Depending on your preferred activation type, you may experience issues activating your Avast or AVG product on your Windows 11 or Windows 10 PC using either an activation code or your AVG or Avast Account. This post offers the solutions to some of the most common activation errors for different case scenarios.
The Avast or AVG products that you may encounter activation errors on your Windows 11/10 PC include:
- AVG Internet Security
- AVG Secure VPN
- AVG Tuneup (not to be confused with the AVG Web TuneUp)
- AVG Driver Updater
- AVG BreachGuard
- AVG Battery Saver
- Avast Premium Security
- Avast SecureLine VPN
- Avast Cleanup Premium
- Avast AntiTrack
- Avast Driver Updater
- Avast BreachGuard
- Avast Battery Saver
Fix Avast or AVG activation errors
If you’re experiencing AVG or Avast product activation issues, errors, or problems on your Windows 11/10 device, then depending on your preferred activation type, the suggestions provided below should help you resolve the issue.
- Check your activation code or your Avast or AVG Account
- Activate your Avast or AVG product
- Reinstall your Avast or AVG product
Let’s now see the above suggestions in detail.
1] Check your activation code or your Avast or AVG Account
Before you try to activate your Avast or AVG product again, you can first verify that you are using the correct activation code or check your Avast or AVG Account as the case may be for an active subscription. You can find your activation code in one of the following places:
- Order confirmation email
- Avast or AVG Account
- An already activated Avast or AVG product
- Activation card
- The AVG webform
Check your activation code
As an example, to check your activation code in an order confirmation email, follow these steps:
- Open the order confirmation email that you received from Avast.
- Scroll to the Your products section and you will find the activation code under Your activation code.
Check your Avast or AVG Account
As an example, to check the subscription status via your Avast Account, follow these steps:
- Sign into your Avast Account (if you do not have one, you can create an account at id.avast.com/en-us/create-account) at id.avast.com/en-us/sign-in.
- On your accounts page, click the Subscriptions tile to open a list of your active and expired subscriptions.
- Next, check the Subscription status for the relevant product. You may see one of the following statuses:
- Expired: Your subscription has expired. Click the Renew Now button to purchase a new subscription.
- Subscribed / Expiring: You already have a valid subscription.
Now, if your product subscription status displays Subscribed/Expiring, then to continue using the purchased product, you need to activate your subscription by following the instructions below.
2] Activate your Avast or AVG product
The activation procedure for Avast or AVG products is pretty much similar. For this post, we will walk you through the process of activating Avast Premium Security on your PC using any of the following methods:
- Enter activation code
- Sign in to Avast or AVG Account
- Use sign-in key
Enter activation code
To activate Avast Premium Security using an activation code, follow these steps:
- Locate your activation code included in your order confirmation email under the Your products section.
- Next, open Avast Premium Security.
- Go to (Hamburger
☰)Menu > Enter activation code.
- Type or paste your activation code (including hyphens) into the Enter activation code field.
- Click the ENTER button.
- On the next screen, if you have more than one product associated with your activation code, you need to make sure the products you want to use are selected.
- Finally, click the ACTIVATE & INSTALL button to install and activate automatically all the selected products.
Once done, your Avast Premium Security subscription is now active. You can view the expiration date of your subscription in your Avast Account > Menu > My subscriptions. You can activate your subscription on the number of devices you specify when making the purchase.
Sign in to Avast or AVG Account
For this method, you will need to carry out the relevant instructions depending on your PC’s default web browser. For this post, we will show you how to sign into your Avast or AVG Account (if you don’t have one, you can create an account via the link 1] above) using the Microsoft Edge browser.
- Open Avast Premium Security.
- Go to (Hamburger
☰)Menu > Sign in. Microsoft Edge opens.
- in Microsoft Edge, do either of the following:
- Check that the listed Avast Account is the one that contains your Avast Premium Security subscription, then click Yes, continue. Alternatively, click Sign in as someone else.
- Enter the credentials for the Avast Account that contains your Avast Premium Security subscription, then click Continue.
- When prompted by Microsoft Edge to re-open Avast Antivirus, click Open.
- On the next screen, select your products and install and activate them.
Use sign-in key
If activation via your Avast or AVG Account fails, an alternative is to use the sign-in key from your web browser. To use this method, follow these steps:
- Repeat the steps above.
- If Microsoft Edge doesn’t prompt you to re-open Avast Antivirus, click the Get a sign-in key instead link on the One last step dialog.
- Click the Copy to clipboard button.
- Now, go to Avast Premium Security and click the enter the sign-in key from your browser link.
- Now, CTRL+V to paste into the Enter sign-in key field.
- Click CONTINUE.
- On the next screen, select your products and install and activate them.
3] Reinstall your Avast or AVG product
You can completely uninstall Avast or uninstall AVG and then reinstall the product on your Windows 11/10 PC. This can resolve issues that are caused by an incorrect configuration or corrupted files that can potentially trigger activation errors that you encounter.
