The Error 0xc101ab66 may occur on your Xbox console when you try playing content in Movies & TV app. This error may mean your video content won’t be available until Xbox Live services are up and running. This post provides the most suitable solutions affected console gamers can apply to resolve the issue.
Error 0xc101ab66 when playing content in Movies & TV app on Xbox
If you have encountered the Error 0xc101ab66 when playing content in Movies & TV app on your Xbox One or Xbox Series X|S console, you can try the recommended solutions below in no particular order to resolve the issue on your gaming system.
- Update Xbox to the latest software version
- Remove old versions of Movies & TV app
- Delete and redownload your Xbox profile
- Uninstall and Reinstall Movies & TV app
- Use Xbox Media Player app
- Contact Xbox Support
Let’s take a look at the description of the process involved concerning each of the listed solutions.
Before you try the solutions below, as a possible quick fix, you can do the following, and after each task see if you can successfully play media on the Films & TV app without issues:
- Check Xbox server status at support.xbox.com/en-US/xbox-live-status then try again if all services are up and running. If you see any services with alerts, expand the service, scroll down to Notifications, and sign in to receive a message when the service is up and running again.
- Test the Xbox network. Press the Xbox button to open the guide. Select Profile & system > Settings > General > Network settings. Select Test network connection. If the connection test is successful, your console will connect to the Xbox network. If the connection test is not successful, make a note of the error message/code to troubleshoot further.
- Quit the Movies & TV app. If the Xbox Live status is all green for all services and network connection on your console is OK, you can quit the app, relaunch it, then try playing your content again.
1] Update Xbox to the latest software version
Your first line of troubleshooting to fix the Error 0xc101ab66 when playing content in Movies & TV app on your Xbox console is to make sure your Xbox is updated to the latest software version because the Movies & TV app was recently updated to run on the latest software version of Xbox. So, to have a seamless experience, you’ll need to be running that to continue enjoying Movies & TV on your console.
To check that you have the latest Xbox software version, do the following:
- Press the Xbox button on your controller to open the guide.
- Select Profile & system.
- Select Settings > System > Updates.
If you see a box showing No update available, you’re running the latest version of the Xbox software. If you see an upgrade available, select the option to continue and upgrade.
2] Remove old versions of Movies & TV app
The issue in highlight may occur if there are older versions of the app after you have upgraded to the latest version of the Xbox software. In this case, to resolve the issue, first launch one of the versions of Movies & TV on your console, and if you see a message telling you that you need an update, you have launched the older version of the app. To remove this old version, do the following:
- Select Cancel on the update screen.
- In your list of apps, select the Movies & TV tile that you previously launched.
- Next, press the Menu button.
- Select Manage app.
- Select Uninstall all from the next screen.
If the Movies & TV app launches without any updates required, you have launched the latest version of the app. Follow the steps above to uninstall and remove any older version of the app.
3] Delete and redownload your Xbox profile
Another identified potential culprit to this error is corrupted Xbox profile. In this case, to resolve the issue, you need to delete and redownload your Xbox profile.
To delete your profile, do the following:
- Press the Xbox button on your controller to open the guide.
- Select Profile & system.
- Select Settings > Account > Remove accounts.
- Select the account you want to remove, and then select Remove to confirm.
To download your Xbox profile, do the following:
- Open the guide on your console.
- Select Add or switch.
- Select Add new.
- Type your Microsoft account email address and password.
- If applicable, read the Terms of Use and privacy statement, and then select I accept to continue.
- Review the privacy settings that you set for your account.
- Select Next.Select the sign-in and security preferences that you want.
- View your gamerpic, and then select Next.
- Select a color for your Home screen.
- Select Next.
- Once complete, press the Xbox button to open the guide.
- Select Home to go to the Home screen.
4] Uninstall and Reinstall Movies & TV app
This is a viable solution that worked for some affected console gamers. To uninstall and reinstall Movies & TV app on your console, do the following:
Note: Your movie collection will not be removed by performing this task.
Do the following:
- Press the Xbox button on your controller to open the guide.
- Select Home to return to the Home screen.
- Next, select My games & apps.
- Select Apps.
- Highlight the Movies & TV tile.
- Press the Menu button on your controller.
- Select Uninstall.
- On the confirmation screen, select Uninstall all.
- Restart console once the app uninstall process completes.
- After the console restarts, scroll right to the Store area.
- Select Movies & TV.
- Select My movies & TV.
- Select Install to download and install the Movies & TV app.
After the app installs, check if the error code reappears when you play content with the app. If so, try the next solution.
5] Use Xbox Media Player app
This solution requires you to instead use the Xbox Media Player app to play your media on your console. Alternatively, you can download, install and use any other media player on your console.
Do the following:
- Launch the Xbox Store.
- Head to My Games & Apps > Apps > Find more in the Xbox Store.
- Search for media player and install the Xbox Media Player app.
- Or search for DVDFab Player 6 or Blu-ray Player or VLC and install on your console.
On the unlikely event you might still be receiving the same error code on these other media players, you can try the next solution.
6] Contact Xbox Support
At this point, if you have exhausted all the suggestions provided in this post, but the issue is still unresolved, you can contact Xbox Support and see what useful assistance they can render to fix the error.
Any of these solutions should work for you!
Why won’t Movies and TV install on my Xbox?
There could be a number of reasons why the Movies & TV app won’t install on your Xbox console, including internet connectivity issues, corrupt Store cache etc. Generally, to fix the issue, you can delete your profile and download it again. Also, you can test internet connection on your console and as well clear the Xbox Store cache.
What app plays movies on Xbox?
The Movies Anywhere app is now available on the Xbox One, Xbox Series S, and Xbox Series X. The app supports 4K, HDR 10, Dolby Vision, and Dolby Atmos. Movies Anywhere allows you to bring together films that you’ve purchased across several services.
