If you encounter the Error 0x80246016 when you try to install or update the Movies & TV app (aka Films & TV app) on your Xbox console or Windows 11 or Windows 10 gaming PC, then this post is intended to help you with the most suitable solutions you can apply to successfully fix the error on your gaming device. The error means there has been a network interruption.
Error 0x80246016 installing or updating Movies & TV app on Xbox or PC
If you have encountered the Error 0x80246016 while installing or updating the Movies & TV app on your Xbox Series X|S or Xbox One or Windows 11/10 PC, you can try the recommended solutions below in no particular order and see if that helps to resolve the issue on your device.
- Pause or Cancel and retry the app installation
- Restart gaming device
- Check Network and Internet connection
- General fix for Microsoft Store apps not downloading, installing or updating on PC
- Contact Xbox Support
Let’s take a look at the description of the process involved concerning each of the listed solutions.
As the error indicates network interruption, before you proceed with the solutions below, you can wait a while and check the Xbox Live status at support.xbox.com then try updating the app again if all services are up and running.
1] Pause or Cancel and retry the app installation
You can begin troubleshooting to fix the Error 0x80246016 while installing or updating the Movies & TV app on your Xbox console by pausing or canceling and then retrying the app installation.
To pause and retry the app install, do the following:
- Press the Xbox button to open the guide.
- Open My games & apps.
- Highlight the Movies & TV tile.
- Press the Menu button.
- Select Pause installation.
- Wait at least ten seconds, and then try to install the Movies & TV app again.
If the error reappears, try canceling the app install process.
To cancel and retry the app install, do the following:
- Press the Xbox button to open the guide.
- Select Home.
- Select My games & apps.
- Select Queue.
- Under Queue, highlight the Movies & TV installation.
- Press the Menu button on your controller.
- Select Cancel.
- Now, search for the app in the Microsoft Store, select the app, and then select Install.
The app should be able to install on your console without the error. If not, try the next solution.
2] Restart gaming device
This solution requires you to restart/power cycle your Xbox console or restart your PC as the case may be. You can as well restart/power cycle your internet device (modem/router) and make sure your router or modem firmware is updated (refer to the product manual).
To restart your Xbox, do the following:
- Press and hold the Xbox button on the controller to launch the Power center.
- When the options show, select Restart Console.
- Select Restart and wait until your console finishes the reboot.
To manually power cycle your Xbox console, do the following:
- Press and hold the Xbox button on the front of the console for approximately 10 seconds to turn off your console.
- Unplug your Xbox from the mains.
- Wait at least 30-60 seconds.
- Once the time elapses, plug your Xbox back into the power outlet.
- Now, press the Xbox button on the console or the Xbox button on your controller to turn your console back on.
If the error in view persists after performing this task, you can try the next solution.
3] Check Network and Internet connection
This solution requires you to test the network connection on your gaming device.
To test network connection on your Xbox console, do the following:
- Press the Xbox button to open the guide.
- Select Profile & system > Settings > General > Network settings.
- Select Test network connection.
If there are connectivity issues on your console, you’ll have to troubleshoot further.
For PC gamers, if you’re having Xbox Live networking issues, you’re likely to encounter this issue. So, if the Xbox Live status is all green for all services, but the error in view persists, it’s likely the problem is at your own end. In this case, you can fix Network and Internet connection problems to resolve any connectivity issues on your gaming device. You can also try the Network Reset feature if your computer cannot connect to the Internet at all.
In addition, if your computer is connected to the internet via VPN or proxy, you can uninstall your VPN software and/or remove any proxy server from your Windows 11/10 device and see if that helps.
4] General fix for Microsoft Store apps not downloading, installing, or updating
This solution requires you to apply the general fixes for Microsoft Store apps not downloading, installing, or updating on PC. This includes uninstalling the Movies & TV app (if the app is not updating) and then reinstalling, resetting your Xbox console – but make sure to select the Reset and keep my games & apps option. PC gamers can reset their Windows PC – but choose the option to keep their personal files.
5] Contact Xbox Support
As a last resort, if you have exhausted the solutions in this post but the issue is still unresolved you can contact Xbox Support for assistance.
Hope this helps!
Similar error: Fix Windows Update error 0x80242016
How do I update my Xbox app on my PC?
You can update Xbox app on your PC from Microsoft Store. Open Microsoft Store and go to Library. Microsoft Store Library shows all the apps and games you installed from the Store. To update the Xbox app, click on the Get updates button. After that, Microsoft Store will start updating your apps and games automatically, provided an update is available for them.
Why won’t Movies and TV install on my Xbox?
There could be many reasons why the Movies and TV app is not installed on Xbox on your PC, like a weak or unstable internet connection. We suggest you power cycle your Xbox Console and see if it helps. The problem might also be occurring due to the Xbox services outage. You can check this on the Xbox Status page. You can also try deleting your Xbox profile and adding it again.
All the best.