If the suggestions above do not resolve your issue, or in addition, you see an error message during activation, then refer to the relevant section below according to the error message or issue for appropriate solution(s).
Avast or AVG product activation error messages with fixes
My Avast or AVG product is asking me to purchase a subscription again
Suppose your Avast or AVG product is prompting you to purchase a subscription again. In that case, it could be due to either you need to reactivate the product because you have renewed or changed your subscription OR you need to renew your subscription to continue using the product because your paid subscription (or free trial) has expired. In both cases, to resolve the issue, you need first to check the subscription status via your Account as shown in 1] above, and take any necessary actions.
Incorrect code. Please try again or sign in with your Avast or AVG Account
If you have mistyped your activation code, then you’re most likely to get this particular error message. In this case, to resolve the issue, make sure that you have correctly entered your activation code (including hyphens) – better still, you can copy and paste your activation code directly from an order confirmation email.
Please connect to the internet
If your Avast or AVG product cannot connect to the internet to verify your activation code, then you may get this error on your Windows 11/10 device. So, you can fix Network and Internet connection problems on your device to resolve any connectivity issues that might be the culprit here to ensure that your internet connection is working, then try to activate the product again. In the event your computer cannot connect to the Internet at all, you can use the Network Reset feature and see if that helps.
Sorry, our screen didn’t load
If the Avast or AVG Antivirus user interface is unable to load, this error occurs and it’s due to conflicts with Windows services configuration, although your device is still protected. However, in this case, to resolve the issue, you can follow the suggestions for the Avast or AVG product as the case may be.
Sorry, our servers aren’t responding now. Please try again later
When you receive this error message, it’s usually due to temporary problems with the servers and your Avast or AVG product cannot connect to verify your activation code. In this case, you can wait a while before trying to activate your product again. If the issue persists, you can try the suggestions for the Please connect to the internet error message above.
Sorry, something went wrong
If there is a problem with the DNS settings on your Windows 11/10 PC, you will encounter this error. The applicable fix here is to change your DNS settings so that your Avast or AVG product can communicate with the appropriate server. In addition, you may flush the DNS on your device.
Sorry, this code has expired
You will get this error message if the activation code you entered for your product has expired. To purchase a new subscription, click Get another in the error message. If you think your subscription is still valid, then you can follow the steps in 1] above to check the expiration date of your subscription via your account.
Sorry, this code is for a different app. Check the email you received after purchase to download the correct app
If you use the activation code for a different product on another product, you will get this error message. What you need to do here is to confirm which product you purchased either by signing into your Avast or AVG Account linked to the email address you provided during the subscription purchase, click the Subscriptions tile to see a list of the product subscriptions you have purchased. Alternatively, locate the order confirmation email that you received after purchase. Scroll to the Your products section to verify the valid products and platforms.
This code is for a different application. Check your after-purchase email to find out which one you need
Similar to the error message (the suggestion also applies in this case), this error occurs when the activation code you used is for a different product.
Sorry, this code is no longer valid
If your account has been temporarily suspended for violating the terms of your product End User License Agreement, this error will occur. In this case, you need to reactivate your account by contacting Avast Support.
Sorry, we’ve crashed
If the Avast or AVG Antivirus is not running on your PC due to conflicts with Windows services configuration, you will receive this error message. To resolve the issue, apply the fix for the Sorry, our screen didn’t load the error above when the Avast/AVG UI failed to load.
Sorry, you’ve used this code too many times
If you enter the activation code that already has been used on multiple devices on another device, you will see this error message. You can verify how many devices your subscription is valid for by signing into your Avast or AVG Account linked to the email address you provided during the subscription purchase, then click the Subscriptions tile and verify the device limit for the relevant subscription next to Available for. Alternatively, open the order confirmation email that you received after purchase, and scroll to the Your products section to verify the device limit for each product next to Devices.
In the case, you have already reached the device limit, but want to start using the subscription on a new device, you can transfer the subscription from one device to another by first uninstalling the product from the original device, then installing and activating the product on the new device.
Well, this is embarrassing
This error commonly occurs due to the same reason as the Sorry, our screen didn’t load and Sorry, we’ve crashed the error message above. The same fix applies in this case as well.
I hope this post helps you! Otherwise, you will need to contact Avast or AVG Support for further assistance.
How do I fix an Avast error?
Fixing an Avast or AVG error on your Windows 11/10 PC depends on the error message or code or the behavior being displayed by the security software. For example, if Avast or AVG is not installing on your device, assuming you’re running the setup file, it could be the downloaded file is corrupted, a simple fix is to close all other applications and antivirus software that may be running in the background, then download the installer again and retry the installation.
Is it OK to disable Avast?
False positives are possible, resulting in Avast or AVG blocking websites or executables – despite modern heuristics and advanced antivirus tech. Nonetheless, you can easily deactivate antivirus software, including Avast, if the security software incorrectly marks a file as malicious. PC users can also restore quarantined items they know it’s safe and in addition, can add file or process to the security software exclusion list. You can prevent Avast from starting for 10 minutes, an hour, or until you restart your computer.