This guide features different workarounds you can try if the Ubisoft Connect app is not working on Windows 11/10. Ubisoft Connect is an ecosystem for Ubisoft games and helps different players to connect, regardless of the device. The platform is mainly used for playing and updating Ubisoft games. However, like any other application, it also has its own shares of glitches and downtime. Below is a list of all the effective solutions you can try if the Ubisoft Connect app is not working on your Windows PC.
Ubisoft Connect app not working on Windows PC
Here’s are all the working solutions you can go through if the Ubisoft Connect app is not working on Windows PC.
- Restart the system
- Check the internet connectivity
- Update Ubisoft Connect
- Close unnecessary applications from the background
- Turn off the proxy settings
- Flush DNS cache
- Turn off IPv6
- Download the latest driver update
Now, let’s take a look at all the solutions in detail.
1] Restart the system
Before getting into anything technical, restart your PC. As it turns out, there can be a temporary glitch that is stopping Ubisoft Connect from operating seamlessly on your system. And to eliminate any such, the best thing you can try is to restart your system. Do it, and check if the problem is fixed or not.
2] Check the internet connectivity
Internet connection is another basic thing that can interfere with the smooth functioning of the Ubisoft connect app. As you must be aware, Ubisoft connect needs a strong internet connection to offer its services. If you are connected to a weak internet source, or if there’s any problem with your router, it will directly impact the functioning of Ubisoft connect.
So, check your internet connection, and if possible, reset your Wi-Fi router as well.
3] Update Ubisoft Connect
Like any other application, Ubisoft Connect also receives updates at regular intervals. Each update features minor improvements and different bug fixes. Not having the latest version of the app can also be the reason behind the mentioned issue. Thus, update Ubisoft Connect to the newest version to fix the problem.
4] Close unnecessary applications from the background
Ubisoft Connect is a very lightweight application; thus, its graphical performance will not be affected due to background applications. However, these background applications can sometimes conflict with the app’s functioning and cause the mentioned issue. As a solution, disable all the unnecessary background running applications to fix the problem.
5] Turn off the proxy settings
If the proxy server settings are enabled on your Windows PC, you will most likely face the mentioned issue. As reported by users, disabling the proxy server settings solved their problem. So, here’s how to disable the proxy settings on Windows PC.
- Press the Windows + I shortcut key to open the settings menu.
- Click on Network & Internet from the left panel of the screen.
- From the following Windows, tap on Proxy.
- Click on set-up present next to Use a Proxy server.
- Disable the toggle, and tap on save.
That’s it. Check if the problem is fixed or not.
6] Flush DNS cache
The next thing you can try in case the Ubisoft Connect app is not working on your Windows PC is to flush the Windows DNS cache. This is an effective solution you can go through if you face difficulty accessing a particular application or website. Here’s how to flush Windows DNS cache.
To begin with, open Command Prompt in administrator mode.
Type the below-mentioned command, and press enter.
Once the process is complete, you will see the message – Windows IP configuration. Successfully flushed the DNS Resolver Cache.
Now, open the Ubisoft Connect app and check if the problem is fixed or not.
7] Turn off IPv6
The next thing you should try to fix the problem is to turn off the IPv6 settings.
- Open the Run dialogue box by pressing the Windows + R shortcut key.
- Type ncpa.cpl and press enter.
- Right-click on the connected network, and from the context menu, click on the Properties option.
- Uncheck the Internet Protocol Version 6 (TCP/ IPv6) option, and click OK.
Restart your PC, and check if the Ubisoft connect app is working or not.
8] Download the latest driver update
Downloading the latest driver update is another effective solution you can try. You can update the driver using the device manager. Download the latest driver update using the windows optional update feature. Additionally, you can update the driver by visiting the manufacturer’s official website.
Why Ubisoft Connect is not working on Windows PC?
There can be multiple reasons why Ubisoft Connect is not working on your Windows PC. But among all, the primary culprit is outdated app. The problem will also occur due to IPv6 settings, DNS cache, proxy settings, and outdated drivers. It’s very easy to get rid of these problems.
How do I log into Ubisoft Connect?
It’s a cakewalk to log into Ubisoft connect. Navigate to the Connections option > Ubisoft > Connect. Now enter your credentials to log in with your account.