Windows 10 fails to boot; Automatic Startup Repair, Refresh, Reset PC also fails

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Anand Khanse is the Admin of, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.


  1. Moussâb Bhr

    I’ve suffered from such a problem only two days ago, spent the whole day on it :'(

  2. Brian S

    my computer wouldnt let me refresh win 8 after the dreaded repair loop, got a win8 iso form msoft, and installed it on a usb stick, got it to book to the advanced options, I just entered the above info and the refresh is doing a please wait., and isnt crashing. so supposedley its working. thank you

  3. Giri

    Excuse me, but for your problem when you tried the system refresh, did it say this option is not supported on the operating system youve selected?

  4. Jeff

    after i rename the software hive i get ” the process annot access the file because it is being used by another proccess” HELP!!!!!!!

  5. lionheart

    i got this problem..can some one help say that this option do not support on the operating system i’ve

  6. Tom

    Me too here…

  7. A guy from Canada

    I love Windows 8..!

  8. disqus_VrXFMoC8K2

    Remember that frustration when this happened to you??? That’s where I am right now. Ready to scream. Can you please, please tell me if you have managed to fix this problem?

  9. disqus_VrXFMoC8K2

    Remember that frustration when this happened to you??? That’s where I am right now. Ready to scream. Can you please, please tell me if you have managed to fix this problem?

  10. disqus_VrXFMoC8K2

    Remember that frustration when this happened to you??? That’s where I am right now. Ready to scream. Can you please, please tell me if you have managed to fix this problem?

  11. Moussab Bennehar

    This article didn’t help me at all, something changed in my bios so my ssd drive used for cache is not detected anymore. I don’t rememeber exactly how did I fix it but I’m sure that I changed the configuration in the bios so the ssd can be used for cache and I did a fresh installation.



  13. Charls Cortez

    didnt work cause couldnt rename the software name the message was that cannot do the process cause there was another process running, you can contact me to my email ill appreciate if you assist me resolving this problem, Regards

  14. sushan shrestha

    Thank you very much it worked….you saved me from losing imp photos!!

  15. Patrick

    Same thing happened to me. But when i click refresh etc it keeps on freezing as the screen dims… Can someone help me?

  16. kevin

    when u say one after th other u confuse …config>ren system system.001 ren software software.001 then enter….or do then enter then the next then enter if so thesoftware one is saying problem

  17. kevin

    3375779126 text me our call me im willing to go step by step to fix it

  18. Bee

    FIX: Make sure you’re on the ‘C’ drive when you’re doing this

  19. Type ren system system.001 and hit Enter.

    Then type ren software software.001 and hit Enter.

  20. selff

    I was on the x drive when i did it… Did i mess Things up ? And can i undo it? It didn`t Work..

  21. rc

    in cmd show “the process cannot access the file because it is being used by another process” need help thanks.

  22. Haley

    How do you get off the X drive

  23. PH_boy

    in same situation and A GUY FROM CANADA you right it SUCKS

  24. I’ve been trying to fix my Thinkpad X1 Carbon for a few days now and this finally SOLVED IT!

    I tried many solutions before, boot from usb flash, try a fresh install of windows (not allowed!), and just messing with options. But I applied what’s in this guide, was able to rename system but got an error for software, ignored it and proceeded to do a PC reset, and it completed without errors!

    This man knows what he’s doing, and more appreciative comments should be posted here 🙂

  25. I fixed my problem but I’m not sure if it’s this or the other solution I tried that fixed it. Because I tried both of them together, lol.

    Here’s the other thing that might help you guys:

    In the command prompt type the following:

    bootrec /FixMbr

    bootrec /FixBoot

    bootrec /RebuildBcd

    chkdsk /r

  26. Van Lloyd Wright

    after the last command what should i do?

  27. feray

    after i rename the system hive i tryed software but i get ” the process annot access the file because it is being used by another proccess” HELP!!!!!!!

  28. Bill

    Does this work if your registry is corrupt? Thanks!

  29. Losttherace

    I am working on a friend’s laptop with this same problem. It worked perfectly for 5 days at my house, like a charm (after 16 hours of repair). I took the laptop back to owner and it began doing the repair loop again and is still stuck in that mode. So the repair truly didn’t work for very long and I wonder if this really is a precursor to a HDD failure?

  30. Matheus Michelin

    If I follow those instructions, will I be able to maintain any files on the HD of my computer?

