Several Windows users have reported experiencing a blank Black or White screen issue on Microsoft Store. This issue could be caused due to multiple reasons including a corrupted Store cache, damaged system files, and incorrect time and region settings. Now, if you are also one of the affected users for whom Microsoft Store keeps displaying a blank Black or White screen, this post is what you are looking for. Here, we will discuss multiple working fixes that will help you get rid of this issue.
Microsoft Store displays blank Black or White screen
If you keep seeing a blank Black or White screen when in the Microsoft Store when launching it on your Windows 11/10 PC, you can use these methods to fix the issue:
- Launch Windows Store Apps Troubleshooter.
- Make sure you are connected to a stable internet connection.
- Clear Microsoft Store cache.
- Check whether the time and region settings are right.
- Close third-party applications like VPN, antivirus, etc.
- Run SFC and DISM scans.
- Reset Microsoft Store.
- Re-register Microsoft Store using PowerShell.
- Reset your PC.
1] Launch Windows Store Apps Troubleshooter
Well, we would advise you to run the Windows Store Apps troubleshooter first. It is capable of detecting and fixing generic issues with Microsoft Store and its apps. Hence, before using advanced fixes, launch the Windows Store Apps troubleshooter to fix the blank black or white screen issue in Microsoft Store. Here’s how you can do that:
- First, press Win+I to open Settings and move to the General > Troubleshoot option.
- Now, click on the Other troubleshooters option.
- After that, scroll down to the Windows Store Apps troubleshooter and press the Run button present next to it.
- Windows will now start scanning and fixing issues associated with Store and its apps.
- Once done, reopen Microsoft Store and see if the black or white screen issue is fixed or not.
If Windows inbuilt troubleshooter can’t fix the issue for you, move on to the next fix.
2] Make sure you are connected to a stable internet connection
This might be nothing but an internet connection issue. Microsoft Store requires an active internet connection to display apps and everything. There might be some connectivity issue which is why you are seeing a blank black or white screen in the Store. Hence, make sure you are well connected to the internet. You can try troubleshooting WiFi issues or switching to a different network connection. Or, power cycle your router/ modem and check if the issue is resolved.
See: Fix The Server stumbled Windows Store error message.
3] Clear Microsoft Store’s cache
The next thing you can do is reset the Microsoft Store cache. A lot of issues with Microsoft Store are fixed when you clear the associated cache as it might be corrupted over time. So, you can do the same and check if the problem is fixed. Here’s how to do that:
- First, click on the taskbar search button and type “WSReset.exe” in the box.
- After that, from appeared results, hover your mouse over the WSReset.exe command and select the Run as administrator option.
This will clear the Microsoft Store cache. You can then reopen Store and see if the problem is fixed. If not, move on to the next fix.
4] Check whether the time and region settings are right
You might be experiencing the blank screen issue in Microsoft Store because of incorrect time and region settings on your computer. Hence, if the scenario is applicable, set the correct date and time, and region settings and then check if the issue is resolved or not. Here’s how you can do that:
- First, hit Win+ to launch Settings and go to the Time & language tab.
- After that, tap on the Date & time option and turn on the Set time automatically and Set time zone automatically toggles.
- Next, move to the previous page and select the Language & region option.
- Now, under the Region drop-down option, select the correct region.
- Finally, reopen Microsoft Store and see if the blank screen issue is gone.
Read: Fix 0x80070483 Microsoft Store Error Code in Windows
5] Close third-party applications like VPN, antivirus, etc.
There are chances that a third-party application is affecting the regular working of the Microsoft Store. As a result, it keeps displaying a blank black or white screen. If this scenario is applicable, you can try closing third-party applications, especially VPN or an antivirus that might be causing the issue at hand.
If you are using a VPN, disable it and then open Microsoft Store to check if the problem is fixed. Likewise, if there is a third-party antivirus application running on your PC, disable it and see if the issue is gone.
6] Run SFC and DISM scans
This problem could be triggered by your system files. If there are certain system files that are corrupted or damaged, you might experience this issue. Hence, you can perform an SFC (System File Checker) scan to scan and repair the corrupted system files.
If the SFC scan fails to resolve the issue, you can run DISM to repair a corrupted system image. It is an inbuilt tool in Windows that is used to restore the healthy state of your computer.
Once done, restart your PC and open Microsoft Store to check if it has stopped displaying a blank screen or not.
See: Fix 0x80240066 Microsoft Store error code when installing apps.
7] Reset Microsoft Store
You can also try repairing Microsoft Store. As the blank screen issue could very well be facilitated due to corrupted data in Microsoft Store, you can use the Windows Repair feature to fix Microsoft Store. If repairing doesn’t work, you can reset the Microsoft Store to its original state and see if that resolved the issue or not. Here’s how you can do that:
- First, press the Win+I hotkey to launch the Settings app and navigate to the Apps tab from the left side pane.
- After that, click on Installed apps option, scroll down to the Microsoft Store app, tap on the three-dot menu button present next to it, and select Advanced options.
- Now, move down to the Reset section and tap on the Repair button. Windows will then start repairing your Store app.
- Once done, open Microsoft Store and check if the problem is resolved or not. If not, use the Reset button instead of Repair to reset the app to its default state.
- When done, reboot your PC and check if the blank screen issue in Microsoft Store is resolved or not.
Read: Fix Error 0x80070426 for Microsoft Store and Windows Update.
8] Re-register Microsoft Store using PowerShell
If none of the above solutions worked for you, you can re-register Microsoft Store via Windows PowerShell to fix the issue. There might be some deep corruption in the app which is why you keep seeing a blank screen. So, reinstalling Microsoft Store should help you fix the issue. Here’s how you can do that:
First, open Windows PowerShell as an administrator. Now, type the below command and the Enter button on your keyboard:
Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
Once done, reboot your PC and check if the problem is fixed or not.
Read: There’s a problem with this app – Microsoft Store app error.
9] Reset your PC
The last resort to fix the issue is to reset your PC. This problem might be caused due to system corruption. So, try resetting your PC to the default state and check if the problem is fixed. Don’t worry, you can preserve your apps, files, and other data while doing so.
Read: Microsoft Store not working or closes immediately after opening.
How do I fix Microsoft Store not loading?
If Microsoft Store is not loading or opening on your computer, make sure your Windows is up-to-date. Other than that, check if there is any connection issue and ensure that you have configured the correct date, time, and region settings. If that doesn’t help, reset the Microsoft Store cache using the WSReset.exe command.
Why when I click Get on Microsoft Store nothing happens?
There can be different reasons why the Get button in Microsoft Store might not work on your PC. This could be caused due to a glitch with your account. Hence, you can try signing out of your Microsoft account on Store and then sign in back to your account to check if the problem is resolved.
