Some Windows 10 users are reporting that they receive the error code 0x80240008 when trying to download and install Windows updates on their devices. In this post, we will identify the possible causes as well as provide the appropriate solutions you can try to remediate the issue.
Error 0x80240008, The key for the item queried could not be found
Fix Windows Update error 0x80240008
If you’re faced with this Windows Update error 0x80240008, you can try our recommended solutions in the order presented below to resolve the issue.
- Run Windows Update Troubleshooter
- Perform SFC and DISM scan
- Disable/Uninstall 3rd party security software (if applicable)
- Clear the Windows Update cache
- Perform a Fresh Start, In-place upgrade repair or Cloud Reset
Let’s take a look at the description of the process involved concerning each of the listed solutions.
1] Run Windows Update Troubleshooter
This solution requires you to run the inbuilt Windows Update Troubleshooter and see if that helps to resolve the Windows Update error 0x80240008 issue.
2] Perform SFC and DISM scan
If you have system file errors, you may encounter the Windows Update error 0x80240008.
The SFC/DISM is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.
For ease and convenience, you can run the scan using the procedure below.
- Press Windows key + R.
- In the Run dialog box, type notepad and hit Enter to open Notepad.
- Copy and paste the syntax below into the text editor.
@echo off date /t & time /t echo Dism /Online /Cleanup-Image /StartComponentCleanup Dism /Online /Cleanup-Image /StartComponentCleanup echo ... date /t & time /t echo Dism /Online /Cleanup-Image /RestoreHealth Dism /Online /Cleanup-Image /RestoreHealth echo ... date /t & time /t echo SFC /scannow SFC /scannow date /t & time /t pause
- Save the file with a name and append the .bat file extension – eg; SFC_DISM_scan.bat.
- Repeatedly run the batch file with admin privilege (right-click the saved file and select Run as Administrator from the context menu) until it reports no errors.
- Restart your PC.
On boot, try updating again. If the error persists, continue with the next solution.
3] Disable/Uninstall 3rd party security software (if applicable)
Firewall and antivirus are important for your system safety, but sometimes these programs can interfere with Windows 10 and cause this Windows Update error 0x80240008 to appear.
McAfee, AVAST, and Comodo are all known to cause this particular issue. In this case, to fix this issue, you’ll have to remove all third-party antivirus programs from your PC using the dedicated removal tool to remove all files associated with your antivirus program. The reason is, it’s much more efficient and invasive to use the custom uninstall tools for the AV program from the manufacturer, if available, whenever uninstalling antivirus software, as there are registries and dependencies, installed deep within the OS which the traditional Control Panel uninstaller (appwiz.cpl) might miss in most cases.
If removing the antivirus fixes this error, you can now install the same antivirus again, or you can switch to an alternative software or better still stick to Windows 10 native AV program – Windows Defender.
4] Clear the Windows Update cache/components
The Software Distribution folder in Windows 10 operating system is a folder located in the Windows directory and used to temporarily store files that may be required to install Windows Update on your computer. This solution requires you clear the contents of the Software Distribution folder and then retry the update process again. If the error is still unresolved, continue with the next solution.
5] Perform a Fresh Start, In-place upgrade repair or Cloud Reset
At this point, if the Windows Update error 0x80240008 is still unresolved, it’s most likely due to some kind of system corruption that cannot be resolved conventionally. In this case, you can try Fresh Start, In-place upgrade repair to reset every Windows component. Also, if you’re running Windows 10 version 1909 and later, you can try Cloud Reset and see if that helps.
PS: More tips here to Troubleshoot Windows Updates Errors in Windows 10.
- Tags: Windows Updates