Some PC users might experience a crash with a BSOD message whenever Amazon Kindle is connected to a Windows 10 computer. It was noted that the crashes are prevalent in the use of Amazon Kindle Paperwhite and Voyager devices. You cannot transfer e-books or charge the e-readers via the USB ports on the Windows 10 PC. In this post, we will provide the possible solutions that you can try to help remediate this issue.
Windows 10 crashes when Amazon Kindle is connected
If you’re experiencing crashes whenever you connect Amazon Kindle to a Windows 10 computer, you can try in no particular order any of our recommended solutions outlined below to see if that resolves the issue.
- Check related hardware/peripherals on both devices
- Plug in Kindle before you power on or wake the Windows 10 PC
- Remove recently installed programs
- Reinstall USB drivers
- Run Hardware and Devices Troubleshooter.
Let’s take a look at the description of the steps involved in the solutions.
1] Check related hardware/peripherals on both devices
This solution requires you to do the following:
- Check the USB ports and the cable. Make sure the ports and the cable are available for both charge and files transfer.
- Test your Kindle on other computers to see if the Windows 10 crash or the blue screen of death still persists.
- Update your Kindle OS or firmware to make it compatible with Windows 10.
2] Plug in Kindle before you power on or wake the Windows 10 PC
Some Kindle users reported, they found the Kindle can work fine when they connect Amazon Kindle before the PC powers on or plug in Kindle when the PC is in sleep mode and then wake it.
3] Remove recently installed programs
Some software or programs can cause conflicts and result in system issues like INACCESSIBLE_BOOT_DEVICE error blue screen. Some users found that removing programs like anti-virus software, music players or other apps will help to fix the crash. So it is recommended to uninstall the programs you recently installed to see if the problem has been resolved.
If you are not sure which applications or services result in the computer crash, you can troubleshoot Windows 10 in Clean Boot to figure out the culprit.
4] Uninstall and reinstall USB drivers
Users reported that when they connect Amazon Kindle via USB, Windows 10 detects the USB drivers and at the same time the blue screen appears. It’s imperative to note that the crash issue hits the USB 3.0 ports more than the USB 2.0.
Outdated, incompatible or incorrectly configured USB drivers can cause Windows 10 to crash when you connect Amazon Kindle – so it is recommended to uninstall and reinstall the USB drivers on Windows 10. Here’s how:
- Press Windows key + X and select Device Manager from the jump list.
- Expand/collapse Universal Serial Bus controllers entry and navigate to the USB device.
- Right-click on the device and select Uninstall.
- When the uninstallation process completes, right-click on the entry and select Scan for hardware changes. Windows will automatically reinstall the generic USB drivers.
5] Run Hardware and Devices Troubleshooter
Running the built-in Hardware and Devices Troubleshooter is an option you may want to also consider.
Afterward, connect your Amazon Kindle to the PC again and see if the issue is resolved.
Hope this helps!