Mouse pointer or cursor disappears on Windows 10 or Surface device

At times, owners of a Windows 10 computer or the Surface Pro device, may find that their mouse pointer has disappeared. If you face this issue then this post will show you how to get the cursor back on the Windows 10 PC, Surface Pro or Surface Book device, or sometimes just when browsing with Chrome. We should point out there’s no need to use a mouse on a Surface since the computer is packed with a touchscreen and supports the Surface Pen. Additionally, there’s a touchpad, but most folks will tell you that using a mouse is much better than all the other options combined, especially for doing real work.

The Surface, of course, has a touch screen and you can use that to navigate. If you have a touchscreen monitor or laptop, you can keep using your Windows PC without a mouse or keyboard, and it also makes troubleshooting easier. If you do not have touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 10, it makes things a bit difficult. Before you begin, you may want to read how to use the Windows computer without a keyboard or mouse.

So go through the list first and see which of these suggestions you can follow under your given circumstances. If possible, use another working mouse/keyboard with this PC, till you fix the problem.

Mouse pointer or cursor disappears on Windows 10


If your mouse pointer or cursor disappears or has gone misisng on your Windows 10 PC then if you earlier enabled the Show location of pointer when I press Ctrl key option, then you may press the CTRL key to make te pointer appear.

Apart from this, here are a few things you need to take a look at:

Mouse pointer disappears on Windows

  1. Ensure that your Mouse and other pointing devices drivers are up-to-date. If updating does not help, Rollback, the mouse driver via the Devices Manager.
  2. Ensure that the Mouse battery is OK. Disconnect it and then reconnect it and see.
  3. Open Control Panel > Mouse > Pointer Options. Uncheck Hide pointer while typing and see if it makes the problem go away.
  4. Run your antivirus software scan to rule out the possibility of some malware causing this.
  5. Run the built-in Hardware Troubleshooter.
  6. Boot in Clean Boot State and see if the mouse pointer appears; if it does then you need to troubleshoot further in this state.

Cause of the mouse inability to work on Surface

Here’s the thing; when the Surface Pen is connected to the computer and ready to use, the mouse pointer becomes much smaller. However, there are times when the Pen is nowhere near the display yet the mouse pointer is still small. Worry not, there are a few ways to get around this problem, and we’re going to go into them right now.

Do you have multiple Bluetooth mice paired to the Surface Pro?

Over the years, I’ve come across an issue where if a computer has several Bluetooth mice connected, the chances of problems arising are pretty high. Let’s be honest here, Bluetooth is not reliable, therefore, the best option to release the ones you’re not using.

Once this is done, then restart your computer and have a check if the mouse pointer is working as it should.

Surface Pro stuck in Tablet Mode

OK, so you might have severed the Tablet Mode option, but for some reason, the computer is still lingering in this mode. The best option is to reactivate Tablet Mode, then deactivate. If nothing changes, restart the device.

Could household items be the cause?

The Surface Pro and the Surface Pen can detect each other due to the presence of an electromagnetic field. Now, within your home, there might be several tools that produce an electromagnetic field. If such is the case, then chances are these tools are the main issue behind your mouse pointer debacle.

To find out if an electrical equipment in your home is causing the problem, we suggest taking the Surface Pro outside or anywhere that is not close to any form of an electromagnetic device, then give it a test run once more.

Mouse pointer disappears on Chrome

If the mouse pointer disappears only when browsing the internet with Google Chrome web browser, manually close all of the open Google Chrome processes in your Task Manager and the start Chrome again. This may help you.

You may also disable Hardware Acceleration for Chrome and check You will see this setting under Chrome Settings > Advanced Settings > System section > Disable Hardware acceleration. Having done this, restart Chrome and see.

If nothing helps, you may need to start your computer in Clean Boot State and see if the problem persists. If it does, then maybe some program is interfering with the normal functioning of the mouse. You will have to try and identify the probable cause.

See this post if Mouse Pointer disappears & gets replaced with Arrow keys.

Posted by on , in Category Windows with Tags
Anand Khanse is the Admin of, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.