Are you unable to install some apps in Microsoft Store, and you see This app will not work on your device error message? Some Windows users keep seeing this error message with an exclamation mark on app pages in Microsoft Store. As a result, they can’t install the required app from Microsoft Store. The error message is shown even when the app is compatible with the device.
This error message could be caused if your PC is unable to meet the system requirements for the app. However, an outdated Microsoft Store or a corrupted Store cache can also cause this error. Disabling Windows features like, say, the Hyper-V feature can also trigger the same error message for some apps. Another reason for this error might be the old and corrupted Microsoft Store cache.
This app will not work on your device Microsoft Store in Windows 11
If you are experiencing the error message “This app will not work on your device” for some apps on Microsoft Store in Windows 11/10, here are the solutions you can use:
- Run Windows Store Apps troubleshooter
- Update your Microsoft Store.
- Enable Hyper-V or the required Windows Feature
- Reset the Microsoft Store cache.
- Restart the Application Identity service.
- Perform the SFC and DISM scans.
- Download the desktop software from the official website.
Before you begin, restart your computer and router and see if that makes the problem go away.
1] Run Windows Store Apps troubleshooter
If restarting your PC doesn’t work, you can try running the Windows Store Apps troubleshooter and see if it can fix issues related to Microsoft Store. To do that, follow the below steps:
- First, open Settings using Win+I, go to the System tab, click on the Troubleshoot option, and then press the Other troubleshooters option.
- Now, look for the Windows Store Apps troubleshooter and click the Run button associated with it.
- Let Windows check for problems associated with Microsoft Store and other apps.
- It will then show you the detected issues and recommended fixes. You can apply a suitable fix and check if the issue is gone.
2] Update your Microsoft Store
The “This app will not work on your device” error will likely occur when your Microsoft Store is not up-to-date. So, update Microsoft Store and see if you can install apps without this error.
To update Microsoft Store in Windows 11, open the Store app and go to the Library tab from the left-side pane. Now, click on the Get updates button and then press the Update all button to update all your Microsoft Store apps. Once done, restart your computer and check if the error is fixed.
3] Enable Hyper-V or the required Windows Feature
Windows Subsystem for Android depends on Virtualization. So, you might face a “This app will not work on your device” error on certain apps like Amazon Appstore on Microsoft Store if the Hyper-V function is disabled on your computer. Hence, in that case, enable Hyper-V on your PC and see if the error is resolved.
Here’s how to enable the Hyper-V feature:
- First, open the Control Panel from Windows Search.
- Now, click on the Programs category and press the Turn Windows features on or off option.
- Next, tick the checkboxes associated with the Hyper-V, Virtual Machine Platform, and Windows Hypervisor Platform options.
- After that, press the OK button to apply new settings and reboot your computer.
Similarly, you will have to enable the Windows Feature that may be required by the app to function.
4] Reset the Microsoft Store cache
Another thing you can try to fix this error is to reset the Microsoft Store cache on your computer. It might be bulked or corrupted Store cache which is why you keep getting this error message for apps on Microsoft Store. Hence, if the scenario applies, you can clear the Store cache and relaunch it to check if the problem is resolved. Here’s how:
- First, open the Run command box using Win+R.
- Now, type “WSReset.exe” in the box and press the Enter button.
The Microsoft Store cache will be deleted now. Check if the problem is resolved now.
5] Restart the Application Identity service
You might experience this error if the Application Identity service is not running or is stuck in a limbo state. So, you can start/restart the Application Identity service on your PC to see if it helps. Here are the steps to do that:
- First, open Run using Win+R and enter services.msc to open the Services app.
- Now, select the Application Identity service and click on the Start button. If it is already running, press the Restart button.
- Next, right-click on the service, select the Properties option, and set the Startup type to Automatic.
- After that, press the Apply > OK button to apply new settings.
6] Perform the SFC and DISM scans
If the error message still displays for apps in Microsoft Store, it might be system corruption leading to such errors. So, if the scenario applies, you can try fixing system files by performing an SFC scan followed by a DISM scan. For that, open the Command Prompt with administrator rights and enter the below command:
Once the above command is executed, check if the error is resolved.
If not, reopen Command Prompt and enter the below DISM scan command.
Dism /Online /Cleanup-Image /RestoreHealth
See if running the above commands help.
7] Download the desktop software from the official website
In case you are unable to fix the error using any of the above solutions, you can use the official website to download and install its desktop version. Most developers provide an alternate desktop version you can download from their official websites. So, visit the website, look for the latest download for your app, and download the installer. You can then run the installer to install it on your computer.
How do I fix Windows Store Apps not working?
If Microsoft Store is not opening or working on your PC, make sure you have installed the pending Windows update. Additionally, check if you are facing an internet connectivity issue. Wrong date, time, and region settings can be another reason why you are unable to open Microsoft Store. So, ensure that the correct date and time settings are configured on your system. You can also reset the Microsoft Store cache using WSReset.exe to fix the issue.
Why can’t I download apps from Windows App Store?
The reason why you can’t install apps from Microsoft Store may different for individual users. It might be caused if you have set an incorrect Date & Time on your computer. You might also face this issue if the licensing on Microsoft Store is not synced. Apart from that, the disabled firewall, corrupted Store cache, third-party software conflicts, disabled Microsoft Store Install Service, and system file corruption can be other reasons for this issue.