On your Xbox, the error code(s) 80159018 occurs when you try to download your profile or connect to Xbox Live, 0x87DF2EE7 occurs when you try to access content from Xbox Live, and 876C0100 occurs when you try to watch video content on your console. This post provides the solutions affected console gamers can apply to fix these error codes.
Error 80159018 when downloading your profile or connecting to Xbox Live
When you try to download your profile or connect to Xbox Live on your Xbox Series X|S or Xbox One console, you may get the error code 80159018. When this error occurs on your console, it could be either of the following:
- There’s a network issue, either with Xbox Live or with your network connectivity.
- The region you’ve designated in your account doesn’t match the region you’re in.
To resolve this issue on your console, you can apply the solutions presented below.
- Check your network and Xbox Live connection
- Update your Microsoft/Xbox account information
- Delete & redownload your Xbox profile
Let’s take a look at a quick description of the listed solutions.
1] Check your network and Xbox Live connection
As already indicated, if there’s a network issue, either with Xbox Live or with the network connectivity at your end, you’re likely to encounter the error code 80159018. So, you can first check the Xbox Live status at support.xbox.com/en-US/xbox-live-status. If you see any services with alerts, expand the service, scroll down to Notifications, and sign in to receive a message when the service is up and running again.
If the Xbox Live status is all green for all services, but the error in view persists, you can try the suggestions in the guide DNS isn’t resolving Xbox server names to fix the possible issue that can prevent Xbox Live connection when the Xbox console can’t resolve a valid DNS address to connect to the internet.
- Can’t connect: The console is unable to detect or connect to your home network, can’t establish an internet connection, or can’t connect to Xbox Live.
- Poor connection quality: Although the console can connect to Xbox Live, there are connection quality issues, such as poor streaming quality, random disconnects, or slow performance.
2] Update your Microsoft/Xbox account information
This solution requires you to make sure all of your Microsoft account information is current, including the region where you live because if the region you’ve designated in your account doesn’t match the region, you’re in, you’re likely to get this error. So, if you have set up a VPN/GPN on your Wi-Fi router or you have connected an Ethernet cable between your Xbox and VPN-ready PC, you can temporarily disable or disconnect from the service and see if the problem is solved.
If, however, this is not the case, then you can follow the instructions below to update your billing address and payment options online or on your Xbox console. Your payment options include:
- Credit cards, including prepaid credit cards.
- Debit cards (not available in all regions).
- PayPal (not available in all regions).
- Mobile operator billing (not available in all regions).
- Direct debit (Germany only).
To update a payment option or your billing address online, do the following:
-
Sign in to the Microsoft account you want to update at account.microsoft.com.
- Go to Payment & billing.
- Select Payment options or Address book for what you want to do.
- Follow the instructions to add/update your payment option or billing information.
Note: To change your default billing address, you may need to add a new address and then set it as your new default address.
To add or update a payment option on your Xbox console, do the following:
- Press the Xbox button to open the guide.
- Select Profile & system > Settings > Account > Payment & billing.
- Select Add a payment option.
- Choose a payment option.
- Follow the instructions to add or update your payment option.
Note: Payment options can’t be removed until you add a new payment option for a subscription that can be edited.
To remove a payment option on your Xbox console, do the following:
- Press the Xbox button to open the guide.
- Select Profile & system > Settings > Account > Payment & billing.
- In the box that contains your current payment option, select Remove.
- Select Yes, and remove to confirm payment option removal.
Read: Error PI101 when adding or editing a payment option on Xbox
3] Delete & redownload your Xbox profile
This solution requires you to delete your Xbox profile on your console, then clear the system cache and then redownload and re-add your Xbox profile on your gaming device.
Do the following:
- Press the Xbox button on your controller to open the guide.
- Go to Profile & system > Settings > Account.
- Under Account, select Remove accounts.
- Select the account that you want to remove.
- Select Remove to confirm.
- Select Close when done.
You have now successfully removed the Xbox profile on your gaming device. You can now clear the system cache to remove any corrupted data on Xbox and then proceed to redownload and re-add your profile by following these steps:
- Press the Xbox button on your controller again.
- Select Add new in Profile & system.
Note: You won’t be creating a new account when you select this option. You’re just adding your existing profile to the Xbox console.
