SYSTEM_SERVICE_EXCEPTION Stop Error on Windows 10/8/7

If you see a SYSTEM_SERVICE_EXCEPTION Blue Screen or Stop Error on Windows 10/8/7, then this posts suggests some areas you can take a look at, to resolve the issue. The Stop Error is usually caused by files like fltmgr.sys, win32k.sys, ntoskrnl.exe, tcp.sys, neti.sys, ntfs.sys, win32kfull.sys, etc.



This Stop Error is usually received in cases of excessive paged pool usage and can occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

To resolve this issue, here are a few things you could try.

1] Open Command Prompt and run chkdsk /f /r on your drive to run Check Disk to identify, repair and fix bad sectors, if any, on your hard disk drive.

2] This Blue Screen can occur due to problematic drivers. Update your Intel and AMD drivers. Also, update your Graphics or Video drivers via Device Manager.

3] Some software like McAfee, BitDefender, Virtual Clone Drive have been reported to cause this Blue Screen. Use your discretion and see if you would like to uninstall them and check if it makes the problem go away.

4] Open Device Manager and check if you see any devices are marked with the yellow exclamation mark. If new device drivers or system services have been added recently, try removing or updating them. If you recently added new hardware to the system, remove it and see. Also, check with the manufacturer and see if any updates are available for the firmware.

5] Run the online Windows 10 Blue Screen Troubleshooter from Microsoft is a wizard that is meant to help novice users fix their Stop Errors. It will help you fix this Blue Screen error and offers helpful links along the way.

This Blue Screen guide offers some generic troubleshooting steps. You may want to have a look at it.

All the best!

Posted by on , in Category Windows with Tags
Anand Khanse is the Admin of, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.


  1. mavrick506

    I have done all of the recommended steps and I still getting the same Stop Error.

  2. mavrick506

    Sorry to add to this, I am running Windows 10 on a Surface Book Purchased 5 months ago- Intel i7 6600 CPU w/ NVIDIA GeForce GTX 965M GPU and intergrated GPU Intel(R) Graphics 520. 16 Gbs RAM. I have ran security scans with Kaspersky, done the disk check, removed recently installed programs and updated drivers. This BSOD has happened to me 7 times today. Twice in the last hour. Any ideas?

    What Failed: win32kbase.sys

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