Turn Windows Features on or off is blank or empty

If you try to access the Windows Features or the Turn Windows Features On or Off, through, the Control Panel or by simply typing optionalfeatures.exe in your start search box, the following dialogue box is expected to open. But if it is blank or empty, this post will help you troubleshoot the issue.

Windows throws up funny errors sometimes. You click open Control Panel, click open Program & Features and go on to turn Windows features on or off. While on a normal day you will see options to turn on or off, Windows features like Hyper-V, Internet Explorer, IIS, Media features, .NET Framework, etc, I am sure you will be surprised if you were to find the window blank or empty!

turn windows features on or off blank

While this could happen on very rare occasions, you should know how to fix it if you or your friend’s computer were to ever face this problem.

Windows Features dialog box is blank

We have seen what to do if the Windows Update page is blank or the Control Panel is blank. In this post, let’s see the potential solutions to this problem.

The Windows Features or the Turn Windows Features On or Off  box of the Control panel, lets you turn off or turn on several features of the Windows operating system. Turning off a feature does not uninstall the feature – nor does it free up disk space. It only disables the feature.

Turn Windows Features on or off blank

1]  See if a System Restore helps you. Else Run sfc /scannow or System File Checker to replace corrupted Windows system files.

2] Create a new administrator account and see if it resolves the issue.

3] Make sure the Windows Modules Installer service Startup status is set to Automatic and it is currently running. To do this, type services.msc in Run box and hit Enter to open the Services Manager. Look for Windows Modules Installer and check its status. Double-click on it to change its Properties if required. This Windows Service, enables installation, modification, and removal of Windows updates and optional components. If this service is disabled, install or uninstall of Windows updates might fail for this computer.

4] Open an elevated command prompt, type the following and hit Enter:

reg delete HKLM\COMPONENTS /v StoreDirty

But this may or may not work for all.

5] If this Turn Windows Features On or Off box appears completely blank, it is quite possible that the Component Store that contains information about Windows components has been corrupted – so see if fixing this corruption helps you. While one can use the CheckSUR tool to resolve this issue, the way it works in Windows 8/10 is different, says TechNet. The Inbox Corruption Repair in Windows 8/10 and Windows Server brings the functionality of CheckSUR into Windows.

To repair the Component Store corruption open an elevated command prompt and run the following command, and restart your computer:

DISM /Online /Cleanup-Image /RestoreHealth

If things work for you, you will be able to see the Turn Windows features on or off populated with the options.

turn windows features on or off

If nothing helps, you may have to Repair Install Windows 7 or Refresh Windows 8 or use the Refresh Tool for Windows 10.

Hope something helps!

Posted by on , in Category Windows with Tags
Anand Khanse is the Admin of TheWindowsClub.com, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.


  1. vagner

    i have a problem here… turn windows features on/off shows everything but windows media features plus tab

  2. Hmm… maybe your version of Windows does not have these features …

  3. Stan Parker

    no, more like malware grey’ed them out, or even took them out of the system entirely… backup user profile, reinstall windows 7 x64 ult. and next time be sure hardware based DEP is on for ALL so windows 7 does not go corrupt due to malware ruining system files/ modules/ components datablocks data… plain and simple, and might be fab idea to encrypt w/ bitlocker in the whole friggin god like process, cheers Peace ~N~ power filled Great PC Times~!!~

  4. Stan Parker

    if it is Windows 8 without the added windows media code to enable and install it, then it would not have it, It’s an add-on in windows 8 * version specific add-on code key needed, cheers! http://www.facebook.com/stanleydeanparker

  5. HappyPCUser

    This worked and enabled me to install an important update I’ve been having trouble installing for months. Thank you so much!!

  6. Suman uniyal

    Turn Windows Features on or off blank & Windows update NIL…. Same Problem……. but no solution.

  7. SK

    Same issue, non of the above worked !
    If the expert solution to this is “reinstall” your windows, I am afraid I will not reinstall windows (and that is never again). So, here is your opportunity windows gurus and MVPs, your opportunity to no loose one (more) windows user ;).

  8. Ooops_6805

    I have a Window 10 laptop (Windows 10 from the factory and “not an upgrade) that cannot see a MacBook Pro on the Network/Workgroup. All devices (Windows 10 Desktop and Windows 10 AIO both upgrades from Windows 7/8, a Windows 7 desktop, and Windows 8 Laptop) all see one another including this Windows 10 Laptop. btw. . .Lenovo Y700-15ISK.
    Please don’t suggest that I make adjustments to the OS X as I have been down that trail so much I could teach the course.
    Any suggestions. . . .including a way to wipe out the Windows 10 security and/or network settings and start over?

  9. Mark

    Thanks. That solved the issue for me.

  10. sdadasda

    how can i fix windows on or off blank….

  11. Leonardo da Silva Brito

    The third option solved my case, thank you!!!

  12. Jerome Gorden


  13. trxr

    I had this problem, and it seems to have been due to Windows 10 nagging me to install an update I wasn’t ready for. I have automated updates disabled via GPEdit.

    I couldn’t restart the Windows Modules installer service – the option wasn’t available. So I ran Task Manager, found TrustedInstaller.exe in the Details list, and killed that. After that, I was able to restart the Windows Modules Installer service, and the Windows Features applet opened successfully with everything visible.

    THEN I was able to remove SMB 1.0!

  14. Ana

    Worked for me too, thank you so much!

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