  31. Refresh PC will retain all of your documents, accounts, personal settings, and even the apps you’ve downloaded from the Windows Store.

    Reset PC will restore your PC to its virgin state.

    Best to back up data and files before carrying out any of these repair operations.

  32. Matheus Michelin

    You need the instalation CD, right? ‘-‘ I don’t have it, my high school and Microsoft have a partnership and I got Win 8.1 as an .iso archive for free… Damn it.

  33. Mani

    Hi, I’m getting an error after i tried to rename the software “the process cannot access the file because it is being used by another process”..

    Wat to do next ??

  34. John

    When trying to change the directory using the command cd %windir%system32config Either nothing happens or it tells me that the “System cannot find the path specified”. What can I do to fix this? I start in “x:sourcesrecovery>” and then changed it using “C:” but it shows C:>

    Once I’m in C:> It still tells me that the system cannot find the path specified. Please help! Thank you!!

  35. Darren

    i did the same thing over and over on cmd but it doesnt seem to work. when i compare the image to my laptop screen, the only difference is that the cmd starts with X: and the image on this web page shows c:. is there any explanation?

  36. Jay

    After I wrote ‘ren software software.001’ it says its been used by another process.
    plus when i write ‘ren system system.001’ it cannot find the file specified

  37. Mohit Trivedi

    Ahhh: fixed: follow these steps:

    1. make sure you are on c:// drive (default is X), to move from x to c just type “C:” and hit enter
    2. now type cd windows/system32 and hit enter
    3. now type the first path command this tutorial gave you. and hit enter
    4. if you get error “counld not find the file specified” then check the path on which you are doing renaming. Basically check if ‘config’ added in the path or not. if not then type “cd config” and then go further.
    4. restart and reset
    5. thank me 😛

  38. cassandra charles-bagott

    this worked but i lost all my apps…….

  39. Kristina

    This does not work for me either. I only get shut down or advanced options, adv options doesnt respond.

  40. Steve Taylor

    My problem with Windows 8 is there is no option to get to Safe Boot. Windows has to be able to boot, or else the average user is stuck. No early pre-boot option to get to troubleshooting options. I had boot into an external copy of Windows 8 to fix an endless automatic repair loop, and even that was more luck than skill.

  41. Steve Taylor

    Thank you! That article is going into Evernote.

  42. Arabian WarRior

    Finally, …thank you very very very much my brother .. your input work great. …

  43. Vag

    You have to be on the windows drive to rename files, but it has not necessary taken the same drive find out which letter is your windows drive type the following in the commamd

    diskpart then hit enter
    list disk
    hit enter and look for the name of your windows drive, based on the size of the disk. something like “disk 0” then write
    select disk 0 (make sure the number is the number of the disk you saw above) and hit enter
    list volume and hit enter
    now you can see the letter assigned for your windows drive.
    Use that letter instead of C or X for CD C:windowssystem32config

    But anyway, that didn’t fix my problem either… only solution left is clean install.
    I even thought to convert a VM I had of this PC, to physical drive

  44. Mike Montplaisir

    I cant even open the command prompt…

  45. Nirajan

    If you can’t boot as it will go on the loop again and again, how can one go on to do the refresh or reset.
    I recently upgraded to 8.1. And i am stuck as it loops again and again saying automatic repair. Can’t get out of the loop. And i don’t have the Recovery Cd as well. I believe it does have the recovery partition but stuck with this.
    Windows 8.1 really suck.
    Is there any solution for this? Anyone having same issues or who got this issue fixed.

  46. Kevin Andrews

    I had a very nasty new Ransomware attack yesterday in the UK and ended up constantly rebooting, I run dual boot Windows 7/Windows8.1. I could not do anything with Windows 8.1, no boot screen nothing. Worst of all no recovery disk to hand, not sure if this would have solved the issue though.

    So I opted for Automatic repair, tried Safe Mode not a chance, I then tried Startup repair, Refresh and Reset nothing worked. I then came across Microsoft instructions to rename Software and System in system32 via command prompt and then attempt refresh or reset this failed big time.

    So this is what I ended up doing including instructions that Microsoft omitted:

    1. Restart PC – hit F8 to start Auto Repair.

    2. Go to Troubleshoot>Advanced Options and select Command Prompt. 3. Enter password when prompted and CMD will open, its default drive will be X:.
    4. Type your drive i.e. C: your drive may have a different letter if more than one so check volume label to confirm.
    5. Type cd windowssystem32config.
    6. Type ren system system.001 and then type ren software software.001.
    7. Shutdown and reboot the system, Auto Repair will start.
    8. Go to Troubleshoot>Advanced Options and select Startup Repair.
    9. Once complete the system will reboot and allow you to login as normal.
    10.Install Malwarebytes Anti-Malware scan and remove any infected files, reboot when prompted.
    11.You should now be infection free and no changes are made to your current system.

