Cannot download or install Apps from Windows Store in Windows 10

The other day I was trying to install an application on my Windows PC, but it failed. If Windows Store apps or games are not downloading or installing on your Windows 10/8 computer here are a few things you could try to make the apps will download or install successfully. This post will even help you if it installs about 50% and then just gets stuck there – with or without an error code being displayed. The error message could be something like:

Something happened and this app couldn’t be installed. Please try again.


Cannot download or install Apps from Windows Store

After hours of research I found that the solution to the problem was rather simple, and so I thought of sharing it here. There are multiple reasons why this could happen. I’ll list all of them are so that you can try each option and see which one works for you.

1] Windows Firewall is disabled

It seems like, if the Windows Firewall is disabled, you will not be able to install the application from Windows Store. So the first thing you have to check is whether the Windows Firewall is turned off or not. To access type in Firewall in Start Search, and click on the result to open it. You could also navigate it as follows – Control Panel\All Control Panel Items\Windows Firewall. Here you have to make sure that it is turned on.

If some strange reason you’re unable to turn on Windows Firewall, open Services Manager and check if the Windows Firewall service is stopped. Type services.msc and click on Services, and look for Windows Firewall. Now make sure that the service is set to Automatic and Started.

2] Incorrect Date & Time

If you have incorrect Date and Time set on your computer, you’ll have issues installing applications from Windows Store. You may even receive a message:

The time setting on your PC might be incorrect. Go to PC settings, make sure the date, time, and time zone are set correctly, and then try again.

So make sure you have the correct date, time. You can change it from Regional Settings from the Control Panel.

3] Licensing on Windows Store is not synced

If the licensing on the Windows Store is not synced properly, you will not be able to install apps on your Windows computer. To manually sync it:

  • Go to Windows Store
  • Press Windows Key + C
  • Open  Settings
  • Select App Updates
  • Sync Licenses

Now reboot the system and try to download again.

4] Change your Internet connection and see

Change your Internet connection and see. For some strange reason, this has been known to help. So if you are using a cabled broadband connection, use a WiFi and see – or vice versa.

5] Reset Windows Store cache

You may reset your Windows Store cache and then try to download or install the app.

5] Run the Troubleshooters

The Windows 10 Store Apps Troubleshooter is a great built-in tool from Microsoft which can help you with apps installation problems. You may want to run that and see if that helps. This automated tool will help you if your Windows 10 Store is not working.

6] Reboot in Selective Startup mode

To reboot the system in Selective Startup or Clean Boot State.

  • On Desktop press Windows + R. This opens the run window
  • Type in MSConfig and press Enter
  • Under General tab uncheck on “Load Startup items.”
  • Under Services tab check on “Hide all Microsoft services” and click on Disable all
  • Now reboot the system and try to install it again

7] Refresh Windows 10 PC

To Refresh the PC also referred to as Repair Install,  you can follow this article on how to Refresh Windows 10 or Refresh Windows 8.

TIP: This post will help you if you are unable to update Windows Store apps.

We have already written a few articles that will help you troubleshoot Windows Store app problems:

  1. Windows Apps Troubleshooter
  2. Error 0x80073cf9 While Installing Apps From Windows Store In Windows
  3. Error Code 0x8024600e When Trying To Install Or Update Windows Store Apps
  4. Random Windows App Crashes & Freezes
  5. Windows Store apps crashing in Windows, by performing Clean Uninstall using PowerShell
  6. Reset Windows Store Cache in Windows
  7. Windows apps not working – Repair Windows Apps
  8. Windows Tiles are not working.
Posted by on , in Category Windows with Tags
Shyam aka “Captain Jack” is a Microsoft MVP alumnus and a Windows Enthusiast with an interest in Advanced Windows troubleshooting. Suggestions made and opinions expressed by him here are his personal one's and not of his current employers. He blogs at


  1. Peeed Off

    If Win 8 is not working with fundamental things like a app install, then it just goes to show how bad it is functionally on a day to day basis.

    Users should not have to jump through that many hoops mentioned above just to install an app.

    Stick with Win 7, at least it just works…!!!

  2. Vãarîsh ArMani Mísra

    I love you dude! ahah! 😛 Thanks alot! Finally I have it working! 🙂

  3. Madalin

    Thanks, the Firewall was the problem.

  4. Sorydin

    i have tried all way`s and still don’t work man,can u help me?
    my email is please contact me

  5. Qberto

    On my machine Windows Firewall was disabled in the services screen. I set it to automatic and enabled it and now works fine. Thanks!

