Zoom is a popular Video Conferencing software in the market. It has all the bells and whistles such as Screen Sharing, Meeting Scheduling, etc. However, it can at times, throw up errors. Some of them are pretty simple, while some are more complex. Therefore, in this article, we are going to find fixes for all the Zoom Errors and Problems.
Fix Zoom Errors and Problems
Before talking about any Errors and their respective troubleshooting tips, we need to make sure that you are on the latest version of Windows. To check that, launch Settings by Win + X > Settings and click Updates & Security > Check for updates. If an update is available, install it on your computer and check if the issue is eliminated. If the issue persists, look for the Error Code you are receiving and do their respective troubleshooting.
The following are the Zoom Errors and Problems:
- Connectivity issue’s with Zoom Server
- “There Is No Disk in the Drive” error
- Zoom Error during update- 0, 1002, or 1006
- Entry Point not found
- Error Code – 13003
- Error Code – 2008
- XmppDll.dll is missing from your computer
- Zoom Screen Share not working
Let us talk about them in detail.
1] Connectivity issue’s with Zoom Server
If you are experiencing a connectivity issue with Zoom Server then you may see these Error Codes: 5000, 5003, 5004, 104101, 104102, 104103, 104104, 104105, 104106, 104110, 104111, 104112, 104113, 104114, 104115, 104116, 104117, and 104118.
This is the most common error that a Zoom user faces. However, fixing it is very simple, you just need to make sure nothing is blocking Zoom to access the Network.
Check your Firewall Settings
You need to make sure that Zoom is allowed through Firewall.
To check that launch Settings by Win + X > Settings and click Updates & Security > Windows Security > Open Windows Security. You will be redirected to the Windows Security window, now, click Firewall & network protection > Allow an app through firewall > Change Settings and check if Zoom Video Conference has both Private and Public options tick.
This way, you have given Zoom the privilege to go through your Firewall. Now, check if the issue is eliminated.
Temporarily Disable Firewall & Virus Protection
If the issues persist then you need to disable your Firewall & Virus Protection temporarily. One thing you need to make sure while using Zoom with disabled Firewall & Virus Protection, don’t download anything from the Internet.
To disable Firewall you can follow the prescribed steps:
- Launch Windows Defender from the Start menu.
- Go to Firewall & Network protection tab.
- Click on the active network and use the toggle to disable the Firewall.
To disable Virus Protection, follow these steps:
- Launch Windows Defender from the Start menu.
- Go to Virus & threat protection tab.
- Click Manage settings from “Virus & threat protection settings” and disable Real-time protection.
Now, you have disabled your Firewall and Virus Protection, which means that your computer is vulnerable to viruses and malware, therefore, make sure that you don’t end up downloading anything malicious. Hopefully, this will fix the Zoom Connectivity issue.
2] “There Is No Disk in the Drive” error
If you are receiving Error Code 3000, that is, “There is no disk in the drive. Please insert a disk into the drive” then this doesn’t mean that you have to insert a disk.
This error is commonly received while installing the Zoom client application on your computer because of any corrupted or missing file. Therefore, to fix the issue we need to reinstall Zoom.
To do that, launch Settings by Win + X > Settings. Click on Apps, search for Zoom, and uninstall it.
Now, go to Zoom’s official website to download Zoom Client for Meetings. Hopefully, this will fix the issue for you.
3] Zoom Error during update 0, 1002, or 1006
You may experience Zoom Error Code 0, 1002, or 1006 while updating the software. This error can be because of multiple reasons, the first one being lack of storage. Therefore, launch Windows Explorer, and check This PC. If it has no space, delete something.
If there is enough space on your computer, try updating Zoom from its official website instead of the app. Or try uninstalling and reinstalling the updated version of Zoom.
4] Entry Point not found
If you are receiving either “Entry Point not found” or “The procedure entry point could not be located” error then this means that there is some problem with Microsoft Visual C++ 2008 SPI.
To fix the issue you need to download and install Microsoft Visual C++.
