Fix 0x80BD0004, 0x87e50001, 876C0002 Xbox errors

On your Xbox console, you may encounter the error(s) 0x80BD0004 when accessing family information, 0x87e50001 when you launch the YouTube app, 0x876C0002 when you try to Pin an Item to Home screen. This post provides the most applicable solutions to each of the error.

Error 0x80BD0004 when you access family information on Xbox

When you try to access your family information or settings on your Xbox Series X|S or Xbox One console, you may get the error code 0x80BD0004. When this error occurs on your console, it may mean that your Xbox console could not connect to the Xbox Live server, and the following text is displayed:

0x80BD0004
DESC_FAMILYUSER_ERROR

To resolve this issue on your console, try the following solutions in the order presented:

1. Check Xbox server status
2. Sign out and sign back into your account
3. Power-cycle or Restart your internet/network device
4. Test Xbox Live connection on your console

Let’s take a look at a quick description of the listed solutions.

1] Check Xbox server status

As with most cases that has to do with Xbox Live, usually the issue is ephemeral because it could be a temporary or transient issue at Xbox end. So, you can wait awhile and then try changing your settings a little later – after you must have checked Xbox Live status at support.xbox.com/en-US/xbox-live-status, and all services indicators shows green; meaning all services are up and running.

2] Sign out and sign back into your account

Your next line of action to fix the error code 0x80BD0004 on your console is to sign out and sign back into your Xbox account. Do the following

• To return to the Home screen, press the Xbox button to open the guide.
• Highlight your gamerpic.
• Select Sign Out.
• To sign back in to your account, press the Xbox button to open the guide.
• Select the profile you want to sign in to, and then sign back in.

Proceed with the next solution if the issue persists.

3] Power-cycle or Restart your internet/network device

Depending on your internet device, refer to the instructions manual or search online with your preferred decision engine on how to power-cycle or restart your modem or router as the case may be. If this action didn’t work for you, you can proceed with the next solution.

4] Test Xbox Live connection on your console

To test Xbox Live connection on your console, do the following:

Error 0x87e50001 when you launch YouTube app on Xbox

When you try to open the YouTube app after having switched from a game to another screen on your Xbox Series X|S or Xbox One console, you may get the error code 0x87e50001. You may encounter this error if the game’s virtual machine hasn’t terminated before you open YouTube app, which requires some of the same resources that the game uses.

To resolve this issue on your console, you can try any of the following solutions:

1. Quit the game and then reopen YouTube app
2. Restart Xbox console
3. Reinstall YouTube app

Let’s take a look at the description of the process involved concerning each of the listed solutions.

1] Quit the game and then reopen YouTube app

To perform this task, do the following:

Error 876C0002 when you try to Pin an Item to Home screen on Xbox

When you try to pin a game or an app to your Home screen on your Xbox Series X|S or Xbox One console, you may get the error code 876C0002. To resolve this issue on your console, you can try either of the following solutions, and then try to pin the item again:

1. Verify that you’re signed into your console
2. Test Internet/Network connection on your Xbox

Let’s take a look at the description of the process involved concerning each of the listed solutions.

1] Verify that you’re signed into your console

To fix the Xbox error code 0x876C0002, you can first verify that you’re signed in to your console – do either of the following:

• If no one is signed in on the console, select Add new, and then follow the on-screen instructions to enter the sign-in info for your account.
• If someone is already signed in on the console, press the Xbox button to open the guide, go to Profile & system > Add or switch > Add new. Follow the on-screen instructions to enter the sign-in info for your account.

Keep in mind that if the Xbox service is unavailable, you won’t be able to sign in until the service is restored.

2] Test Internet/Network connection on your Xbox

To check and test your internet connection on your console, do the following:

• Press the Xbox button to open the guide.
• Select Profile & system > Settings > General > Network settings.
• Select Test network connection.

If the connection test is successful, your console will connect to the Xbox network. If the connection test is not successful, make a note of the error message/code to troubleshoot further using this Xbox guide.

That’s it! Hope this guide helps you; otherwise contact Xbox Support.

Related post(s): Fix Xbox error code 8015DC01 | 0x8b0500B6 | 0x80270300

How do I fix my Xbox error code?

That depends on what action you were performing that triggered the error code. So, assuming you received an Xbox startup error code, a viable solution is to reset your console from the Xbox Startup Troubleshooter. From the Something went wrong screen, use the D-pad and A button on your controller to select Troubleshoot to open the Xbox Startup Troubleshooter.

How do you fix a corrupted update on Xbox One?

To fix Xbox update error on your console, press and hold the Xbox button on the front of the console for approximately 10 seconds. After the console has shut down, unplug the power cord and wait 30 seconds. Plug the console back in and turn it on by pressing the Xbox button. After the console restarts, try installing the system update again.