- Type the email address or phone number you use to sign into your Microsoft account.
- Enter your password.
If you’ve forgotten it, select I forgot my password, and then follow the instructions to recover your account
- Review the privacy statement summary, and then select Next.
- Select your Sign-in and security preferences.
- Check out how you look on Xbox and then select Next.
- Choose your color, and then select Next.
Note: The preference that you’re currently using at home appears with a checked box.
- Press the Xbox button on your controller to return to the Home screen.
- Scroll left from Home, find and select your Gamertag, and then select Sign in.
Now, launch the backward-compatible game once again and see if the issue persists. If so, try the next solution.
Read:
- Xbox Error 80151006, Sorry, this profile can’t connect to Xbox Live on this console
- Error Code 0x8007045D, Xbox Live profiles can’t be downloaded on your Windows PC or Xbox console
Error 0x87DF2EE7 when accessing content from Xbox Live
When you try to access content from Xbox Live on your Xbox Series X|S or Xbox One console, you may get the error code 0x87DF2EE7. When this error occurs on your console, it could be that your Xbox console was unable to load the resource that you requested due to an issue resolving the name of the resource to an IP address.
To resolve this issue on your console, the following suggestions should work for you.
- Wait a while and try again
- Test Xbox Live network connection
- Reset Xbox
1] Wait a while and try again
In most cases, this issue is a temporary connection error. So, you can wait for a while and try accessing the content again from Xbox Live. The content you’re looking for should be available now. If the problem persists, proceed with the next fix but make sure all services are up and running on Xbox Live.
2] Test the Xbox Live network connection
As it appears your Xbox console is unable to establish a connection with Xbox Live, you can run a network test to see if that’s what’s causing this problem by following these steps:
- Restart your network device.
- Press the Xbox button to open the guide.
- Select Profile & system > Settings > General > Network settings.
- Select Test network speed & statistics.
If you see more than 5 percent packet loss after the speed test completes, you may need to troubleshoot your Xbox console network connection. In addition, you can attempt to fix DNS that isn’t resolving Xbox server names when the Xbox console can’t resolve a valid DNS address to connect to the internet.
3] Reset Xbox
If the Xbox Live network is up and your console passed the network test but the error 0x87DF2EE7 isn’t fixed, it would be a good idea to reset your Xbox console as this would resolve any OS or system file corruption. To perform this task, follow these steps:
- Press the Xbox button on your controller to open the guide.
- Select Profile & system > Settings > System > Console info.
- Select Reset console.
- Select Reset and keep my games & apps.
Read: Error 0x80BD0006 when connecting or using Xbox Live features
Error 876C0100 when watching video content on Xbox
When you try to watch video content on your Xbox Series X|S or Xbox One console, you may get the error code 876C0100. When this error occurs on your console, it is usually due to a temporary connection error. The symptoms are similar to that of error 0x87DF2EE7 mentioned above, ergo the same solutions apply here as well – in addition to that, make sure your Xbox is updated.
Read: Error 0xc101ab66 when playing content in the Movies & TV app on Xbox
I hope this post helps! You can contact Xbox support if nothing worked for you here.
Also read: Fix 0x80BD0004, 0x87e50001, 876C0002 Xbox errors
Why is my Xbox not signing into my account?
If your Xbox is not signing into your account, it could be due to a temporary glitch which can be easily resolved by rebooting your Xbox. To do this, press and hold the Xbox button in the center of your Xbox controller to open the Power Center. Select Restart console > Restart. After the console has restarted, try to sign in again.
What is system error E102 00000c01 80070003 on Xbox?
This error message indicates there is an issue with your Xbox system update process. To fix the E102 error, you need to update your console offline. Some users hint that network issues or bad system updates are the major culprits of this error. It could be that previous system files are interfering with the new update files. Also, corrupted data is one of the major causes of this Xbox System Error E102 issue.
Read: How to fix Xbox One startup errors or E error codes
Does factory reset fix Xbox?
If you’re having issues with your Xbox, it’s best practice to try a soft reset and a hard reset first, as these are the easiest, non-invasive, and most common fixes. If the issue persists after a soft and hard reset, you can force a factory reset that will erase all of your saved data but should restore the console to normal working condition.
