Some Xbox gamers are reporting the issue whereby they get the error message Sorry, this profile can’t connect to Xbox Live on this console, Error Code 80151006 when trying to play ceratin games on their Xbox console. This post identifies the potential culprits, as well as provide the most suitable solutions affected gamers can apply to successfully resolve the issue.
The full error message when this issue occurs reads as follows;
Sorry, this profile can’t connect to Xbox Live on this console. Please download it again.
This particular error occurs when the user is trying to play an Xbox 360 backward-compatible game on an Xbox One or Xbox Series X|S console, as the Xbox Live membership is working normally for all users as they can play Xbox Gold Card games and use online features with no issues. This problem seems to be restricted to backward-compatible games that are being launched on newer generation of Xbox console.
The following are the most likely culprits to this error;
- Xbox Live Core Service issue.
- Glitched Temp data.
- Corrupted Local 360 Storage folder.
- Xbox profile stuck in the middle of the signing process.
- OS corruption.
Xbox Error 80151006, Sorry, this profile can’t connect to Xbox Live on this console
If you are getting the error message Sorry, this profile can’t connect to Xbox Live on this console, Error Code 80151006 on your Xbox console, you can try our recommended solutions below in no particular order to fix the error on your gaming device.
- Power-cycle your Xbox console
- Check Xbox server status
- Clear local Xbox 360 storage (for Xbox One)
- Remove and re-add Xbox profile
- Check if the game supports Smart Delivery (for Xbox Series X|S)
- Reset Xbox console
Let’s take a look at the description of the process involved concerning each of the listed solutions.
1] Power-cycle your Xbox console
You can begin troubleshooting to fix the error message Sorry, this profile can’t connect to Xbox Live on this console by power-cycling your Xbox console.
Do the following:
- Press and hold the Xbox button on the front of the console for approximately 10 seconds to turn off your console.
- Unplug your Xbox from the mains.
- Wait at least 30-60 seconds.
- Once the time elapses, plug your Xbox back into the power outlet.
- Now, press the Xbox button on the console or the Xbox button on your controller to turn your console back on.
In the case, you don’t see the green boot-up animation when the console restarts, you can repeat these steps and make sure that you hold the power button until the console completely shuts down.
Try the next solution if the error persists.
2] Check Xbox server status
You may encounter the issue in view due to a temporary problem with the Xbox Live servers, preventing you from playing backward compatible games – this is typically due to there’s a scheduled maintenance period or there’s some kind of unexpected outage issue caused by a DDoS attack or an unexpected problem with the servers in your area/region.
Basically, if the core services are down, your game ownership will not be validated, so you will not be able to play the backward-compatible game. In this case, you can check the Xbox Live status at support.xbox.com/en-US/xbox-live-status and verify if any core services are currently not operational or are functioning with limited capabilities. If all services are up and running, you can try playing the game again. On the other hand, if the servers are down, there isn’t much else you can do other than wait for Microsoft’s engineers to fix the problem – and keep checking the Xbox Status page regularly until you see the server is back online and all services are running.
3] Clear local Xbox 360 storage (for Xbox One)
The error in view can also occur due to some kind of file corruption inside your Local360 Storage folder. This is a hidden folder and can be accessed after you try to launch the backward-compatible game on your Xbox One.
To delete the local Xbox 360 storage on your Xbox One console, do the following:
- Press the Xbox button to open the guide.
- Navigate to the rightmost menu and click on the Settings icon.
- Next, navigate to System > Storage to open System Storage.
- In System Storage menu, select the Clear local Xbox 360 Storage option.
- Follow the prompts to complete the procedure.
- Restart console when done.
After the console reboots, you can try to play the backward-compatible game again and see if the issue is now resolved. Otherwise, try the next solution.
4] Remove and re-add Xbox profile
If there are inconsistencies with the Xbox profile that you’re currently signed in with, you are likely to encounter the issue in hand. In this case, to resolve the issue, you can remove and then redownload and re-add your gamertag/Xbox profile on your gaming device.
Do the following:
- Press the Xbox button on your controller to open the guide.
- Go to Profile & system > Settings > Account.
- Under Account, select Remove accounts.
- Select the account that you want to remove.
- Select Remove to confirm.
- Select Close when done.
You have now successfully removed the Xbox profile on your gaming device. To now redownload and re-add your profile, do the following:
- Press the Xbox button on your controller again.
- Select Add new in Profile & system.
Note: You won’t be creating a new account when you select this option. You’re just adding your existing profile to the Xbox console.
- Type the email address or phone number you use to sign in to your Microsoft account.
- Enter your password.
If you’ve forgotten it, select I forgot my password, and then follow the instructions to recover your account
- Review the privacy statement summary, and then select Next.
- Select your Sign-in and security preferences.
- Check out how you look on Xbox, and then select Next.
- Choose your color, and then select Next.
Note: The preference that you’re currently using at home appears with a checked box.
- Press the Xbox button on your controller to return to the Home screen.
- Scroll left from Home, find and select your gamertag, and then select Sign in.
Now, launch the backward-compatible game once again and see if the issue persists. If so, try the next solution.
5] Check if the game supports Smart Delivery (for Xbox Series X|S)
With Smart Delivery technology on Xbox Series X|S consoles, when purchasing a game, the best version of the game is automatically delivered to your console, regardless of generation – no extra steps required from you. Furthermore, the ability to play digital and disc-based Xbox 360 and original Xbox games on Xbox One has expanded to include Xbox Series X|S and cloud gaming.
To check if you have the Xbox Series X|S optimized version of your game, do the following:
- Go to My games & apps.
- Select See all.
- In Games, select the filter and then under All console types select Optimized for Xbox Series X|S games.
If the game is listed, your game has successfully been upgraded to the best available version. If the optimized version has been released but your game has not been upgraded yet, do the following:
Navigate to My games & apps > See all > Manage > Updates.
The game may be waiting as an available update, which can happen if you don’t have the auto-update games setting enabled on your console.
To find out if the games you own are backward compatible, you can check your game library by following these steps:
- Go to My games & apps > See all > Full library > All owned games,
- Then filter on All console types.
- Select Xbox 360 & Xbox games or Xbox One games.
6] Reset Xbox console
At this point, if nothing has worked for you in resolving the issue in hand, you can reset your Xbox console – make sure to select the Reset and keep my games & apps option when performing the reset procedure.
Hope this helps!
Why does it say my profile cannot play on Xbox Live?
You may receive this message if you do not have an active Xbox Live Gold account, which is required to play multiplayer games online – sign up for an Xbox Live Gold account. If your Xbox Live Gold account expired, you can renew the subscription.
How do you get Xbox Live Gold for free?
Once you earn 7000 points through searches, challenges, and rewards, you can use them to purchase a month of Xbox LIVE. Just go to the Xbox LIVE membership reward page – this is where you’ll claim your free month of Xbox LIVE.
How do I get my 14 day free trial on Xbox Live?
To get your 14-day free trial on Xbox Live, follow these steps:
- After you create a Microsoft account, sign into the Subscription page.
- Select Gold – 1 Month FREE Trial.
- Next, click Add a credit card.
- Enter your billing information, then click Next.
- Follow the prompts to complete the signup process.
Do 12 month Xbox Live codes still work?
Microsoft removed its 12-month Xbox Live Gold memberships online back in July 2020. You can convert your existing Xbox Live Gold membership to the same period of Xbox Game Pass Ultimate through a current promotion. The $1 Xbox Live Gold subscription unlocks online multiplayer, free games, and more – with a one-month membership. A month of Xbox Game Pass is also available for $1.