Windows Live Tiles not working or are blank

If you have faced a situation where you have found that your Windows 10/8 Live Tiles are not working, or in general some tiles are blank, then this article may help you troubleshoot the problem.

Windows Live Tiles Not Working or are Blank

Windows Live Tiles Not Working or are Blank

Typically static tiles on the Windows 10/8 Start Menu or screen will show the name of the program and its icon. A Live Tile will flash the latest news or content which the app may want to display. But I received a email recently, where the Windows user said that his Live tile was not being updated, not displaying the count and sometimes not displaying anything at all.

If you are facing this problem, you may want to see if any of these troubleshooting steps help you:

  1. First, restart explorer.exe and see if that helps. To do this, right-click on taskbar > Task Manager. Under Process tab, search for Windows Explorer. Right-click on it and select Restart.
  2. Ensure that your screen resolution is at least 1024 x 768 and that your User Account Control is turned on.
  3. Run the Windows App Troubleshooter
  4. Repair Windows Apps. Windows 10 users may Reset Windows 10 apps via Settings.
  5. Check if you have any third-party software which you may have installed just before this problem started. If you think any of them may be causing this problem, uninstall it and see if it helps. Some software like SageThumbs, Shell-integrated codecs,  FastPicture Viewer, programs that alter image thumbnails, etc., are known to cause conflicts. Live Tiles use the .jpg and .png file format, so any software which interferes with their default functioning may cause your Tiles to not function properly.
  6. Switch Local and Microsoft Account and see if it helps.
  7. Unpin and then again Pin the app tile to the start screen.
  8. Try uninstalling and reinstalling or repairing the app or software using its Uninstaller.
  9. Run System File Checker
  10. Use the Refresh PC feature.

Hope something helps!

Posted by on , in Category Windows with Tags
Anand Khanse is the Admin of, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.


  1. Jim

    i found that there are numerous problem related to this issue check out the direct link to fix it!!

  2. james braselton

    hi there have 80 live tiles on nokia 1520

  3. Gerard

    I have this problem already foor a long time for the OUTLOOK tile. Today it also happened for WORD, EXCEL etc. Stangely enough not for ACCESS. So it seems the empty tiles with me are OFFICE related. These are not really apps from the store, but these are tiles from an installed program.
    The text and icons only dissapeared in the START screen. The tiles in the complete tile overview are not empty.

  4. Mike

    same issue, had outlook icon empty for months, now today word and excel are empty

  5. Dan Daniel

    YEP!!! Same here. Lost most of my office tiles

  6. Dan Daniel

    I am downloading the Service Pack 1 for Office 2013 and see if that will help.

    64Bit Office 2013 Link

  7. Dan Daniel

    Download the Office Service Pack 2013 (64 / 32) Bit version. This has now restored my Empty Office 2013 Icons in Windows 8.1.

  8. Thanks for your feedback. This will surely help others.

  9. Dan Daniel

    No problems at all Anand. Happy to have helped.

    Keep up the good work and thank you for allowing me to be part of it 🙂

  10. Mo

    Worked for me as well. Thanks.

  11. prakash

    Nice post.. in addition with above post, Here is an another quick fix to Windows 8 and Windows 8.1 systems live tile not working issue

  12. prakashdeep8

    The ultimately guide to fix windows live tiles not working issue.

  13. kallen

    I’m running Windows RT on a Surface 2. When I pin websites to the start screen, they appear only as a generic blue ie tile and there is no way to identify them. Any suggestions??? ks

  14. Brian Langston

    I’ve lost Mail and Calendar since downgrading from Win 10 to Win 8.1. How can I repopulate the blank tiles, which when i click them simply flick back to the Start screen? Many thanks.

  15. Don

    Exact same problem Help!

  16. Glen Moon

    I have the problem with my Weather App all the time. It never displays the weather! 🙁

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