Some Xbox gamers are reporting the issue when playing certain games on console or on Windows 11/10, the game stops or freezes unexpectedly and the screen may go black in some cases – in any case, the error code 0x87e107f9 appears. This post provides the most suitable solutions to fix this error. This error is usually caused by an internet connection problem.
Fix Xbox Error Code 0x87e107f9
If you have encountered the Xbox Error Code 0x87e107f9 on your Xbox Series X|S or Xbox One or on your Windows 11/10 gaming rig, you can try our recommended fixes below in no particular order to resolve the issue on your gaming system.
- Restart Internet and Gaming device
- Check Xbox server status
- Test and resolve Network and Internet connection issues
- Configure Port Forwarding
- Reset gaming device
- Contact Xbox Support
Let’s take a look at the description of the process involved concerning each of the listed solutions.
1] Restart Internet and Gaming device
You can begin troubleshooting the Xbox Error Code 0x87e107f9 on your Xbox console or on your Windows 11/10 gaming rig by performing a quick restart of your internet device as well as your gaming system. Or, PC gamers can hard reboot or force hard or full shutdown to reinitialize the system; and console gamers can power cycle their device as follows:
- Press and hold the Xbox button on the front of the console for approximately 10 seconds to turn off your console.
- Unplug your Xbox from the mains.
- Wait at least 30-60 seconds.
- Once the time elapses, plug your Xbox back into the power outlet.
- Now, press the Xbox button on the console or the Xbox button on your controller to turn your console back on.
This task should clear up any minor system or software glitches that’s preventing internet or network connection. If the issue persists though, you can try the next solution.
2] Check Xbox server status
As the issue in highlight is internet/network-related, you need to rule out the possibility that the issue is at Xbox/Microsoft end. So, you can check the Xbox Live status at support.xbox.com/en-US/xbox-live-status. If the Xbox Live status is all green for all services, but the error reoccurs, you can try to resolve possible Xbox Live networking issues on your PC. On console, you can attempt to fix possible DNS issues that can prevent Xbox Live connection on your gaming device.
Keep in mind the error could be a temporary issue at Xbox end; so, you may need to wait a few minutes and then see if a game freeze occurs when playing on your device. If it does, proceed with the next solution.
Read: Is the website down or not? Free online website monitors to check website status
3] Test and resolve Network and Internet connection issues
This solution intuitively follows if Xbox Live is up and running without issues and you have restarted your gaming and internet device but the error in focus persists. This likely could be network and internet connection issues at your end. In this case, you can test the network connection on your gaming PC as follows:
- Launch the Xbox Console Companion app.
- Select Settings > Network.
- Under Network status, make sure the app says Connected.
Now, if the error still shows and the network status shows connected, you can attempt to fix Internet connection problems on your gaming device to resolve connectivity issues – you may have to perform a Network Reset. And as far as PC internet connection problems go, if you are connected via VPN, we suggest you temporarily disable or disconnect from the VPN software and see if that helps. On the other hand, if you have no VPN in use, consider setting up the service as the issue you are currently facing could be regional.
Console gamers can test network connection on their device as follows:
- Press the Xbox button to open the guide.
- Select Profile & system> Settings > General > Network settings.
- Select Test network connection.
Also, you can check your NAT type and make sure it’s set to Open. Press the Xbox button on the controller, then go to Profile & system > Settings > General > Network settings. Now, under the section that reads, Current Network Status, click on NAT Type and change the caption accordingly.
For gamers that are connected via WiFi, you can simply use a wired (ethernet) connection directly to the router as your internet connection will be considerably more stable. If this works, there may be a problem with the Wi-Fi settings on your gaming device, your router’s firewall settings or port forwarding settings.
Read: How to modify or change your WiFi Router settings
4] Check and Configure Port Forwarding
For Xbox Live to communicate with your gaming device through your network, the following are the ports that must be open:
- Port 88 (UDP)
- Port (3074 (UDP and TCP)
- Port 53 (UDP and TCP)
- Port 80 (TCP)
In basic terms, port forwarding essentially tells your router to drop certain Internet traffic where it might not have otherwise. So, if port forwarding is not configured properly or port forwarding is not working as it should, you’re likely to encounter the issue/error in view – so, you can check which ports are open or blocked, and make sure to open the ports required to establish a connection with Xbox Live.
Read: What is an SMB Port? What are Port 445 and Port 139 used for?
5] Reset gaming device
You may be dealing with system issues other than just internet connection problems, especially if your other devices can connect and stay connected on the same network with your gaming device. In this case, we suggest you reset your Xbox console or reset your Windows 11/10 gaming PC as the case may be and see if the issue in hand will be resolved. During the reset procedure, make sure to select the Reset and keep my games & apps option on your console; and for PC, choose the option to keep your personal files.
6] Contact Xbox Support
At this juncture,if you have tried all the options provided in this post, but the issue is still unresolved, you can contact Xbox Support to know if there are any current in-house issues and if they can be of any additional assistance.
Hope this post helps you!
How do I fix Xbox error code 0x87e5002b?
Amongst other potential fixes, performing a system refresh can fix Xbox error code 0x87e5002b. Do the following:
- Press the Xbox button to open the guide.
- Go to Profile & system > Settings > Network settings > Advanced settings > Alternate Mac address.
- Select Clear.
- While the console is restarting, restart your router.
How do you fix Xbox error code 0x80070c00?
This error means that your console doesn’t have enough system memory to launch the game or open the guide. To fix Xbox error code 0x80070c00, you simply need to force your Xbox console to shut down and then restart it: Hold down the power button on your console for about 10 seconds. This forces the console to shut down.
How do I fix Xbox error code 0x87e50033?
This error may mean that there’s a temporary issue that can be resolved by restarting the game or app. To fix Xbox error code 0x87e50033, try launching the game or app again:
- Press the Xbox button on your controller to open the guide.
- Highlight the game or app you’re trying to launch and press the Menu button.
- Select Quit.
- Wait at least 10 seconds, and then try starting the game or app again.