Some PC users are reporting the issue whereby when trying to launch or install certain games or apps via Microsoft Store on specifically Windows 11, they receive the error message Path cannot be traversed due to untrusted mount point. This post provides the most suitable solutions to this issue.
What is a mount point?
A mount point is a directory in a file system where additional information is logically connected from a storage location outside the operating system’s root drive and partition. Technically, Windows Store games and apps apparently only run if they’re on the system drive; anywhere else is the untrusted mount point.
Path cannot be traversed due to untrusted mount point
If you’re currently getting the error message Path cannot be traversed due to untrusted mount point when you try to install apps from Microsoft Store on your Windows 11 PC, you can try our recommended solutions below in no particular order to resolve the issue on your system.
- Run SFC and DISM scan
- Run ChkDsk
- Run Windows Store Apps Troubleshooter
- Reset Microsoft Store cache
- Reinstall the game or app
- Change where new content is downloaded or saved
- Reset Windows 11
Let’s take a look at the description of the process involved concerning each of the listed solutions.
Before you try the solutions below, make sure Windows 11 is updated on your device and see if the error in focus reoccurs. But, if the error started after a recent Windows update, you can perform System Restore or uninstall the update – if neither is an option you want to explore first, you can proceed with the solutions below.
1] Run SFC and DISM scan
It’s possible you’re dealing with corrupt system files which is triggering the Path cannot be traversed due to untrusted mount point error on your Windows 11 device. To rule out this possibility, you can run SFC scan and DISM scan and if you get a clean bill of health, you can try launching or installing the game from Microsoft Store as the case may be and see if the error reappears.
The SFC/DISM utility are both native tools to the Windows OS designed to fix corrupt or missing system files or damaged system images.
2] Run ChkDsk
Run the ChkDsk tool and see if that helps. To run Check Disk on your System Drive (C), using the command line, type the following and hit Enter:
chkdsk /f C:
If required, restart your computer.
3] Run Windows Store Apps Troubleshooter
Some affected users reported the issue only occurs with Microsoft Store apps, as exe games launch without issues. In this case, the logical step to take to resolve the issue in hand is to run Windows Store Apps Troubleshooter.
To run Windows Store Apps Troubleshooter on your Windows 11 device, do the following:
- Press Windows key + I to open the Settings app.
- Navigate to System > Troubleshoot > Other troubleshooters.
- Under the Other section, find Windows Store Apps.
- Click Run button.
- Follow on-screen instructions and apply any recommended fixes.
4] Reset Microsoft Store cache
PC users can reset Microsoft Store in either of the two following ways; but keep in mind that by performing this task, all the cache files in Windows Store will be cleared. It will permanently delete the app’s data on your device including your sign-in details.
- Settings app
- Running WSreset.exe command
To reset Microsoft Store via Settings app on your Windows 11 device, do the following:
- Open Settings app.
- Click on Apps > Apps & Features.
- Scroll down to Microsoft Store on the list.
- Click on the ellipsis (three dots} button.
- Select Advanced Options.
- Scroll down and click Reset.
- Exit Settings app when done.
5] Reinstall the game or app
If the app or game is already installed on your system, but you get the error message when you try to launch it, you can uninstall and reinstall the app or game from Microsoft Store.
6] Change where new content is downloaded or saved
Depending on the drive you’re trying to install the game on, this solution requires you to install/save the app to another drive or try creating a new partition on the drive and see if installing to the partition will be successful.
To change where content is downloaded or saved to your Windows 11 PC, do the following:
- Press Windows key + I to open Settings app.
- Click System > Storage.
- Scroll down and click Advanced storage settings to expand the section.
- Now, click Where new content is saved option.
- In the next screen, click the New apps will save to dropdown.
- Now, select the internal drive or external drive per requirement.
- Exit Settings app when done.
If the issue in focus persists, try the next solution.
7] Reset Windows 11
A viable solution to the issue in hand, although as a last resort, is to reset Windows 11. When performing the reset procedure, choose the option to keep your personal files. After the reset procedure completes successfully you be able to install and launch Microsoft Store apps/games on your device.
Read: Please release the power button; We just need a few more seconds to shutdown
What can I do if I get Path cannot be traversed due to untrusted mount point?
Windows 11 users that get the Path cannot be traversed due to untrusted mount point error on their device can try the following suggestions:
- Update Windows
- Run SFC scan
- Uninstall and reinstall the game
Hope this post helps you!