Fix: Windows App Tiles are not working in Windows 10/8

Some users, using Windows 10/8 are finding that their Tiles on the Start Menu or Start Screen, do not work or respond. One of the most common issues some of them have encountered is when you try to click on an app tile nothing happens, i.e., it won’t open any application. In this article, I’ll suggest you few tips that would help resolve this problem.

Windows App Tiles are not working

Step 1:

According to a lot of cases I have come across – for the Metro tiles to work, we need our screen resolution to be more than 1024×768. So make sure you have a display resolution on or over 1024×768.  To change the resolution right-click on Desktop and click on Screen Resolution.

Windows 8 tiles are not working

Step 2:

It’s been reported that if UAC is turned off completely, then the Metro applications won’t work properly. So make sure you don’t disable UAC. To check it

  • Click on Control Panel
  • Scroll down and click on “More Settings

  • Click on “User Accounts and Family Safety”

  • Click on User Accounts

  • Then click on “Turn On or Off User Account Control.”

  • Make sure you have set the settings to “Default” as shown in the below picture.

Step 3:

Some users have reported facing this problem when using Windows Live Account as the default login, if you are doing so, change it to Local account, i.e. Create a new Windows user make it login under the Local account. Then see if it works.

  • Click on Control Panel and Highlight Users then click on Other users (Add User)

  • Now click on “More about logon options”.

  • Now select “Local Account

  •  Then fill in your information and Log off your account to log-in to new account.

Step 4:

Finally, if you have issues with your Display drivers Metro tiles cause not to work. So I would recommend installing latest display drivers. If the drivers are not installing try to install it under compatibility mode. Few GPU manufactures tweeted that they would send the drivers through Windows update. So apply all the Windows update and see if it works.

Note: If you are using Avast antivirus software, you might want to turn it off and see if it helps resolve the issue.

If nothing works then run a Repair Install of Windows.

These links may also interest you:

  1. Troubleshoot and Fix Apps problems with Windows Apps Troubleshooter
  2. Windows apps not working – Repair Windows Apps
  3. Unable to Install Apps from Windows Store
  4. Error 0x80073cf9 While Installing Apps From Windows Store In Windows
  5. Error Code 0x8024600e When Trying To Install Or Update Windows Store Apps
  6. Unable to update Windows Store applications on Windows
  7. Random Windows App Crashes & Freezes
  8. Windows Store apps crashing in Windows, by performing Clean Uninstall using PowerShell.
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Posted by on , in Category Windows with Tags
Shyam aka “Captain Jack” is a Microsoft MVP alumnus and a Windows Enthusiast with an interest in Advanced Windows troubleshooting. Suggestions made and opinions expressed by him here are his personal one's and not of his current employers. He blogs at


  1. Naim Oliveira

    e para quem tem resolução de 1280x720p? nenhum fix?

  2. Naim Oliveira

    and who has a resolution of 1280x720p? any fix?

  3. Rbruton

    The Metro wont work on HP mini since the max screen res is 1028×600 is that corrct

  4. Atif Hassan

    many thanks, had the local ac issue so logged out of live and in as local and bingo!

  5. Garbage None of those fixed them

  6. James Harris

    I was having this problem, and it turned out that the cause was Avast!, my antivirus program. Disabling avast’s shields fixed the problem.

    (Windows 8 has its own built-in antivirus software, so I’m not worried about getting infected.)

  7. Shydinesh

    This was it. Avast causing problem at my end too. Thanks. I was about to go back to Windows 7 (which I may in future after exploring it more).

  8. Worked for me aswell! Turning off avast!

  9. Richard

    Tried all the fixes (apart from repair install) – nothing works. The apps – Weather/Bing/Finance/News/Travel etc. all update Metro Start screen thumbnails ok but just show loading symbol when full screen version selected.

    I have Windows 8 RTM x64 on notebook – default resolution 1680 x 1050.

    They did work briefly during installation but stopped working after first post-install updates.

  10. Joel Sansregret

    Same here, was working fine at first but now 2 days after windows 8 installation they stopped working, now I tried deleting them and re installing them and some of them work, Mail, Music, Video but some others still don’t like News and Weather…

  11. pally

    Thanks! This problem was was really, really bugging me – I’ve tried everything! Avast is now off and everything’s fine :))

  12. giovannipds

    Your comment was helpful for me as well. Thank you James!

  13. Pixilico

    the apps stopped to work just when i`ve run the system repair… how can it be?

  14. Marcelo Jardim

    Hey, I disabled avast and solved my problem. Thank You!

  15. Educ8r

    YAY, I’m so glad I found this! Avast was indeed the culprit.

  16. cvfMan

    Are you using the free version? I’m asking because I don’t know how to turn it off. Help!!!!

