A PC user reported an issue whereby when a Samsung Odyssey VR headset is connected to the Windows computer, the display screen can show the VR image but then the headset shows a black screen with nothing. In addition, launching the Mixed Reality Portal app throws a Something went wrong error. The user also reported hearing a repetitive sound. If you’re faced with a similar issue, you can try the solutions in this post to resolve the issue. These solutions could apply to MR headsets of other companies too.
How do I install Windows Mixed Reality?
PC users that want to install or set up Windows Mixed Reality on their device can simply insert the HDMI cable on the WMR headset into the HDMI port in your PC’s graphics card. Insert the USB 3.0 cable on the WMR headset into your PC’s USB 3.0 Port – the Windows Mixed Reality app will automatically launch.
Why does my VR headset go black?
There are a number of potential reasons why your PSVR headset can go black; including, the headset is turned off, the headset was turned off and back on while out of view of the PS4 Camera. The in-game recalibrate option was used, but the front of the PSVR headset wasn’t completely in view of the camera.
Windows Mixed Reality headset shows Black Screen
If you’re faced with this issue on your Windows 11 or Windows 10, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.
- Uninstall update
- Update graphics adapter drivers
- Use USB 3.0
- Turn off G-Sync/V-Sync
- Perform System Restore
- Reset Windows
Let’s take a look at the description of the process involved concerning each of the listed solutions.
1] Uninstall update
If you started experiencing the issue on your Windows device after a recent update, you can uninstall the update and see if the issue is resolved. If not, try the next solution.
2] Update graphics adapter drivers
This solution requires you to update your video/graphics card driver – you can do so either by updating the graphics adapter drivers manually via the Device Manager, or you can get the driver updates on the Optional Updates section under Windows Update. You may also download the latest version of the driver from the video card hardware manufacturer’s website.
3] Use USB 3.0
You may encounter the issue at hand if you plug into the USB 2.0 port. In this case, you can use the USB 3.0 headset cable instead or plug in the headset into a USB 3.0 port on your Windows PC – Windows will now detect it as the new device and the WMR Portal should start to work.
4] Turn off G-Sync/V-Sync
This solution requires you to disable G-Sync or V-Sync, whichever that’s running on your graphics card. If the issue persists, proceed with the next solution.
5] Perform System Restore
If up until now, your Windows Mixed Reality headset was working correctly on your PC, it’s entirely possible that the issue was facilitated by a change that your system has gone through recently that you’re unaware of. In this case, you can restore your system to an earlier point prior to when the issue started.
To perform System Restore on Windows 11/10 computer, do the following:
- Press Windows key + R.
- In the Run dialog box, type rstrui and hit Enter to open up the System Restore Wizard.
- On the System Restore screen, click Next to advance to the next window.
- At the next screen, start by checking the box associated with Show more restore points.
- Next, select a point that has an older date than the one in which you first started to notice the error.
- Click Next to advance to the next menu.
- Click Finish and confirm at the final prompt.
At the next system startup, your older computer state will be enforced.
If the issue is still unresolved, try the next solution.
6] Reset Windows 11/10
Any of these solutions should work for you!
How do I fix a black screen with Oculus?
The Oculus black screen of death can occur if the batteries are dead or don’t have a sufficient level of charge. Stuck or interrupted firmware updates can also result in a black screen. And, if the firmware is corrupt, or the hardware itself is damaged, that can also cause a similar black screen problem. Amongst other Oculus issues, you can easily fix the black screen.
How do I reset Windows Mixed Reality?
The Windows Mixed Reality does not include a single button you can press and hold down to reset your headset. However, uninstalling the WMR Portal app and then reinstalling the app will effectively revert your system to a state where your Windows 11/10 PC thinks you’ve never used WMR before. To perform the WMR reset, ensure your WMR headset is disconnected from your PC and ensure the WMR Portal app isn’t running.