If you get the error code 0x8004de69 while signing in to OneDrive, this post may help you fix it. Signing errors are one of the most annoying OneDrive errors as they prevent users from accessing their files stored on OneDrive. The complete error message that users receive is as follows:
There was a problem signing you in
Please try again in a few minutes. (Error Code: 0x8004de69)
Fix OneDrive sign-in error 0x8004de69
According to some users, after receiving this error, first, they signed in to the OneDrive web version. After that, they were able to sign in to the OneDrive PC app. You can also try this trick and see if it works. If this does not work, you can try the following solutions.
- Check Windows update
- Remove your work or school account and add it again
- Change your Microsoft account password
- Unlink OneDrive from your Windows 11/10 computer
- Run SFC and DISM scans
- Uninstall and reinstall OneDrive
Let’s see all these solutions in detail.
1] Check Windows update
The first thing that you should do is check for Windows updates. If Windows update is available, do the needful. After installing the latest Windows update, check if you are able to sign in to the OneDrive app or not.
2] Remove your work or school account and add it again
If you are experiencing the sign-in issue in OneDrive with your work or school account, remove your work or school account from your Windows computer and then add it again.
To remove your work or school account from your Windows PC, open the Access work or school page in Windows 11/10 Accounts settings. After that, click on the Disconnect button. Now, restart your computer and connect your work or school account again. After reconnecting the work or school account, you should be able to log in to the OneDrive app.
3] Change your Microsoft account password
Log in to your Microsoft account in your web browser and change your password. The steps to do so are as follows:
- Log in to your Microsoft account in your web browser.
- Click on the Security tab.
- Click the Change password option.
- Follow the on-screen instructions to change your password.
A few minutes after changing your password, you will receive a sign-in prompt from OneDrive that says “Please enter your sign-in info to start syncing again.” Enter your new password to sign in to OneDrive. If you do not receive a prompt, launch OneDrive and enter your new password to sign in.
If this does not work, reset your Windows 11/10 password. Now, log out Windows 11/10 and log back in. You may be able to log in to the OneDrive app this time.
4] Unlink OneDrive from your Windows 11/10 computer
Unlink OneDrive from your Windows 11/10 computer and see if it helps. The steps are as follows:
- Click on the OneDrive icon on the taskbar.
- Click on the gear-shaped icon to open settings.
- Now, select Settings.
- Select the Account tab. You will see a message “You don’t have any account connected.”
- Click Unlink this PC. After that, you will get a sign-in prompt. If you don’t get the sign-in prompt, close the OneDrive settings window and relaunch OneDrive.
- Enter your Microsoft account details to sign in to OneDrive.
5] Run SFC and DISM scans
Some users have confirmed that they were able to fix the issue by running the SFC and DISM scans. You should also try this. First, run an SFC scan, then check if this fixes the problem. If the issue persists, run the DISM scan. Both of these scans help repair corrupted Windows system images.
6] Uninstall and reinstall OneDrive
If none of the above-mentioned solutions fix your issue, uninstalling and reinstalling OneDrive may help. We have listed the steps below:
- Uninstall OneDrive from your system.
- Launch the Run command box, type
%userprofile%, and click OK.
- Show hidden files and folders in File Explorer.
- Open the AppData folder and then open the Local folder.
- Rename the OneDrive folder to anything else.
- Now, open the Microsoft folder and rename the OneDrive folder inside it.
- Click Windows Search and type Credential Manager. Select the Credential Manager app from the search results.
- After opening the Credential Manager, select Windows Credentials.
- Scroll down and remove the “virtualapp/didlogical” and “SSO_POP_Device” credentials.
- Restart your computer.
- Visit microsoft.com and download the OneDrive setup file. Now, run the installer file to install OneDrive on your system.
How do I fix OneDrive sign-in error?
When you receive OneDrive sign-in error, first, you should check your internet connection. If your internet connection is working fine, you can try some other troubleshooting methods, like resetting the OneDrive cache, updating the Microsoft Office suite, unlinking and relinking OneDrive, etc.
How do I fix Microsoft OneDrive error code 0x8004de40?
The error 0x8004de40 is a OneDrive sign-in error. The complete error message is as follows:
There was a problem connecting to OneDrive
Check your Internet connection, then try again. (Error Code: 0x8004de40)
If you get this error while signing in to the OneDrive app, check your internet connection and disable the proxy settings. If this does not work, reset OneDrive.
Hope this helps.