A Microsoft account allows you to sign in to a wide range of Microsoft 365 apps and services using a single email and password. However, at times, you may encounter issues signing in to these apps. Microsoft 365 sign-in troubleshooter is a built-in troubleshooter that helps identify and resolve common issues when you can’t sign in to Microsoft 365 on your Windows 11/10 PC.
Use Microsoft 365 sign-in troubleshooter to fix sign-in issues
To use Microsoft 365 sign-in troubleshooter to fix Microsoft 365 sign-in issues on your Windows 11/10, follow these steps:
Type ‘Get Help’ in the Windows Search bar and click Open next to the Get Help app. Type “Sign in to Microsoft Office” and press Enter. This will launch the Microsoft 365 sign-in troubleshooter within the Get Help app.
You can also click this link to launch the troubleshooter directly.
The troubleshooter will ask for your consent to run the automated test. Click Yes to continue.
The troubleshooter will start running. When prompted, select a Microsoft account, and wait a few minutes for the troubleshooting process to complete. The troubleshooter attempts to identify and fix sign-in issues associated with the selected account.
Once the troubleshooting process finishes, you will see a Success or a Failure message. If you see a Success message, verify if your sign-in issue was resolved.
If you see a Failure message, select Continue to proceed further.
Next, the troubleshooter will ask you to enter the email address or mobile phone number you’re trying to sign in with. It will then check the details you provide and tell you what you need to do if it detects a problem with your account. If it doesn’t detect any problem, it will guide you through how you can help yourself.
Under More help, you’ll find links that redirect you to the Microsoft Support Community for additional troubleshooting.
You may also click the Contact Support button to get in touch with a Microsoft agent for tailored assistance.
I hope you find this useful.
Related:
- Microsoft 365 Activation Troubleshooter will fix Office subscription activation issues
- Microsoft 365 Inventory Scan Troubleshooter can generate system scan report
- Microsoft 365 Uninstall Troubleshooter will help uninstall Office
- Use Microsoft 365 Setup Troubleshooter to fix Office installation problems.
How do I fix a Microsoft account sign in error?
Make sure you’re using the correct username and password and that your keyboard layout hasn’t been changed accidentally. Also, confirm that your account isn’t locked. If the issue persists, use the Microsoft 365 Sign-in troubleshooter described in this post. This tool often helps resolve sign-in issues without the need to contact support.
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