It is advisable to download and install apps on your Windows computer through the Microsoft Store. However, at times, you might encounter problems of the apps hanging or crashing when trying to update them through the Microsoft Store. In this case, you would like to run the Windows Store Apps troubleshooter. If the Windows Store Apps troubleshooter returns the error Hanging or crashing apps, then please read through this article for the resolutions.
Why do you encounter the Hanging or crashing apps error after running the Windows Store Apps troubleshooter?
You may encounter the Hanging or crashing apps error on your computer after running the Windows Store Apps troubleshooter if the troubleshooter is unable to fix your problem and instead chooses to state the problem code. This error is caused by missing or corrupt system files or messed up settings of the Microsoft Store.
Fix Hanging or crashing apps message in Windows Store Apps troubleshooter
To resolve the issue of Hanging or crashing apps on your Windows computer, please try the following solutions sequentially:
- Perform an SFC Scan
- Manually update Windows OS and all Microsoft Store apps
- Restore your system to a previous restore point
- Clear the Microsoft Store cache or reset Microsoft Store
- Re-register the Microsoft Store
1] Perform an SFC Scan
Since the primary cause of the problem is missing or corrupt system files, we should focus on fixing those before anything else. This can be done by performing an SFC Scan on your Windows computer. An SFC Scan checks for such files and replaces them if possible. The procedure to perform an SFC Scan on your system is as follows.
Search for Command Prompt in the Windows Search bar.
Click on Run as administrator in the pane on the right-hand side to open the elevated Command Prompt window. The elevated Command Prompt window is the one with administrator rights.
In the elevated Command prompt window, type the following command and hit Enter to execute it.
SFC /SCANNOW
Once the command has executed, please reboot your system.
For most users, replacing the corrupt system files should solve the issue. However, if it persists, please proceed with further solutions.
2] Manually update Windows OS and all Microsoft Store apps
Manually update Windows as well as the installed Microsoft Store apps.
3] Clear the Microsoft Store cache or reset Microsoft Store
When the Microsoft Store cache is corrupt, you will find problems while trying to execute usual procedures through the Microsoft Store like updating apps. In this case, you can clear the cache associated with the Microsoft Store. Once this is done, the cache will build itself when you use the Microsoft Store further. The procedure to clear the Microsoft Store cache is as follows.
Press Win+R to open the Run window.
In the Run window, type the following command and hit Enter to execute it.
WSRESET
Now, try updating the apps once again and it could work this time.
4] Re-register the Microsoft Store
Re-registering the Microsoft Store will delete all files associated with the Microsoft Store application and reset its settings. This can be done through Windows PowerShell. The procedure is as follows.
Search for Windows PowerShell in the Windows Search bar.
Click on Run as administrator in the right pane to open the elevated PowerShell window.
In the elevated PowerShell window, copy-paste the following command and hit Enter to execute it.
Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
Reboot the system once the job is completed.
Once you have completed the above 4 suggestions, run the Troubleshooter and see.
3] Restore your system to a previous restore point
If this does not help, you could restore your system to an earlier restore point. This could be done as follows.
- Search for Recovery in the Windows Search bar.
- When you find the Recovery application in the Windows search results, then please click on it to open the Recovery window.
- Now, select Open System Restore from the options.
- Select the Recommended Restore point or any other Restore point of your choice.
- Click on Next.
- Confirm the Restore point by clicking on Finish and the System Restore process will initiate.
If everything fails, you may consider resetting Windows to its default settings, ensuring that you opt to keep existing files and data.
How to run the Windows Store Apps troubleshooter?
The Windows Store Apps troubleshooter is an excellent tool to check for problems related to the Windows Store. It tries to fix the problems it can find and if the troubleshooter is unable to fix the issue, it at least informs of the same. The procedure to run the Windows Store Apps troubleshooter is as follows:
- Right-click on the Start button and select Settings from the menu.
- Go to System > Troubleshoot > Other troubleshooters.
- Scroll down to the bottom of the list. You will find the Windows Store Apps troubleshooter.
- Click on Run corresponding to the Windows Store Apps troubleshooter.
- Reboot your system once the Windows Store Apps troubleshooter has done its job.
Are Windows Store Apps safe?
Windows Store apps are the safest ones available for Windows computers. The reason is that if you find an app on Microsoft Store, it has been vetted by Microsoft for being genuine and free from malware. The safe is not the case with apps downloaded from the manufacturer’s website since you cannot trust the manufacturer.