    Hope this is helpful, having experienced Ransomware it is not nice but is fixable

  47. Richard

    None of these options have worked for me. I can’t get into any of the advanced options as, despite being the only user of my computer, it says I need to have administration rights and sign in. There is nowhere to sign in !

  48. Kevin Andrews

    On Windows 8.1 when you select an advanced option, you should see your named account, if its there select it and enter password when prompted.

  49. kunal

    Hi I tried doing the same,but the same issue crept up.any other suggestions ?

  50. kunal

    Dear Anand,the reset goes on till 94% and then there is a msg saying…reset had a problem.Can u pls help me out.thanks

  51. Mohit Trivedi

    Hey kunal, it did work in my case. I did not know about much core of windows. Please try and make sure all inputs are correct. Best of luck 🙂

  52. kunal

    Thanks,after exiting from command prompt,what kind of reset did u do ?

  53. Mohit Trivedi

    I did “Reset my PC”, removing data in C drive completely.

  54. gus

    I tried this method but says “the process cannot access the file because it is being used by another process”

  55. mart81170

    Thanks it’s work for me !

  56. Miss Monis

    Me neither…. A little help, someone?

  57. Viraj Hodavdekar

    Hello everyone,
    I had a similar problem yesterday. So I did te steps mentioned above renaming the files through cmd.
    But later i understood that The thing causing it was entirely different.
    Now ive got my laptop working again but now it has a minor problm
    So I’m now looking for the restore points which were present when i tried the renaming thing mentioned here. Those restore points arnt there now, so I was thinking does renaming the files to system.001 delete the restore points ?

    Now is there a way to undo this above mentioned process ?

  58. Jman

    THANKS SO MUCH. FIXED MY COMPUTER AFTER COUNTLESS HOURS OF TRYING EVERYTHING. Only had to do the ren system system.001 and it fixed the registry. No wipe necessary 🙂
    Soo sooo happy

  59. Yoho

    Man please help
    Is ur method gonna give you refresh or reset on your computer?

  60. Yoho

    Di you finally solve the problem?

  61. Rob

    Hi, I have just suffered this problem. Unfortunately I cannot log in as account administrator as I keep receiving incorrect password message. I am now at a stand off and cannot proceed. any advice would be much appreciated

  62. CAB

    Ok, I have read and followed the suggestions here (or what I thought of as following) and still have the same issue. I have it at the Administrator:X:windowssystem32cmd.exe window with the prompt at C:> What next?

  63. D3X1K AXYZ

    i clicked the wrong os (i have 3 os options: A)8.1 B) a previous build of 10 C) 10 build 9926) i click the second one now ive got a crashing loop that does not give me this option shown above.

  64. Summer VanSickle

    My cmd it says my ren software cannot be accessed because another process is using it? Please help 🙁

  65. Alfonso

    MANY THANKS!!!, This worked for mee!!!!, I love you!!

  66. Ramya

    when i try to jump from X to C drive, it says “The system cannot find the drive specified”

  67. john kenneth garciano

    i had this problem too

  68. shyam

    Hi i am shyam i have changed OS recently in my lap i have installed windows 8. While using it suddenly it was hanged then I tried to solve it but i can’t , So i have decided to change the OS for my system this time the system entering in to the “Automatic Repair” without showing the booting option.Even though i have tried to press F2 there was nothing happened. The system was continuously booting to Automatic repair again and again by showing some error message. How can I solve this problem please I need assistance ASAP.

  69. Rohit

    Hi I have win 8.1 installed and its corrupted and I dont have admin account as well as admin rights, when I try to refresh my system it says you require admin rights. How do i create admin account where im unable to login.

  70. Redsandjunkie

    I can’t rename the software. The command prompt says “The process cannot access the file because it is being used by another process”

  71. Mike Demster

    Great post – this fixed my issue with being unable to boot. The other problem was, the drives which had the boot partition (separate from my system drive) were down (an array). I was unable to boot the system at all with those drives attached and non-functional. Once they were disconnected, and I followed your steps to rename system then run the refresh, everything worked and the system booted into Windows – well, except for the lost raid array.

