluetooth devices are not showing, pairing or connecting, or not finding devices in Windows 10/8/7, then this post will help you fix the issue.

Read: How to turn on Bluetooth in Windows 10.

Bluetooth devices not showing

The method suggested below should resolve the issue encountered by some users. The Bluetooth connectivity problem can be related to a Bluetooth mouse, keyboard or even headphones that are already paired but not able to connect, in case you upgrade recently from Windows 8 to Windows 8.1. In such situations, it is always recommended to first check the error displayed. If you do find a message flashing on your computer screen, verify the status of the Bluetooth speakers in the Device Manager first. It needs to be Enabled. If it is, then read on.

Bluetooth not detecting devices

1] Run Hardware and Device Troubleshooter

The built-in Hardware Troubleshooter scans for issues and makes sure that any new device or hardware attached to your computer is installed correctly or not. To run the troubleshooter, do the following:

  • Press the ‘Windows + W’ key.
  • Type troubleshooter in the search box and hit the ‘Enter’ key.
  • Click hardware and sound and run the Hardware and Device troubleshooter.

If Bluetooth is not detecting devices

2] Restart Bluetooth Support Service

You may want to check if the related Services are started and running smoothly. To do this, press Windows key + R, type services.msc. Next, right click on Bluetooth Support service and select Restart.

Bluetooth devices not showing

Right click on Bluetooth support service and select Properties and ensure that the startup type is Automatic.

Startup type automatic


The Bluetooth service supports discovery and association of remote Bluetooth devices.  Stopping or disabling this service may cause already installed Bluetooth devices to fail to operate properly and prevent new devices from being discovered or associated.

3] Enable the Bluetooth Audio Service

Verify whether the settings for the Bluetooth speaker given below is enabled by default or not. If not, enable it and check if it solves the issue. Follow the steps to enable the Bluetooth Audio Service.

Press Win+X key together and select Control Panel from the list. Select Devices and Printers.

In Devices and Printers, locate the Bluetooth speaker device and right click on the device. Click on Properties and navigate to Services tab.

Select Audio Sink, Hands-free Telephony, and Remote Control and click on Apply.


4] Update Bluetooth Device Driver

To do this, you can use the Device Manager.

Press Win+R, type devmgmt.msc to open the Device Manager. Expand Bluetooth.


Click on Properties, click on Driver tab.

Click Update Drivers button.

update driver

Click on OK button.

Hope something helps!

Have a look at these posts too:

  1. Bluetooth not working in Windows
  2. Keyboard or Mouse is not working
  3. Bluetooth Mouse disconnects randomly in Windows.
  4. Bluetooth speaker paired, but no sound or music
  5. Cannot send or receive file via Bluetooth.
Posted by on , in Category Windows with Tags
Anand Khanse is the Admin of, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.


  1. Janet Ritch

    Thanks for the article . I have same problem occurring in system when connect to the blue tooth. It will lead to time wasting by connecting through data cable. This article really informative and expecting more tips like this. Click here.

  2. S

    Thank you, solved my problem!

  3. George Butel

    I upgraded to Evil 10, and my SoundKick worked perfectly, but when I reverted to Evil 8.1, via Macrium Reflect, it pairs–the Soundkick shows in Devices and Printers, everything seems to be correct, and, in the device manage, all the different bluetooth drivers are there–but, in the properties of the SoundKick in Devices and Printers, on the services tab I only see Audio Sink and Remote Control. Several troubleshooting forums for bluetooth issues mention other settings. The SoundKick does not show up as a playback device in the volume control dialog box. How can I get my OS to add the SoundKick as an audio device in volume control?

  4. Peachy Cleo Dehino

    Thanks for this! THUMBS UP!

  5. Caleb

    Thank you for the walkthrough – I’m having a similar problem, I can’t get my bluetooth headphones to connect to my Win 10 PC. When I get to step 3) I can see my bluetooth device, it says it’s connected and working properly but nothing displays under the “Services” Tab. I’ve tried uninstalling and reinstalling the device through device manager and no luck. Any thoughts?

  6. Seban licson

    thank you so much.

  7. C. Chaya Khan

    Since upgrading to Windows 10, my Bluetooth 4.0 has disappeared from my Device Manager. Bluetooth icon missing in settings Windows 10, No Bluetooth icon in the device manager, Bluetooth icon is not in Control Panel or SysTray.

    I restarted the Support Service — nothing. I ran the Troubleshooter — nothing.

    I have an ASUS R510LA (July 2014) with a Qualcomm Atheros AR9485 Wifi Adapter.

  8. mobetoro

    My Asus laptop also couldn’t use bluetooth after Windows 10 update. I googled something about it, Most of solutions said that it may be caused by drivers for bluettooehin Windows. So I used a tool named Driver Talent to fix it.

  9. Anonymity_x

    Thank you. The method 4 works for me. The difference is I used a driver update and repair tool named Driver Talent to update the bluetooth driver. Thank you for reminding me the problem might be from driver. 🙂

  10. Aidan

    Tried all of these and still no sound. Windows says the driver is dated 21.6.2006 and that the driver is up to date – how can this be?

  11. Janavi

    When i troubleshoot, it finds problems with the bluetooth drivers but is unable to fix by restarting them.. what should i do? Bluetooth is unable to discover my speaker.

  12. Vicky, Liverpool

    Amazing! Thanks so much for this! was getting very frustrated 🙂

  13. arslan g

    please send drivers who install you on your devies

  14. Aleks Tsvetkov

    Anand thanks your article helped me

  15. Shrey Singhal

    thank you so much. it started working properly just by restarting bluetooth services again. the best and most user friendly online forum ever

  16. Razz

    Regarding option #3: “Enable the Bluetooth Audio Service”, the alternative that worked for me was to instead switch the “AVCTP service” (Audio Video Control Transport Protocol service) to ‘Automatic’, found on the list close to Bluetooth Audio Service but a bit higher. What this fixed for me were bluetooth audio devices that were detected and connecting but promptly disconnecting shortly after when trying to receive an audio signal. I think the problem was related to the control and audio buttons found on the devices not having a service to connect to but that’s just my hypothesis.

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