Some users have seen NET::ERR_CERT_SYMANTEC_LEGACY error on Chrome when they visit a website. This error code usually appears due to connection issues. In this article, we will talk about this issue in detail and see what should be done to resolve it. The following is the exact error message that Chrome users are seeing.
Your connection is not private
Attackers might be trying to steal your information from example.test (for example, passwords, messages, or credit cards).
NET::ERR_CERT_SYMANTEC_LEGACY
Why does NET::ERR_CERT_SYMANTEC_LEGACY error occur on Chrome?
This error usually occurs because Google Chrome does not recognize the Symantec SSL/TLS certificate that the website is using and so feels that the site connection is insecure.
Why does Chrome keep saying your connection is not private?
You may see the “Connection is not private” error in Chrome if there is some issue with the site that you are trying to visit. The site’s SSL certificate can be outdated and need an upgrade.
However, we would recommend you first check the solutions mentioned here to confirm that it’s not a client-side issue. You may see the error code in question due to some glitch. Also, some reasons include corrupted cache, faulty add-ons, and misconfiguration.
That’s why you need to start troubleshooting from the first solution and move your way down. However, if after executing all the fixes, the issue persists, we can conclude that there is something wrong with the site you are visiting and not with your browser or system.
NET::ERR_CERT_SYMANTEC_LEGACY on Chrome
If you see NET::ERR_CERT_SYMANTEC_LEGACY error on Chrome, try the following solutions to fix the issue:
- Update Chrome browser
- Check your date, time, and timezone
- Disable problematic Chrome Extension
- Clear Chrome Cache
- Try a different browser
- Reset Chrome Settings
- Contact the webmaster
Let us talk about them in detail.
1] Update Chrome browser
Update your Chrome browser and see if that helps. Also update all your Chrome extensions.
2] Check your date, time, and timezone
First up, check your date, time, and timezone and make sure that it’s correct. One of the reasons for this error is the incorrect date, time, and timezone, so, this is an obvious solution. If they are incorrect, follow the given steps to fix them.
- Right-click on date and time from the taskbar and select Adjust date and time.
- Select the correct Time Zone.
- Click on Sync now.
Once you have fixed your date, time, and timezone, refresh the webpage and see if it works.
Also read: Windows Time Service not working; Time Synchronization fails with error
3] Disable problematic Chrome Extension
You may also see the error code in question because of corrupted extensions. However, no one can point at an extension and say that it’s the reason. That is why we need to disable them one by one and if after disabling a particular extension the error is resolved, you know what the problem is. Just remove that extension as it is the sole reason for your problem.
4] Clear Chrome Cache
Corrupted browser cache and data are another reason for this issue. To fix it, we need to clear the cache and see if the works. To do that, follow the prescribed steps.
- Open Chrome.
- Click on the three vertical dots and select Settings.
- Go to Privacy & Security.
- Click on Clear browsing data.
- Tick all the options you want to clear and click Clear data.
Hopefully, this will do the job for you.
5] Try a different browser
You can also try a different browser if Chrome is giving you trouble. There are a lot of free browsers just like Chrome that you can install on your system. You can keep this new browser until Chrome releases an update that will fix the issue.
6] Reset Chrome Settings
If you have accidentally misconfigured Google Chrome, then chances are you will see such errors. What you need to do is reset Chrome and see if that works. Follow the given steps to do the same.
- Click on the three vertical dots and click Settings.
- Go to Advanced and then to Reset and clean up.
- Select Reset settings to their original default.
- Click on Reset settings.
Wait for it to do its job and check if the issue persists. Hopefully, this will do the job for you.
7] Contact the Webmaster
If nothing works, then we can say that there is a problem with the SSL Certificate of the website that you are trying to see. You need to contact the site owner and ask them to look into the matter and resolve the issue. Maybe they need to update the website certificate.
Also read:
How do I bypass SSL error in Chrome?
You can not bypass the SSL error, however, you can try to fix it. There are various SSL-related errors in Chrome, however, you first clear SSL Slate and if that doesn’t work, use the error code to search for solutions.
- Search out “Internet Properties” from the Start Menu.
- Go to Content.
- Click Clear SSL Slate.
- Click Ok.
Now, check if the issue persists. If this doesn’t work for you, check our guide on how to fix common SSL connection errors.