  17. cvfMan

    No Worries!!! I fix it, it was indeed Avast! Thanks a lot! 🙂

  18. MissCheevis

    Had to remove Avast! for it to work. Get rid of any antivirus software you have running — you don’t need it if you’re using Windows 8

  19. Hans de B.

    Avast was the problem. There’s a essential update available at Avast. After installing this update Windows 8 including apps is running great.

  20. Micahihli

    that was my problem as well, just need to edit behavioral sheild

  21. fatboy

    Uninstalling AVAST did the trick for me. Thanks!

  22. Coolmona

    none of the solutions here or on the Internet so far could fix my metro apps not working, unfortunately

  23. Richard

    As by far the most common fix is removing Avast AV I tried the same with Kaspersky Internet Security 2013 I use. It immediately solved the problem.

    I then re-installed it and the metro apps still work fine. The issue seems to be with the in-place upgrade I made from Windows 7. It doesn’t seem to migrate across correctly.

  24. TheCapt548

    I wish I would have read this first, I backed up my files and did a fresh install which worked…but I haven’t re-installed Avast. Now I know not to re-install it.

  25. Windows8Sucker

    I have AVAST and disabling it doesn’t fix this problem.
    First the Store was broke with the message “Something is wrong…”
    , now I can’t open apps that were originally installed. I can install NEW apps , but can’t open existing ones installed at an earlier date.

  26. Stefi Ash

    I have the same problem, have you found out anything? I need help

  27. Taowine

    Thanks James. I disabled Avast and it works 🙂

  28. Joseph Cascio

    Yeah this just started happening. Any app I click open for a second or two on the loading screen then kicks me back to the Start Menu. I don’t have Avast. Any suggestions

  29. Shaun Ryal

    Not mentioned here is the fact a simple update in the windows 8 store will fix the issue of applications not running… Try it guys it worked for me 🙂

  30. R79133

    And where or how do you get to this fix?

  31. Lux

    Exactly the same here (The Only difference I have Windows 8 Pro)

  32. David Rance

    Initially the tiles worked. After a few days they didn’t and so I tried all of the suggestions listed above. None of them worked. Lastly I tried the repair and that was so slow. It managed to go from 19% to 22% done in over an hour. I couldn’t wait any longer so I tried a clean install. That went fast and smoothly – until I came to activation. It refused to activate, saying that mine was an upgrade and needed an earlier version of Windows. So I reinstalled Win XP, had then to download Service Pack 3, and finally I was able to reinstall Windows 8. The tiles worked fine and I’ve had no more trouble, apart from the fact that I don’t know what caused the problem in the first place so I’m waiting for it to happen again! 😐

  33. Pablo de A. Gomes


    Ok, people, all my problems with the apps was over when I updated the Avast Internet Security. Its new version identify the Windows 8 apps, and everything is doing well, now!

  34. Daveyde

    I have the identical problem as Richard. I have an HP Touchsmart. My downloaded upgrade to W8 worked fine, then a Windows update screwed it up. Still not working well, all of the above cited sites do not open. I do not have Avast on my computer, so that’s not the culprit.

  35. Ajay

    Had the same problem. But it was due to Kaspersky Internet security 2013. All issues were solved once I uninstalled the interenet security. Once the windows store was updated, reinstalled kaspersky and everything works fine…

  36. Chas Cartmel

    My weather and Travel tiles suddenly stopped working after a batch of Windows updates. All settings here are as stipulated above. All other tiles function as they used to do.

  37. brianmef

    This can also be caused by Kaspersky or possibly other anti virus programs. I do know AVG works with Windows 8 ok.

  38. Joseph Cascio

    I’m not using any antivirus other than Windows Defender which comes with windows 8. The issue since then has stopped happening though. Not sure what or why.

  39. Kevin

    i tried everything, even refreshing my computer didnt work. some apps work but others like mail, weather, netflix, etc. go right back to the start menu a little after i click on them

  40. aTechMate

    i have compiled a check list that you can look at and try one of them to see if it makes you windwos 8 apps/tile work.

    here is the link

  41. aTechMate

    you could check it and find out other possible reasons for non functionality of windows 8 apps and tiles

  42. Himadri Dioscuri Mandal

    the metro won’t work. nothing works at all!
    i can’t change my account pic on my comp, i can’t add users. i can’t access anything. i can’t switch on bluetooth…this is killing me! please help!

  43. Himadri Dioscuri Mandal

    plus my computer is a dell inspiron 15R SE. and has a resolution of 1920*1080. i’ve tried all you’ve asked apart from the users thing because it isn’t working!

  44. Himadri Dioscuri Mandal

    and i don’t want to repair my computer because i’m afraid it’ll revert it back to factory settings and i’ll lose a lot of data.