  72. Carol Jones

    I have this exact problem too. No admin rights so I can’t do anything. Happened after the forced install of Windows 10 to my Windows 8.1 system.

  73. satish verma

    the process cannot access the file because it is being used by another process

  74. yidaki_mark

    I’ve been suffering for 6 months, or longer with this same issue. Thankfully, my primary partition is linux so I’m not dying here. However, I do have a lot of stuff on my windows 8.1 partition and i cannot access any of it. I have made all of the recommended changes. I had to use my windows disc just to get to windows because now I only get two options: restore or cancel. Sadly, I do not have access to system restore. I hate that process and turned it off a long time ago. Is there any other option that we have not explored besides renaming our system and sotware? And yes, the fix boot option doesn’t work for me either. It just screws up my access to Antergos(linux os).

  75. yidaki_mark

    this wasn’t a solution for me. i tried it once before and it screwed up access to my linux partition.

  76. yidaki_mark

    I was really hoping that you folks could help me but I guess not. Now I get to go through the painful process of dealing with microsoft.

  77. Joe Fulton

    In system command it only shows X:windowssystem32
    is the c: drive gone?

  78. jeff

    just purchased the surface 4 and only the internet address bar works. the windows tab does nothing but turn blue and cant use anything. tried crtl alt delete and task manager says nothing is running in back ground. its like it is a blue cool screen but zero installed on it. cant bring windows up to even restore or wipe. only thing I can use is a address bar when I right click. any ideas how to use it? is it possible I did something wrong? I signed in under onedrive with a cell phone number. there is zero apps too. is it because I failed to set a Microsoft email?

  79. Lukas Lobe

    So I tried to reset my PC but it “failed” now my PC in suck in a boot loop on my mobo logo screen thing , can’t access the bios help ?

  80. Toyin Harris


  81. CM

    Solved! just changed the boot to UEFI with not secured… and reboot

  82. Sylvester Jarau

    I don’t understand why when I want to rename the system it’s keep telling my laptop cannit find that file and same goes to software it’s said that it have been used by another process. How can I fix this problem? Please

  83. HuntingTiger

    Am not sure this thread is still opened after so long but here is my issue.
    Black screen
    Trying to access safe mod also leads to black screen.
    Reset doesn’t work. Refresh doesn’t work!
    Tried booting my laptop with a flash-drive and after the windows logo it goes straight to a black screen.
    Cant access drive C in command prompt and no option to chose to open it as administrator so no idea whats going on.

    If any of you guys are still around and got over this please help

  84. HuntingTiger

    same here! well its been 4 years so did you get it solved somehow?

  85. HuntingTiger

    Named account? Nop not really. Cant find my named account anywhere. All it does is give me the options and when I click command prompt it gives me the default user so I cant access Drive C! am desperate and am really running out of options, not sure what else to do

  86. Bruce Wayne

    mine doesn’t gives any options..directly reaches to refresh your pc…tell me the installation media procedure. 😀

  87. Matthew Duddy

    When I try and rename the software hives it tells me that they are unable to be renamed as they are bring use by something else

  88. Astri Handayani


  89. lininkumar

    system drive not open

  90. lininkumar

    windows drive error code 0x80070005

  91. Dani Milam Armstrong

    Did you ever figure this out? This question is asked several times on this thread with no answer.

  92. Matthew Duddy

    Unfortunately not

  93. In this case, I suggest that you boot from your Installation media and run the commands. I have updated the post.

  94. I suggest you boot from your Installation media and run the commands. I have updated the post.

  95. Joey Nguyen

    do you mean launching with bios or something else? if its bios how do you run the commands?

  96. loudal53

    What do I do with windows 10 automatic recovery starts and next page ask for your keyboard format but the keyboard is locked out , keyboard and ports work I can get into the bios and all is well. keyboard dies right after auto recovery starts

  97. Fixed

    Try select ony where windows is installed if u have 2 drives

  98. Albarnie

    on renaming ‘software’ i got the ‘the process cannot be accessed file because it is being accessed by another process’ thing.
    I tried using installation media to do this as well, but to no avail. as well as this, it goes to X:WindowsSystem32config, instead of the C: drive, which my windows was installed on. trying to change the directory to the C: drive results in ‘the system cannot find the file specified’. Please help. I have many important files on here, nothing is working.
    Thanks in advance

  99. chit

    BRO atleast I could rename which is fantastic

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