reCAPTCHA is a free Google service to confirm that a system is being used by a human being and not a robot or bot. It helps websites secure themselves against malicious automated tools and spam attacks. It is similar to Captcha, the only difference is that Captcha asks you to solve some puzzles to make sure you are not a robot. And, reCAPTCHA asks you to tick an I’m not a Robot button to confirm your identity.
Lately, multiple users have reported that reCAPTCHA is not working in their web browsers. Many have said that it appears initially and then fades away when you click on it. And when you refresh the web page, it shows you a warning message such as verification failed, your computer is sending automated queries, etc.
If you also encounter the same issue in your web browser, check out this article. Here, I will mention solutions to fix the reCAPTCHA not working in the browser issue. But before that, let us try to understand what causes this issue.
Reasons that cause reCAPTCHA not working issue in browser
If reCAPTCHA is not working in your browser, then this issue may arise due to several reasons that include:
- You are using an older version of your web browser.
- VPN or proxy service is interrupting with reCAPTCHA.
- The browser is infected with malware like a browser hijacker, trojan, adware tool, etc.
- It may be triggered due to the browser profile; consider creating a new browser profile.
- You may experience this error if your IP address is detected as suspicious.
You can try fixing the reCAPTCHA not working issue using various methods that I am going to share in this article. Let’s get straight to the solutions now.
reCAPTCHA not working in Chrome, Edge or any browser
If reCAPTCHA is not working in Chrome, Firefox, or any browser on your system, the solutions provided in this post may help you resolve the issue. But before you begin, you might want to clear your browser cache first and see.
- Update your web browser to its latest version
- Disable your VPN or Proxy Service
- Disable your extensions
- Reset IP address
- Check for malware on your PC
- Create a new user profile
- Reset your browser
1] Update your web browser to its latest version
As one of the most common reasons that lead to the “reCAPTCHA not working” issue is outdated browser version, you should get it updated. Here, I am going to mention steps to update two widely used web browsers that include Google Chrome and Mozilla Firefox.
For Google Chrome
- Launch Google Chrome and go to the three-dot menu.
- Now, click on the Help > About Chrome option.
- It will now search for the latest update automatically and install it.
- After updating Chrome, restart it and go to the reCAPTCHA site to see if it is working fine now.
For Mozilla Firefox
- Open Firefox, go to its three-bar menu and click on the Help option.
- Next, tap on the About Firefox option. It will check and download updates which you can install by clicking the Update button.
- Relaunch Firefox and open the reCAPTCHA window and check if the issue is gone.
2] Disable your VPN or Proxy Service
A VPN service might be causing the reCAPTCHA not working error in your browser. Hence, try disabling the VPN application you use for some time and check if reCAPTCHA starts working in your browser. If it does, your VPN was the one causing the issue.
In a similar way, disable proxy service if you use one and see if the reCAPTCHA not working problem still persists.
3] Disable your extensions
Sometimes, the problems occur due to extensions installed on our web browser. This may be the case with you. You can check this by disabling all your extensions in Firefox, Chrome, Edge, and any other browser that you use to surf the internet. If after disabling the extensions, the issue gets fixed, you have to identify the problematic extension. For this, enable the disabled extensions one by one and check if the issue reappears. When you identify the problematic extension, remove it from your browser and search for its alternative.
4] Reset IP address
In an unfortunate case where your IP address has a negative reputation and is detected as suspicious, resetting your IP address may help you resolve this issue. This solution seems to work when reCAPTCHA is not working in any of your web browsers. Here are the steps to reset the IP address on your Windows 10 PC:
Firstly, open CMD with administrator privilege; for that, search for CMD and open the app using the Run as administrator option.
Now, enter the following commands one by one in CMD:
netsh winsock reset netsh int ip reset ipconfig /release ipconfig /renew
When all the above commands are completely executed, restart your web browser and visit the reCAPTCHA page to see if it is working fine now.
5] Check for malware on your PC
You might be facing this issue if your browser is infected with some kind of malware like trojan, adware, browser hijacker, etc. So, scan your PC for malware and remove it from your PC. You can use free Antivirus Software that provides you protection against malware.
After doing so, uninstall your web browser completely using a free uninstaller program. Then, download the installer for your web browser from the web and reinstall it on your PC.
Launch your browser and check if reCAPTCHA is working properly.
6] Create a new user profile
If the problem still persists, your user profile might have been corrupted. To confirm this, create a new user profile in Firefox, Chrome, Edge, and another browser that you use and see if this helps.
Some users found that changing the display name of their user profiles fixed the problem. You can also try this trick. Change the name of your user profile in your web browser and see if it helps. The steps to change the display name of your user profile in Firefox, Chrome, and Edge are explained below:
Google Chrome
- Open Google Chrome.
- Click on your profile icon.
- Click on the pencil shaped icon to edit your profile.
- Change the name of your user profile.
Mozilla Firefox
- Open Firefox.
- Click on your profile icon.
- Click Manage account.
- Select Profile from the left side.
- Click on the Change button next to the Display name.
Microsoft Edge
- Open Microsoft Edge.
- Click on your profile icon.
- Click on the Manage profile settings link.
- Click on the three horizontal dots next to your profile name and click Edit.
- Type your new profile name.
7] Reset your browser
If nothing works, you may need to reset your Edge, Chrome, or Firefox browser to its original default settings.
Hopefully, this guide helps you fix the reCAPTCHA issue.
Does reCAPTCHA work on all browsers?
ReCaptcha will actively look at the browser version before allowing you access. This is applicable to all browser versions, not just Chrome, Edge, and Firefox.
Can you bypass CAPTCHA?
In some cases, simple CAPTCHAs can be bypassed using the Optical Character Recognition (OCR) technology that recognizes the text inside images, such as scanned documents and photographs. This technology converts images containing written text into machine-readable text data.
Now read: Browser extensions to Bypass or Automatically fill CAPTCHA.
