Windows 10 cannot connect to Internet – Connectivity issues

Windows 10 can’t or won’t connect to the Internet? No Internet connection or access after upgrading to Windows 10?  There have been cases where users upgraded to Windows 10, and then they got no option to connect to the Internet. The connectivity issues are reported mostly on wireless connections. Read this post if you face Internet connectivity or access problems on Windows 10.

Windows 10 can’t connect to Internet

Microsoft attributes the problem to VPN connections present on the computer that was upgraded to Windows 10. In other words, if the computer had an active VPN software during the upgrade, the computer may fail to find Wi-Fi, as the VPN software might cause problems. But that is not the only case. Certain hardware is not compatible with Windows 10, and it might be the cause of the problem where you cannot connect to the Internet after upgrading to Windows 10. The post talks about possible solutions to the problem of No Internet connectivity.

First, make sure Wi-Fi is set to On. Open Settings > Network & Internet > Wi-Fi and move the slider to the On position. Also, make sure that the physical Wi-Fi button on your laptop is turned on.

Also, do the following. Right-click on the Start button to open the WinX Menu. Select Device Manager. Click on the Action tab and select Scan for hardware changes.

Windows 10 can't connect to Internet 1

This will refresh the list.

Wi-Fi is not visible in list of networks after upgrading to Windows 10

Were you using a VPN software while upgrading to Windows 10? If no, the problem could be with the router. Check to see if the router is broadcasting the SSID. To know this:

  1. Type in the browser address bar; the address is to connect to your router
  2. Under Wireless section of the configuration settings, see if there is an SSID and if the box against “Broadcast SSID” is checked; the wordings “broadcast SSID” may be different on different router so check for alternative labels if you can’t find “broadcast SSID” in Wireless section of router configuration page

You may also change the SSID to something else and click on Save to make sure the SSID is visible in the list of networks being displayed when you click the network icon in the Windows 10 System Tray

If you were indeed using a VPN software while upgrading to Windows 10, you would have to remove the VPN virtual card using Windows Registry Editor.

Here is how to remove it using Windows Command Prompt:

Press Windows Key + R to bring up the Run dialog

Type CMD in the Run dialog and press Enter

In the command prompt Window, type or copy-paste the following command and press Enter:

reg delete HKCR\CLSID\{988248f3-a1ad-49bf-9170-676cbbc36ba3} /va /f

Again type or copy-paste the following and press Enter:

netcfg -v -u dni_dne

Reboot the computer and see if the WiFi is listed in the list of networks that appears when you click on the Network Icon in Windows 10 System Tray

Power Cycle the Router

Sometimes, a simple power cycle can fix the issue. Remove the power plug from the router after turning it off. Leave it for few seconds, plug in the power cord, and turn it on. Check to see if the WiFi is now visible in the list of networks.

Internet connection Password Not accepted

Sometimes you find the WiFi but are not able to connect because Windows 10 will not accept the password you enter. To make sure you are entering the correct password, follow these steps:

Right click on WiFi or network icon

Select Open Network and Sharing Center

Click on Change on Adapter Settings

In the Network Properties window that appears, right click on the WiFi connection and click on Status

In the dialog box, that appears, click on Wireless Properties

Click on Security Tab in the Wireless Properties window

Just below the Wireless Security Key label, you will find “Show characters” check box; click on it to see the wireless password

Note down the password and use it to connect to the WiFi

If it still creates a problem, it is better to change the password in Router Configuration Page.

  1. Type in the browser’s address bar
  2. Under the Wireless option, locate the SSID option;
  3. There would be an option saying password or passphrase or something similar; change the password
  4. Click on Save
  5. Close the browser

Reboot and see if you can connect to the WiFi Internet connection.

Read: Site is not loading and you receive a This site can’t be reached error.

Use Windows Network Troubleshooter

Windows 10 Cannot connect to Internet

You can also use the built-in Windows Network Troubleshooter to see what is causing the problem and to fix it automatically. To start Windows Network Troubleshooter, type Network Troubleshooter in the search box next to Start Button. Click on Identify and Repair Network Connections from the list that appears. That will start Windows Network Troubleshooter. The wizard will lead you through steps to troubleshoot the connection problem.

Read: No WiFi after upgrading to Windows 10.

The above explains fix when you cannot connect to the Internet after upgrading to Windows 10 in brief. You might also want to see if the router is supported by connecting using an Ethernet cable. If not, contact your router manufacturer.

See this post if you face Windows 10 Connectivity issues with Hotspots and Wi-Fi adapters.

Additional related posts:

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Anand Khanse is the Admin of, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.