  45. vasudev

    Hi Himadri, Recently have you installed any software? Which Antivirus are you using? Have you tried to reset your PC to previous Restore Point?
    Update your AV to latest definition. Do a virus scan, ensure your PC is virus free. If 3rd part Antivirus, uninstall. Without AV, dont connect to net. Try these.
    Next we will do a clean boot & see if issue continues.
    Run msconfig, & on the Services tab >Tick, Hide all Microsoft service & click on Disable All. From Startup tab, click on ‘Open task manager’
    In Task manager >Startup tab, disable each startup item , Restart your PC & check.
    Try these

    Before doing all, these take a back up of any important files,data etc.

  46. Himadri Dioscuri Mandal

    well…i installed some games and my AV mcafee said that a trojan was detected and that it needed to restart but i didn’t. I don’t want to lose any of my software by doing a system restore. i can’t update and my windows update window just hangs each time i want to access it. My mcafee is at auto update. i just don’t want to lose any games or programs…

  47. vasudev

    You’ll have to clean the trojan. Can you tell what’s name of trojan it detected? Start your PC in Safe mode and clean the trojan. Safe mode with network/internet if you need to update your definitions. Chk if it has been updated manually to latest definition even if its set to auto. To go to Safe mode Press F8 (in most of the PCs or chk with what your PC says) on restart before you get the Win logo or check these

    And also let me know what’s the last good reset point its set for your PC ?

  48. Miranda

    I followed all steps above and when I go to my windows start screen I cant launch the APP store (I click on the green logo with the bag on it) and it pops up and instantly disappears.

  49. Hunter20205

    I am having the exact same thing, I click on the STORE tile and it opens and the instantly disappears. When I try and click on MAIL or PEOPLE for instance, nothing at all happens!!! One thing I have found out though, is that if you download anything from the new Internet Explorer 11, it causes mayhem with your Windows 8 computer!

  50. soupbat

    i try to launch an app but it either comes up loading and nothing happens or comes up and then crashes

  51. Nice list bro…helped a lot.

  52. saher

    itss not working for me pleaseeeeeeee helppp 🙁

  53. hussain

    don’t try its not work

  54. T-Killah

    no fuck that shit. when I update windows to 8.1 I expect the update to make my windows 8 experience better, not 90% worse. my metro is absolutely pointless now and I can’t use webcam capture now.
    I’m not going to go through all this bullshit just to make it functional again when this stupid update caused the dilemma

  55. Windows 8 User

    I already put the UAC to default, and I have another user.But when I click or touch the tiles they move, but do not open the app

  56. Windows 8 User

    somebody please help me, this happened for a few days already. I cant use outlook ,messaging ,bla bla bla everything!

  57. Windows 8 User

    can someone help me like, NOW? cuz im only 12 and nobody here can figure out this problem…..

  58. Windows 8 User

    : | I’m waiting……..

  59. Windows 8 User

    Neh, just kidding. But seriously, I need to fix this problem quick.

  60. Sandie Guillarmod

    As much time I have WASTED on trying to fix an update to”improve” my Windows 8 (along with everyone else) I have tried all that has been suggested! FYI to the developers I do not work as an IT Tech!!!! Maybe one of you should come up with a program that works!!!!

  61. Freddy Billman

    If it works for all of you, how come it does not work for me?

  62. Veronica Abigail Jordan-Hubble

    Why doesn’t my menu look like this?

  63. groundzero

    monstro.. o post fala que vc tem q estar com resolução de PELO MENOS 1024×768.. a sua está acima disso, então ta tudo certo seu xexelento..

  64. Brian Hillard

    What drives me insane is that these “Live Tiles” aren’t really live at all. If you have a Live Tile for a news app for instance, or indeed the Windows Store. Shouldn’t a click on the tile take you to the information it was showing on the Tile? Drives me nuts.

  65. Giovanni Pires da Silva

    Haha, don’t know, man, sorry. And also I’m sorry for don’t reply you earlier. Hope you’d found the solution somehow. Regards.

  66. Geon George

    Just visit this blog for latest fix(trust me u won’t regret)
    u will find a small batch script which will help u

  67. Geon George

    Just visit this blog for latest fix(trust me u won’t regret)
    u will find a small batch script which will help u

  68. Callak Skytower

    There is an issue with windows 10 tials where the tials frequently, either won’t come up any more, are showing as blank, or come up but will not activate when they are clicked on. I have this happen very frequently, especially after putting my computer to sleep, or playing a video game. From the reports I have seen, this is due to the tial cache getting corrupted, and therefore, this can reset, by shutting down explorer and the shell experience host, and deleting the tial cache. I have discovered a batch file script that makes this easy.
    @echo off
    taskkill /f /im explorer.exe
    taskkill /f /im shellexperiencehost.exe
    timeout /t 3 /NOBREAK > nul
    del %localappdata%PackagesMicrosoft.Windows.ShellExperienceHost_cw5n1h2txyewyTempState* /q
    timeout /t 2 /NOBREAK > nul
    start explorer
    @echo on
    This script will reset the problem and make the tiles work properly again.
    That said, I am still looking for a more permanent fix for this problem. If anyone has figured it out, please let me know, because I have to use this script way too often.

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