Windows Update not working, stuck checking or page blank

It is a different thing to find that Windows Updates fail to download or install in Windows. But what can you do if Windows Update or Microsoft Update itself does not work, is stuck checking, or the Windows Update or Microsoft Update page that you open comes out blank. This was a common problem in Windows Vista and earlier, but fewer people see this issue in Windows 10/8/7! Nevertheless, if you do face this problem, you may try these troubleshooting steps, in no particular order. Do remember to create a system restore point first.

windows update icon

Windows Update not working

If Windows Update is not working do the following:

1. The first thing to do is to see if you installed any new software, and if so, try to restore your computer to a prior good time.

2. Clear up your Temporary Files folder, Cookies folder & Temporary Internet File folder, reboot and try again. Best and easy to use the built-in Disk Cleanup utility.

3. Flush the Software Distribution Folder. Run Command Prompt as administrator. In the CMD box that appears on the computer screen, enter the following strings of text, one at a time, and hit Enter.

net stop wuauserv

net stop bits

Now browse to the C:\Windows\SoftwareDistribution folder and delete all the files and folders inside.

If the files are in use, restart your device. After rebooting, run the commands above again. Your Windows Store App needs to be closed, by the way, so do not start it.

Now you will be able to delete the files from the mentioned Software Distribution folder. Now in the Command Prompt windows, type the following commands one at a time, and hit Enter:

net start wuauserv

net start bits

Reboot. If you are using Windows Update, try using Microsoft Updates or vice versa.

4. Run system file checker. If any corrupt system files are found, they will be repaced on reboot.

5. If Windows Update is not working, try this :

Open Internet Explorer > Tools >Internet Options > Security > Click ‘trusted sites’ icon >Click Sites > uncheck ‘Require server verification’.

Then add the following sites :

  • http://*
  • http://*

Click Close > Apply > OK. This is known to help the Genuine Validated Windows, in some cases, but not always.

6. Do also ensure that you have the latest Windows Update Agent installed.

7. Try to re-register the following dlls individually. See how to register & unregister dll‘s if you are not sure how to do it.

  • wuapi.dll
  • wuaueng.dll
  • wups.dll
  • wups2.dll
  • wuwebv.dll
  • wucltux.dll
  • wudriver.dll

Alternatively, open Notepad. Copy-Paste the following command lines into it and save the file using a .bat or .cmd extension.

regsvr32 /s wuapi.dll
regsvr32 /s wuaueng.dll
regsvr32 /s wups.dll
regsvr32 /s wups2.dll
regsvr32 /s wuwebv.dll
regsvr32 /s wucltux.dll
regsvr32 /s wudriver.dll

Double-click the icon of the .bat or .cmd file; a command window will open. Run the commands, and then close. Reboot, and see if Windows Update is working OK.

8. Open IE > Tools > Internet Options > Advanced > Security Settings > Ensure that the two boxes “Enable SSL 2” or “Enable SSL 3” are checked.

9. Note down your error code and visit this excellent Microsoft Resource: Windows Update Support: Error Codes. Search for the solution against your error Code. If you receive Windows Update error 80246008 while downloading updates, you might need to change the Background Intelligent Transfer Service (BITS) or Windows Event Log service settings, and then restart each service. Go here to see the Complete Master List of Windows Update Error Codes.

10. If you are recovering from a malware attack, you may also want to have a look at your Hosts file. Some malware programs may modify the host’s file to control DNS name resolution. Remove ALL entries for Windows Update and Microsoft Update from your Hosts file situated at C\Windows\system32\drivers\etc\hosts.

11. Use our Fix WU tool and see if it helps. It re-registers all the dll, ocx and ax files required for the proper functioning of Windows Update.

12. Use the Windows Update Troubleshooter from Microsoft. It resets Windows Updates settings to defaults.

You can either remove any lines that contain entries for Windows Update or for Microsoft Update OR you can just place the number sign # before or in front of any line that contains “microsoft” and “update”. HostsMan is a good freeware utility to help you manage your hosts file.

Windows Update page blank

Windows Update not working

If when you open Windows Update from the Control Panel, you get to see a blank white page, you might want to re-register the following DLL files. It has been known to work. Open Run as administrator, type the following, one after the other and hit Enter.

regsvr32 jscript

regsvr32 vbscript

regsvr32 /i mshtml

Hopefully, this helps!

As we mentioned earlier, you may want to see this post if Windows Updates fail to download or install.

Post dated 2008, ported from WinVistaClub, updated and posted here.

This post on what to do if Turn Windows Features on or off blank may also interest some of you.

Posted by on , in Category Windows with Tags
Anand Khanse is the Admin of, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.