Hopefully, this will fix Zoom Error, Entry Point not found.
5] Error Code 13003
You may face this error while installing or updating Zoom on your computer. It can be because of lack of permission or conflicting drivers.
The solution for the lack of permission problem is pretty simple and in most cases, it is enough to rectify this issue.
So, to give Zoom adequate permission, download the application manually from their website, go to the location of the downloaded file, right-click on ZoomInstaller.exe, and select Run as administrator.
If the problem persists then we have to manage your Audio and Video drivers. There are three possible errors, outdated drivers, bugged drivers, or corrupted drivers that can be fixed by updating, rollback, or reinstalling drivers.
Roll Back Driver
To roll back Video and Audio driver, launch Device Manager from the Start menu. Now, expand the Sound, video and game controllers, right-click on all the drivers, and select Properties. Now, go to the Driver tab and click Roll Back Driver to downgrade your Driver.
If the option is greyed, this means that your driver is outdated and you may have to update it to fix the issue.
To update Video and Audio driver, launch Device Manager by Win + X > Device Manager. Now, expand the Sound, video and game controllers, right-click on all the drivers, and select Update driver.
Now, follow the on-screen instructions to update your driver.
To reinstall Video and Audio driver, launch Device Manager by Win + X > Device Manager. Now, expand Sound, video and game controllers, right-click on all the drivers, and select Uninstall device.
Finally, restart your PC, open Device Manager, right-click on the menu whose driver you have uninstalled, and select Scan for hardware changes to reinstall the driver.
6] Error Code 2008
You may encounter Error Code, 2008, along with “The meeting has an unexpected error”. This error can occur because of a lack of correct permission for a client or an expired webinar license for the host.
If you are a client then you need to ask your host to visit their Zoom account and give appropriate permission or renew their webinar license.
7] XmppDll.dll is missing from your computer
XmppDll.dll is missing from your computer error occurs if your Zoom file is corrupted. To fix this issue, you need to download the application manually from Zoom’s official website.
8] Zoom Screen Share not working
This is the most common error that one can face while using Zoom. You will receive Error Code 105035 when your Screen Sharing fails. However, there are many solutions to fix this issue, you just need to follow all the solutions in the given order.
Allow Zoom to access Camera and Microphone
Because of recent privacy concerns, we are pretty skeptical to give an app permission to access our camera and microphone. Even though it is a good thing, it can block you from accessing some of its features.
To check if Zoom has permission to access the Camera and Microphone, you need to follow the prescribed steps.
- Launch Settings by Win + X > Settings and click Apps.
- Go to the Camera tab from the left panel, enable “Allow desktop apps to access your Camera”, and check if Zoom Meetings is among the list of apps.
- Go to the Microphone tab from the left panel, enable “Allow desktop apps to access your microphone”, and check if Zoom Meetings is among the list of apps.
If Zoom has permission to access your Camera and Microphone then you most probably won’t face screen sharing not working issue.
Hopefully, you can get all the solutions
Check Zoom’s Settings
To fix Zoom Screen Sharing not working we need to make sure that its setting is well optimized to work for the Screen Share feature.
To do that, launch Zoom from the Start menu and click on your profile pic, and then Settings. Now, go to the Share Screen tab and tick “Enable the remote control of all applications”.
Manage your Graphic Driver
If you are still facing the issue then try updating your Graphics Driver, if the update is not available then try reinstalling the driver.
To do that, go to Device Manager from the Start Menu, expand Display Adapter, right-click on your driver, and select Update or Uninstall (if an update is not available). If you have uninstalled the display driver, right-click on Display Adapter and select Scan for hardware changes to reinstall the uninstalled driver.
Hopefully, this will fix the Zoom Screen Share not working issue for you.
Zoom is not the only Video Conferencing software in the market
Zoom is popular, but it is not the only one. Three of its close competitors are Google Meet, Skype, and Microsoft Teams, you should definitely compare them to pick the best one for you if Zoom is not working properly for you.