If you receive the Error Code 0x80BD0006 when you try to connect to Xbox Live or use some Xbox Live features on your Xbox Series X|S or Xbox One console or on your Windows 11 or Windows 10 gaming PC, then this post is intended to help you. In this post, we will provide the most suitable solutions that affected PC gamers and console gamers alike can try to fix the error on their gaming device.
When this error occurs, it may mean that your profile is corrupted. The error can be triggered due to any of the following reasons:
- Incorrect billing information.
- Corrupt profile (which includes not being able to sign in to Xbox Live).
- Possibly network issues.
Error 0x80BD0006 when connecting or using Xbox Live features
Depending on your gaming device, if you have encountered Xbox Error Code 0x80BD0006 when connecting or using Xbox Live features, you can try our recommended solutions below in no particular order and see if that helps to fix this issue on your Xbox console or Windows 11/10 gaming rig.
- Remove and re-add your Gamertag profile
- Check and update your billing information
- Check Internet/Network connection
- Contact Xbox Support
Let’s take a look at the description of the process involved concerning each of the listed solutions.
Keep in mind that this error could be due to a temporary connectivity issue at the Xbox end – so before you proceed with the solutions below, you can wait a while and check the Xbox Cloud Gaming Server Status and then try again if all services are up and running. However, if the Xbox Live status is all green for all services, but you still can’t connect or use Xbox Live features, you can try to resolve possible Xbox Live networking issues that might be the culprit here.
1] Remove and re-add your Gamertag profile
In the case of a corrupted profile, as the Xbox Error Code 0x80BD0006 indicates, to resolve the issue, you can remove and then redownload and re-add your gamertag profile on your gaming device.
Do the following:
- Press the Xbox button on your controller to open the guide.
- Go to Profile & system > Settings > Account.
- Under Account, select Remove accounts.
- Select the account that you want to remove.
- Select Remove to confirm.
- Select Close when done.
You have now successfully removed the corrupted profile on your gaming device. To now redownload and re-add your profile, do the following:
- Press the Xbox button on your controller again.
- Select Add new in Profile & system.
Note: You won’t be creating a new account when you select this option. You’re just adding your existing profile to the Xbox console.
- Type the email address or phone number you use to sign in to your Microsoft account.
- Enter your password.
If you’ve forgotten it, select I forgot my password, and then follow the instructions to recover your account
- Review the privacy statement summary, and then select Next.
- Select your Sign-in and security preferences.
- Check out how you look on Xbox, and then select Next.
- Choose your color, and then select Next.
Note: The preference that you’re currently using at home appears with a checked box.
- Press the Xbox button on your controller to return to the Home screen.
- Scroll left from Home, find and select your gamertag, and then select Sign in.
2] Check and update your billing information
As already mentioned, you may encounter an error in view due to incorrect billing information. This may occur when changing banks, cards or simply if your payment has failed one too many times.
So, in the event Xbox Live is working fine, you can check your billing information and payment options and make sure you have an active subscription.
Your payment options include:
- Credit cards, including prepaid credit cards.
- Debit cards (not available in all regions).
- PayPal (not available in all regions).
- Mobile operator billing (not available in all regions).
- Direct debit (Germany only).
To update a payment option or your billing address online for PC and Xbox, do the following:
-
Sign in to the Microsoft account you want to update at account.microsoft.com.
- Go to Payment & billing.
- Select Payment options or Address book for what you want to do.
- Follow the instructions to add/update your payment option or billing information.
Note: To change your default billing address, you may need to add a new address and then set it as your new default address.
To add or update a payment option on your Xbox console, do the following:
- Press the Xbox button to open the guide.
- Select Profile & system > Settings > Account > Payment & billing.
- Select Add a payment option.
- Choose a payment option.
- Follow the instructions to add or update your payment option.
Note: Payment options can’t be removed until you add a new payment option for a subscription which can be edited.
To remove a payment option on your Xbox console, do the following:
- Press the Xbox button to open the guide.
- Select Profile & system > Settings > Account > Payment & billing.
- In the box that contains your current payment option, select Remove.
- Select Yes, remove to confirm payment option removal.
3] Check Internet/Network connection
This solution requires you to check and test your Internet/Network connection. But, before you do this, restart your gaming PC or Xbox console as the case may be, and as well restart and/or power cycle (refer to the user manual) your internet device (router/modem). Console gamers can power cycle your Xbox by following the instructions in the guide on how to fix Xbox Error 0x82D40003 occurs when you launch a game.
Console gamers, to restart your Xbox, do the following:
- Press and hold the Xbox button on the controller to launch the Power center.
- When the options show, select Restart Console.
- Select Restart and wait until your console finishes the reboot.
After you have restarted your gaming and internet device, you can now proceed to test network connection on your gaming device.
Console gamers can test network connection on their device by following these instructions:
- Press the Xbox button to open the guide.
- Select Profile & system> Settings > General > Network settings.
- Select Test network connection.
If the network connection test fails on the console, then it’s likely the Xbox console can’t resolve a valid DNS address to connect to the internet. So, to rule out this possibility, you can check and fix DNS isn’t resolving the Xbox server names issue that can prevent Xbox Live connection.
PC gamers to test network connection on your computer, do the following:
- Launch the Xbox Console Companion app.
- Select Settings > Network.
- Under Network status, make sure the app says Connected.
You can try the Complete Internet Repair Tool or the Network Reset feature if your Windows 11/10 gaming computer is not connected to the Internet. On the other hand, if the network status shows connected but the issue in hand persists, you can try resolving possible connectivity issues and fix Network and Internet connection problems on your gaming rig. Also, you can flush DNS on your PC and see if that helps.
In addition, if your computer is connected to the internet via VPN or proxy, you can uninstall your VPN software and/or remove any proxy server from your device and see if that helps.
Try the next solution if your gaming device isn’t having any internet/network connection issues but the error is not fixed.
4] Contact Xbox Support
At this point, if the issue is still unresolved after you have tried all suggestions in this post and the Xbox Live status is up and running, you can contact Xbox Support and see if they can provide any useful assistance to help resolve the issue in hand.
That’s it! Hope you find this post helpful.
Related post: Xbox Error 0x97DD001E when connecting to Xbox Live
Why isn’t my Xbox Live working?
If you’re experiencing Xbox Live not working issues on your gaming device, do the following to resolve the issue: Unplug your Ethernet cable, or if you are using Wi-Fi, disable the connection via Settings and power cycle your internet device and also hard reboot your system. You should now be able to reconnect to Xbox Live without issue.
Can’t connect to Xbox Live but the internet is working?
If you can’t connect to Xbox Live but the internet is working just fine on your Windows 11/10 gaming PC or Xbox console, you can try the following suggestions to resolve the issue: Unplug the network cable from your gaming device. Inspect the cable’s connector and the gaming device’s ethernet port to make sure that they are clean and free of debris. Plug the cable back in, making sure it clicks into place. Also, try connecting via WiFi.
