Cannot download or install Apps from Windows Store in Windows 10

The other day I was trying to install an application on my Windows PC, but it failed. If Windows Store apps are not downloading or installing on your Windows 10/8 computer here are a few things you could try to make the apps will download or install successfully. This post will even help you if it installs about 50% and then just gets stuck there – with or without an error code being displayed. The error message could be something like:

Something happened and this app couldn’t be installed. Please try again.

error

Cannot download or install Apps from Windows Store

After hours of research I found that the solution to the problem was rather simple, and so I thought of sharing it here. There are multiple reasons why this could happen. I’ll list all of them are so that you can try each option and see which one works for you.

1] Windows Firewall is disabled

It seems like, if the Windows Firewall is disabled, you will not be able to install the application from Windows Store. So the first thing you have to check is whether the Windows Firewall is turned off or not. To access type in Firewall in Start Search, and click on the result to open it. You could also navigate it as follows – Control Panel\All Control Panel Items\Windows Firewall. Here you have to make sure that it is turned on.

If some strange reason you’re unable to turn on Windows Firewall, open Services Manager and check if the Windows Firewall service is stopped. Type services.msc and click on Services, and look for Windows Firewall. Now make sure that the service is set to Automatic and Started.

2] Incorrect Date & Time

If you have incorrect Date and Time set on your computer, you’ll have issues installing applications from Windows Store. You may even receive a message:

The time setting on your PC might be incorrect. Go to PC settings, make sure the date, time, and time zone are set correctly, and then try again.

So make sure you have the correct date, time. You can change it from Regional Settings from the Control Panel.

3] Licensing on Windows Store is not synced

If the licensing on the Windows Store is not synced properly, you will not be able to install apps on your Windows computer. To manually sync it:

  • Go to Windows Store
  • Press Windows Key + C
  • Open  Settings
  • Select App Updates
  • Sync Licenses

Now reboot the system and try to download again.

4] Change your Internet connection and see

Change your Internet connection and see. For some strange reason, this has been known to help. So if you are using a cabled broadband connection, use a WiFi and see – or vice versa.

5] Reset Windows Store cache

You may reset your Windows Store cache and then try to download or install the app.

5] Run the Troubleshooters

The Windows 10 Store Apps Troubleshooter is a great built-in tool from Microsoft which can help you with apps installation problems. You may want to run that and see if that helps. This automated tool will help you if your Windows 10 Store is not working.

6] Reboot in Selective Startup mode

To reboot the system in Selective Startup or Clean Boot State.

  • On Desktop press Windows + R. This opens the run window
  • Type in MSConfig and press Enter
  • Under General tab uncheck on “Load Startup items.”
  • Under Services tab check on “Hide all Microsoft services” and click on Disable all
  • Now reboot the system and try to install it again

7] Refresh Windows 10/8 PC

To Refresh the PC also referred to as Repair Install,  you can follow this article on how to Refresh Windows 10 or Refresh Windows 8.

TIP: This post will help you if you are unable to update Windows Store apps.

We have already written a few articles that will help you troubleshoot Windows Store app problems:

  1. Windows Apps Troubleshooter
  2. Error 0x80073cf9 While Installing Apps From Windows Store In Windows
  3. Error Code 0x8024600e When Trying To Install Or Update Windows Store Apps
  4. Random Windows App Crashes & Freezes
  5. Windows Store apps crashing in Windows, by performing Clean Uninstall using PowerShell
  6. Reset Windows Store Cache in Windows
  7. Windows apps not working – Repair Windows Apps
  8. Windows Tiles are not working.
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Shyam aka “Captain Jack” is a Microsoft MVP alumnus and a Windows Enthusiast with an interest in Advanced Windows troubleshooting. Suggestions made and opinions expressed by him here are his personal one’s and not of his current employers. He blogs at captaindbg.com.