CD or DVD drive not working or not reading in Windows 10

Your Windows doesn’t recognize DVD? If your Windows 10 can’t find DVD or CD drive or if your CD or DVD drive is not detected, showing, reading or working, or will not read or write media on your Windows 10/8/7 PC, then follow this post to troubleshoot the issue.

CD or DVD drive not working

CD or DVD drive not working

Open the Properties of your device and see if there are any error messages displayed against Device Status-

  • Code 19: Windows cannot start this hardware device because its configuration information is incomplete or damaged
  • Code 31: The device is not working properly because Windows cannot load drivers required for this device
  • Code 32: A driver for this device has been disabled, An alternate driver may be providing this functionality
  • Code 39: Windows cannot load the device driver for this hardware, The driver may be corrupted or missing
  • Code 41: Windows successfully loaded the device driver for this hardware but cannot find the hardware device.

The error message will give you the direction to work. You can see the complete list of Error Codes in Device Manager here.

Windows doesn’t recognize DVD

1] Windows 10 offers several built-in Windows Troubleshooters. Use the Hardware and Devices Troubleshooter and see if it helps you. To open it directly, Run the following command:

%systemroot%\system32\msdt.exe -id DeviceDiagnostic

The Troubleshooters are available in Windows 8.1 and Windows 8 too.

2] Update your device drivers via Device Manager. If need be, uninstall them and reinstall them.

3] Disable and then enable the DVD or CD drive or port and see if that helps.

4] If you wish, you may also fix the corrupted registry manually. Create a system restore point first and then Run regedit to open the Registry Editor. Next, navigate to the following key:


In the right pane, click UpperFilters. Delete it.

In the right pane, you will also see LowerFilters. Click on it and Delete it too.

Restart your computer.

5] If the above manual registry fix does not help you, create a new registry subkey and see if that helps you.

Navigate to the following registry subkey:


Right-click atapi > New > Key. Type Controller0 and hit Enter.

Now right-click Controller0 > New, and then click DWORD(32-bit) Value. Type EnumDevice1, and hit Enter.

Next, right-click EnumDevice1, click Modify, type 1 in the Value data box, and then click OK.

Restart your PC.

6] If you are facing this problem on Windows 8.1, Windows 8, Windows 7 or Windows Vista, then see this post –  CD, DVD, Blu-ray disc drive is not showing. Maybe the Fix It will help you.

Related reads you may want to take a look at:

Post updated on Jan 9th, 2017.

Posted by on , in Category Windows with Tags
Anand Khanse is the Admin of, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.