  6. Imnaveengoyal

    its not working….i tried all ways but nothing worked out…plz. help

  7. Djkdawg

    Win works fine, hacked versions can’t download from the store , and its killing windows 7

  8. Bartek Bulzak

    Wow, thanks for the firewall tip. I guess that this wouldn’t happen on a vanilla install, but I upgraded from Windows 7 and my FW was turned off. Great work Microsoft…

  9. swarfega

    Im having this issue now. No app will install. Win8 is bonafide activated and firewall enabled.

  10. Kaarthik77750

    Thanks and Wishes Good Info………….


    its not working….i tried all ways but nothing worked out…plz. help

  12. Macdre86

    exactly, just because i cant download apps doesnt mean the O.S. sux so far i think win 8 is way better than 7 and ive been using it since beta

  13. Alistair 3ns

    Great article. Tech support in Asus couldnt solve the App update issue; told me I would have to do a System Restore – blow that! Your point Windows Firewall was almost the issue – it was horrible Mcaffee software wanting to do an update so had disabled itself. Thanks again.

  14. Narayana Moorthy

    Nothing happens when I try windows store even after refreshing my pc. The earlier applications installed when it was working wont either. The tiles are there but just there

  15. Prstrahan

    Tried everything mentioned above. Still having the same issue.

  16. Zaim De Noisy

    yeah it does I bought win 8 for $30 and not being able to install skype due to error 0x800 something and not being able to download it normally sucks. and there’s no more to say about it and I’m a computer scientist btw so STFU

  17. Nvuofa411

    Nothing is working for my brand new computer very annoying. cant download apps cant update apps, and cant even pin anything. Tried everything up top but nothing works. not sure if I did the window key + C right thogh

  18. jandrhub

    Thanks, the licensing re-sync worked for me

  19. 8h8

    I hate it!!!! I bought the computer to use…not get a degree in computer science!!! Mine came preloaded on a new computer and I cant even download apps from the windows store….HELLO Microsoft….aren’t they supposed to be made to work with each other. You can tell msoft is a huge company because no one else would get away with selling such blatant hot turd piles without some criminal charges!

  20. soulassssns

    This is complete bullshit! I purchased Halo Spartan Assault and all I want to do is play the damn game but this ERROR is keeping me from using my PURCHASED software. Every suggested fix has NOT worked. WTF!!!!!!

  21. Negro!

    Make sure that “Windows Update” Serve is enabled. That worked 4 me 🙂

  22. supradeepthi

    i cannot able to install from the windows store and it is diaplaying tha message “ur purchase could not be completed and error code is 0x80070422”.I follwed all the above stated steps but connot download and the same error message displayed
    what should i solve this error problem? and install apps

  23. taimoor

    i am unable t o install fb ap it is saying u r system doesn’t meet ap requirement,what kind of requirement it needs

  24. I believe Facebook official app is for Windows 8.1. Is you Windows updated to 8.1?

  25. Laurence

    Done it all. Plus ‘Store Broker’ comes on when I boot the computer and uses all my CPU. Spent last 3 days on Microsoft Community trying everything they suggest. No luck yet. Oh well, good way to learn to find your way around a new operating system I guess….not.

  26. thirsty87

    windows 8 apps are still pending after reading different things on forms and have tried everything they have suggested but still nothing is working.

  27. said_what

    This worked for me. I got error code: 0x80246007 when i tried to install and update apps. Solution below
    For anyone else with this, the solution was that the Temporary Internet Files folder was wrong in Internet Explorer. Run IE, go into Internet Options, click Settings in Browsing History section, click Move Folder and set to something valid like “c:UsersAppDataLocalMicrosoftWindows”.

  28. said_what

    Sometimes the apps wont install because of error code 0x80072004
    The solution below worked for me.
    For anyone else with this, the solution was that the Temporary Internet Files folder was wrong in Internet Explorer. Run IE, go into Internet Options, click Settings in Browsing History section, click Move Folder and set to something valid like “c:UsersAppDataLocalMicrosoftWindows”.

  29. Johnnykay

    The windows firewall answer was probably a good one if–and only if–you depend on the windows firewall as your firewall. But, what about all of the rest of the world’s users who use a firewall other than the one provided by windows???

  30. Alabi Toheeb

    pls help don’t know what is wrong with my windows it just suddenly brought up the product key issue and I don’t have a product key. what to do?

  31. Fajar

    i only managed to update the installed app,but not installingthe new one .What did you do?

  32. Fajar

    i live in Yogyakarta Indonesia,what kind of regional setting i should use?

  33. Brad Maguill

    I’m getting “Service Registration is missing or corrupt ‘…. 0x8007002, my store loads but nothing is working. Can’t download w8.1 I get …0x0070004 I think i really need some help.

