Amazon Prime Video app not working? Error Codes with Solutions

You may notice that the Amazon Prime Video app is not working on your Windows 11 or Windows 10 PC & you may get error codes as well. This post is intended to help you with solutions that you can apply to resolve the issue on your system.

Fix Amazon Prime Video app not working

If the Amazon Prime Video app is not working on your Windows 11!/10 PC, then the following solutions we have presented in no particular order can be applied to have the issue resolved on your computer

Run Windows Store Apps Troubleshooter
Reset the Amazon Prime Video app
Update the Amazon Prime Video app
Check your billing status
Check if Prime Video is down
Check if the device limit has been exceeded
Use Prime Video in a web browser

Let’s see the fixes in detail.

1] Run Windows Store Apps Troubleshooter

You can begin troubleshooting to fix the Amazon Prime Video app not working issue that occurred on your Windows 11/10 PC by running the Windows Store Apps Troubleshooter and see if that helps.

To run Windows Store Apps Troubleshooter on your Windows 11 device, do the following:

Press the Windows key + I to open the Settings app.
Navigate to System > Troubleshoot > Other troubleshooters.
Under the Other section, find Windows Store Apps.
Click the Run button.
Follow on-screen instructions and apply any recommended fixes.

To run the Windows Store Apps Troubleshooter on your Windows 10 PC, do the following:

Press the Windows key + I to open the Settings app.
Go to Update and Security.
Click the Troubleshooter tab.
Scroll down and click on Windows Store Apps.
Click the Run the troubleshooter button.
Follow on-screen instructions and apply any recommended fixes.

2] Reset the Amazon Prime Video app

The next solution you can try is to reset the Amazon Prime Video app. This process will remove information like login details, watch history, and downloaded content from your computer.

3] Update the Amazon Prime Video app

A buggy version of the Prime Video app may be giving you troubles on your Windows 11/10 PC. So, you can manually check and update the Microsoft Store app and see if that solves your problem.

4] Check your billing status

You should check your Prime Video account’s billing status to start with the fundamentals. Your Prime Video account would not function properly on any device, including a Windows PC, if the annual or monthly subscription has expired and not renewed

To perform this task, do the following:

Open the browser on your Windows PC and go to primevideo.com.
Sign in to your Amazon account.
After logging in, click the profile icon at the top-right corner.
Select Accounts and Settings from the options.
In the Account and Settings page, click on Edit on Amazon next to Prime Membership if the payment was not processed.
After the Amazon web page is loaded, click on View Payment Method at the top.
Click on Edit Payment Method at the bottom.
You can either add a new payment method or select a previously added payment method.

Close the browser and open the Prime Video app to check if it works. If not, continue with the next solution.

5] Check if Prime Video is down

Server downtime is yet another reason the Prime Video app might not be functioning properly on your Windows 11/10 computer. If Prime Video servers experience problems with server connectivity or video streaming, you can check on DownDetector to see if the website is down or not.

6] Check if the device limit has been exceeded

The next option you should think about is to see if your Prime Video account’s device restriction has been reached. With your account, you can watch content from Prime Video on up to three devices. Therefore, you should see if your family or friends are viewing the same movie. To see if the issue has been resolved, deregister the device from your Prime Video account.

7] Use Prime Video in a web browser

If none of the fixes have worked, we suggest you try streaming Prime Video through your browser instead.

Read: Amazon Prime won’t load properly in Microsoft Edge

Amazon Prime Video error codes with Fixes

On your Windows 11 or Windows 10 PC, you might be unable to play Prime Video titles, and in addition, you may see any of the following error codes:

1007 | 1022
7003 | 7005 | 7031
7135
7202 | 7203 | 7204 | 7206 | 7207 | 7230 | 7250 | 7251
7301 | 7303 | 7305 | 7306
8020
9003 | 9074

The suggestions presented below can help you fix the errors.

Close the Prime Video app on your device (or your web browser, if you’re watching on your computer).
Restart your computer or connected device.
Ensure that your device or web browser has the latest updates.
Ensure that you’re not using the same account on multiple devices – you can only stream the same title to two devices at a time.
Ensure that any external device is connected to your TV or display using an HDMI cable that is compatible with HDCP 1.4 (for HD content) or HDCP 2.2 (for UHD and/or HDR content).
Pause other Internet activity – especially if other devices are using the network at the same time.
Check your Internet connection. You may need to restart your connected device and/or router.
If you’re able to connect to the Internet on other devices, update your current device’s DNS settings.
If you’re attempting to control a device using Alexa, try to unpair then pair the device again in the Alexa app.
Deactivate any VPN or proxy servers.

Hopefully, this helps you!

Why am I getting an error code on Prime Video?

Errors with signing in are typically brought on by transient connectivity problems. If you are having trouble signing out, you may also sign out from your Amazon Video Settings page on the Amazon website if you’re encountering a problem on your device. Select the Deregister option next to your device under “Registered Devices” once you’ve located it.

Also read: Fix Amazon Prime Video Black Screen issue on PC

What is error code 7105 on Amazon Prime Video?

If you are seeing an error code: 7105 when trying to launch content on Amazon Prime, this is an issue with search results showing for-purchase content as free. if you see error code 5004 on Prime Video. Make sure that the email address and password that you’re using to log in with are correct. If the issues persist, make sure you can log into Amazon with the same details, or visit Forgot Your Password to reset your password.