Use Microsoft 365 Network Connectivity Test Troubleshooter to fix connectivity problems

If your Microsoft 365 apps, such as Word, Excel, OneDrive, Outlook, etc., fail to connect to the internet or Microsoft’s network, you can use the Microsoft 365 Network Connectivity Test Troubleshooter to fix the problem. It uses the Get Help app to run the troubleshooter and fix the issue on your computer.

Use Microsoft 365 Network Connectivity Test Troubleshooter to fix connectivity problems

To fix Microsoft 365 network connectivity problems in Windows 11/10, you can use the Microsoft 365 Network Connectivity Test Troubleshooter. This troubleshooter measures connectivity between your device and the internet, and from there to Microsoft’s network. 

First, open the Get Help app on your computer and search for Microsoft 365 Network Connectivity Test using the search box.

Alternatively, you can click here to open the Microsoft 365 Network Connectivity Test Troubleshooter directly.

Click the Yes button to give your consent and the Troubleshooter will start running.

Following that, it takes a few moments to scan everything and show you a result.

Depending on the problem detected, you will be shown various solutions that you can follow.

Let us know if you find the troubleshooter useful.

An issue occurred error in Microsoft 365 Network Connectivity Test Troubleshooter

To fix A issue occurred while running the Microsoft 365 Network Connectivity Test troubleshooter, restart your PC and router and try again once. If it does not help, reset the Get Help app and see if it works.

Related:

• Microsoft 365 Activation Troubleshooter will fix Office subscription activation issues
• Microsoft 365 Uninstall Troubleshooter will help uninstall Office
• Use Microsoft 365 Sign-in Troubleshooter to fix sign in problems
• Microsoft 365 Inventory Scan Troubleshooter can generate system scan report
• Use Microsoft 365 Setup Troubleshooter to fix Office installation problems

How do I fix connectivity issues in Windows 11?

To fix the network connectivity issues in Windows 11, follow these solutions:

• Check the Ping status using Run or Command Prompt.
• Check if the website server is down or not.
• Verify network settings, including preferred DNS server, Alternate DNS server, Subnet mask, etc.
• Flush DNS.
• Reset the network settings.
• Change the internet source irrespective of mobile tethering, ethernet, Wi-Fi, etc.
• Contact your ISP.

How to solve Unidentified network problem in Windows 11?

To solve the Unidentified network problem in Windows 11/10, follow these solutions:

• Check your DNS server.
• Update network card drivers.
• Restart your Wi-Fi router or modem.
• Set a static IP address.
• Verify your network adapter. If there are some issues, it is recommended to use a third-party or external network adapter.
• Change the Ethernet cable and port (if possible).
• Try Wi-Fi on other devices. If it works, reset your network settings on the faulty device.
• Update your router’s firmware.
• Disable MAC Address filtering.

Read: Microsoft Remote Connectivity Analyzer: Troubleshoot Office 365 apps & services issues.