  34. sasano

    thank you 🙂 now my metro apps is active o/

  35. Rehab Said

    it worked…. thx ^__^

  36. jdfour

    Thanks for the help and ending my hours of research on how to fix my problem!

  37. Rm

    How can fix the error 80048264. I can also to updated all my application in my store, my Microsoft account was deleted and I don’t know how to get it back. I have so many apps can install can please teach me if what will I do… My Skype, viber and Facebook got error give an idea how to fix it.. Thank you

  38. yup_I_did

    WINDOWS 8 is a TAGEDY!! It ruined our Christmas. It is so complicated, different and dysfunctional. I bought a computer for my mum and we are unable to operate it. I’ve been operating an android phone for a year and standard windows and all was well… an then windows 8 popped up – it is a dysfunctional repugnant mix of a telephone and a computer and it has the functionality of neither device!

  39. His Shadow

    You’re a bit of a Cretin aren’t you? Hell you’re a complete moron. Just stick with pen and paper you tool

  40. v pro

    How do I change the account it wants me to sign in on for Store?
    It keeps popping up with my office acct and I want to use my lap top acct.

  41. sam.k

    When I tried to install an application but it said that I need to set up family account but in others windows phone it doesn’t say anything why???????????????????? It just sucks

  42. Charlie Hall

    I refreshed my assuse laptop which came !with windows 7. I Proceede to reinstall the 8.1 free up grade. The respones was install updates. The devise indicated tha it was up to date, yet I keep getting the sam notice, update first?

  43. slobo

    I must be doing something wrong but I am trying to download Angry birds go but there is only app for windows phone and not windows 8. Thanks for any advice.

  44. duncan1959

    Don’t know if it’ll work in all cases but just found a fix to get apps installing in Windows 10. Press Ctrl Alt Delete to open task manager open the services tap and scroll down to WSService which I found had not started pressed start service and it brought the store to life and am now able to install apps.

  45. x

    i couldn’t open the store… it is showing error 80070422………….. please tell solve this error?????

  46. Basher Wadha

    I have a similar problems when reinstalling an app. it sees to occur on, as far as I know, 2 apps(asphalt 8: airborne and fifa 15). it keeps on saying ‘something happened and this app couldn’t be installed. please try again. error code:0x80080206’. please any body have a solution?

  47. sukrsa_2004

    Done as per your described method but still no luck!!!

  48. I try to download an app it says it can not download it’s on your end try again later, what the hell is up with that??

  49. nigrtiitxz

    you are R-tarded this issue is simple to fix ppl 😛

  50. Yussef mneimneh

    it’s you who are retarded moron it’s more than 3 years old when there was some bugs etc

  51. Un1fy

    (this is a copy and paste from another post) 1

    I FIXED THE PROBLEM NOW. One of the first things i did when getting
    my laptop was turning off automatic updates. after i saw the problem i
    did a system restore, that fixed it temporarily but the problem came
    back. but after turning on automatic updates and updating my computer
    and restarting the store works fine now.

    this might not help everybody, but hopefully some.

  52. Hot


    get out of “Store” and go to your desktop, open explorer, go to the apps site and install it from there

  53. blady11

    Turn off McAfee firewall.

  54. Sudev Muraleedharan

    Thank you so much. I am able to download apps from store in Windows 10. The problem was solved by using the 6th option-Reboot in Selective Startup mode

  55. MissBiss

    WOW!!! Absolutely none of the 3000 fixes I’ve Googled and scrolled thru did squat, BUT YOURS WORKED!!! Thank you profoundly. It does require frequent refreshing, it seems to turn itself off as soon as I’m not looking, but who cares IT WORKED !!!!

  56. Miss Biss

    By the by, it worked on my Windows 8.1. Will switch to 10 when I no longer care about living. And THANK YOU AGAIN !!!! …. Additional input for Windows 8.1: Right click on WSService, look for “Start” (there’s no “Start Service” on 8.1), click on that, check back if your apps stall or fail again and re-click if necessary.

  57. Kaii

    I searched hours and hours for a solution to my problem. Was unable to download and install, but for a different reason. Reading the hundred Event Log messages the store generates i stumbled across this: “Failed to acquire XToken. Showing banner prompting user to sign in.” (but it didn’t show anything – app page was reloading after clicking the download button)

    Logging out (inside the store) and re-login with the same account fixed the problem. Maybe you should include that in your list.

  58. stijnb

    could not download any app from microsoft store (=windows store)
    i logged out and back in. that did the trick for me.

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